Property Manager Customer Service
Resume:
Schriece O'Neal
Experienced Property Manager
Midland, TX
********@*****.***
Obtain a position with your company where I can maximize my skills, my quality assurance, program development, and training experience.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Property Manager
Cardinal Property Management - Odessa, TX
April 2019 to January 2023
- Community Director over 300+ single multifamily housing.
- Supervising support staff, reviewing operations, budgeting and cost control
- Coordinate construction, specifically tenant improvements, capital projects, and repairs and maintenance
- Support leasing agents in all phases of prospective resident lease contracts, preparation for showing homes and or lease space, and teaming with leasing agents in lease negotiations
- Ensure tenant compliance with lease requirements approving and denying all applicants
- Bid, negotiate and supervise vendor services for each asset as well as new construction and renovation
- Conduct building and residential inspections on quarterly basis
- Establish, monitor, and enforce operating policies and procedures, work schedules and working hours for building employees, and submitting payroll for staff
- Coordinate and oversee tenant move- ins and move outs
- Prepare annual operating and capital budgets including strategic plans for each asset
- Review monthly operating reports and financial statements and justifying variances
- Meeting with customers and residents on all management situations
- Monitor tenant account receivables and implement the company's collection policies and procedures
- Supervise all maintenance staff and contract services Regional Manager
R.L.E. Properties - Midland, TX
January 2006 to April 2019
- Overseer Supervisor for six Multi- Family Apartment Communities over 1250 apartment homes
- Prepare annual budgets by looking over prior year's budgets and income collected thru current year
- Lead and manage the process of developing and defining the strategy for improving the overall financial
- Performance of all properties by increasing revenues and controlling expenses while maintaining the company's standards
- Overall accountability for all aspects of the site operations including budgeting, marketing and leasing, staffing, maintenance, and financial reporting.
- In-depth knowledge of market conditions for the region, along with current trends and developments in the property management industry. Oversees the pricing of units based on those industry and market trends.
- Develop long range plans for the maintenance and improvement of each property; approve all expenditures over and above normal operating expenses.
- Oversee hiring, training, evaluation and career development of all regional associates
- Ensure appropriate servicer oversight and management of property preservation for pre-foreclosure assets including initial assessment and on-going review of property condition
- Review and identify areas to streamline processes
- Develop, implement and direct major operating strategies to track condition of properties throughout the pre-foreclosure process including inspections, repairs, compliance and reporting
- Maintain regular contact with senior management, internal partners and vendors
- Influence departmental performance by working as a key member of the decision making management team on strategy and operations/financial management
- Ensure adherence to internal controls. Lead and participate in process improvement initiatives focused on strengthening internal controls and providing operational efficiencies
- Train associates on Affordable Housing if necessary ensured all requirements and guidelines are met for each resident
Community Manager
SunRidge Management Group - Dallas, TX
November 2001 to October 2005
- Oversee and be responsible for the planning, budgeting and control of operating and capital expenditures
- Manage the preparation of annual budgets, forecasts, monthly reports, and variance reports
- Supervise the accounts receivable and payables process, including collection of rent, accruals, payment common area maintenance estimates, tune-ups, reconciliations, compliance with lease terms, and preparation of documentation.
- Oversee the compliance of all resident lease contracts to ensure all obligations of the Landlord and resident
- Respond to customer requests and needs and coordinate with the Regional Supervisor, Property Manager and Technical Operations on the issues.
- Maintain strong relations with customers and new construction and renovation vendors
- Set and attain performance and occupancy goals
- Oversee the selection and the performance of vendor services, including preparation of proposals and monitor vendor performance to ensure compliance and standards established in service agreements
- Make property inspections on regular basis and make recommendations to maintain/ enhance asset
- Supervise and manage all team member delegate appropriate duties
- Affordable Housing ensured all requirements and guidelines are met for each resident Skills and Talents
I have 20 years of experience and excellent reputation of the real estate/ property management industry. My areas of expertise are specified to leasing, property management, acquisitions and dispositions. I have a strong work ethic and ability to work in a fast paced environment. I have proven strong, effective communication abilities with both internal and external customers at all levels within an organization. Education
Associate
Skills
• CONTRACTS (10+ years)
• TIME MANAGEMENT
• CREDIT
• CONFLICT MANAGEMENT
• OFFICE EXPERIENCE
• Property Management
• Tax Preparation
• HUD
• Yardi
• Real Estate
• Accounts Payable
• Financial Management
• Property Leasing
• Financial Report Writing
• Budgeting
• Marketing
• Supervising experience
• English
• Customer service
• Microsoft Excel
• Accounting software
• Microsoft Word
• Microsoft Outlook
• Accounting
• Bookkeeping
• Management
• OneSite
• Human resources
• Administrative experience
Additional Information
SKILLS PROFILE
- Exemplary team leadership including coaching and development
- Strong written and verbal communication
- Critical decision making and successful conflict management
- Proven record in setting and achieving goals
- Keen financial knowledge, leases, lease obligations and contracts
- Strong work ethic and ability to work in a fast-paced environment
- MS office experience and Rent Roll
- Proven strong, effective communication abilities with both internal and external customers at all levels of organization
- Solid time management skills with the ability to prioritize, organize, and multi-task successfully.
- Texas Certified CAM 2001, Knowledge of Affordable Housing Tax Credit and Senior Housing AND Rent Roll
Contact this candidate