CHRISTIAN WILLMORE

**** ****** ****** **

Largo FL 33774

Home: 813-***-****

adux7e@r.postjobfree.com

SUMMARY

Intelligent, dependable, problem solver, with over 12 years experience in customer service, resolving difficult situations, creating a positive customer experience, and providing accu- rate information. Extensive experience in Visa and MasterCard ® regulations, interperson- al and communication skills. Team player, produces quality work while maintaining a high level of customer satisfaction.

PROFESSIONAL EXPERIENCE

PINNACLE-PROPERTY MANAGEMENT

Property Manager /Assistant Manager, St.Petersburg, FL 2011-Present

Essential Responsibilities:

• Address the concerns of current and prospective residents in friendly and professional man- ner.

• Helps set the standard on how Leasing Agents engage prospective and current residents.

• Tours and leases apartments as necessary.

• Help with training staff as necessary and models effective sales techniques on a daily basis.

• Leads rent collection efforts, specifically and delinquent residents. This may involve lease termination and legal actions if necessary.

• Managing the property’s budgets by making sound fiscal decisions to increase the net operat- ing income of the community.

• Inspecting apartments during move-ins and move outs, walking apartments and the communi- ty as needed.

• Inspect apartments and building for repair and structure damages as needed.

• Responsible for maintenance completing work orders in a timely manner.

• Responsible for employee payroll and accuracy.

CHAMPSSPORTS / FOOTLOCKER

Sales Associate, St.Petersburg, FL 2007-Present

Responsible for customer service as the primary focus. Determines customer needs using communication and sales skills. Accountable for knowing and achieving personal sales goals, while focusing on store productivity in partnership with other store sale associates and management. Participates in structured management training program, preparing Management Trainees for the responsibilities of Store Manager.

• Store revenue is 1.5 Million. Increase a minimum of 20,000 sales per month.

• Responsible for knowing inventory and future products and how they work.

• Able to communicate effectively to determine customer needs to win sales.

• Help and train new employees.

• Motivate and give tips to the store staff to increase sales and reduce losses. FIDELITY NATIONAL INFORMATION SERVICES / CERTEGY

Visa Coordinator, St.Petersburg, FL 2006 to 2009

Responsible for maintaining Banks and Credit Union information, for the Million and More Sweepstakes offered by ScoreCard®, managed multiple tasks with changing priorities to meet deadlines in a fast paced environment and worked with the ScoreCard program of- fered to VISA and MasterCard account holders.

• Responsible to meet and comply with State of Florida Sweepstake deadlines.

• Approve and decline Banks and Credit Union Million and More Sweepstakes program entries.

• Edited and approved statement messages for Credit Unions and Banks, concerning the ScoreCard Program.

• Review awarded Scorecard points winnings files for accuracy before state records sub- mission.

• Implemented and validated ScoreCard contracts.

• Handled escalated institution inquiries concerning the ScoreCard Program and Million and More Sweepstakes.

Dispute and Fraud Analyst, Cardmember Services, St.Petersburg, FL 2005 to 2006 Responsible for handling Visa and MasterCard Credit Card disputes via customer written correspondence and inbound calls. Met deadline as required depending on dispute inquiry.

• Complied with Reg Z and Reg E to prevent any financial losses to FIS.

• Provided a high level of customer service.

• Worked in a fast paced call center environment.

JP MORGAN CHASE COMPANY / CHASE MANHATTAN BANK

Dispute Advisor, Chase Cardmember Services, Tampa FL 2001 to 2005 Handled incoming customer calls, researched and resolved written correspondence, phone referrals, and phone calls relating to all aspects of Merchant Dispute inquiries.

• Provided service to 35-60 customers per day.

• Received Top Performer award for achieving the highest number of calls in one month.

• Researched, resolved, and responded to card member inquiries and disputes within predetermined procedural, productivity quality and time frame standards.

• Performed various diverse work-types depending on volume.

• Received recognition as Quality Assurance Top Performer for 2004. Achieved 100% for eight consecutive months.

• Received Employee of the Month recognition in April 2004

• Coached, directed and work side by side with less experienced advisors to resolve cus- tomer inquiries, monitored workflow, and ensure that accurate decisions were made and resolved in a timely manner.

EDUCATION

LINCOLN HIGH SCHOOL,

BROOKLYN, NY BARD COLLEGE,

ANNANDALE-ON-HUDSON, NY

TECHNICAL SKILLS

Microsoft Excel, Microsoft Power-

Point, NT Microsoft Windows

Microsoft Word

Contact this candidate