JAMES C. EMBERY

Scottsdale, AZ ***** 480-***-**** adux79@r.postjobfree.com

Estate Manager

Strategic Leadership Estate & Operational Management Client & Guest Service Excellence

ESTATE AND OPERATIONS MANAGEMENT PROFESSIONAL offering 15+ years of experience in the estate and food and beverage service sectors. Business savvy with entrepreneurial spirit to guide project management. Skilled at problem solving and collaborating with members across the organization, as well as with external partners to achieve business goals. Reputable for initiative in going above and beyond to exceed expectations, with strong organizational and time management skills to manage tasks effectively in time-constrained environments. Positioned to provide top-level support to drive business performance and guest service excellence.

Areas of Expertise…

Business/Industry: Project Management & Execution Staffing, Scheduling & Training Revenue Generation Inventory Management

Event & Travel Planning Budgets & Financial Management Vendor Management Groundskeeping & Landscaping Management

Security & Entertainment Systems Operational Maintenance Food & Beverage Service Regulatory Compliance Reporting

Interpersonal: Effective Communications Team Leadership Relationship & Consensus Building Critical Thinking

Creative Problem Solving Prioritization Multi-Tasking Under Heavy Deadlines Resourcefulness Adaptability

Technical: MS Office Suite Pool & Spa Systems Home Logic Network Elan System Crestron System Direct TV Products

PROFESSIONAL EXPERIENCE

Estate Manager / House Manager Paradise Valley AZ 2009 - Present

Combine leadership, effective communications, technical skills, and solid work ethic to lead operations for a private two acre, 15 sq. ft. estate. Focused dedication to guest service and satisfaction. Selected Contributions:

Ensure integrity of operations; project manage guest services, landscaping, vendor management, travel/event planning, and vehicle/equipment maintenance.

Cultivate a welcoming environment; address and resolve issues and complaints to guest satisfaction.

Plan, cook, and serve meals for up to 24 guests.

Proactively repair communication, security, landscaping, TV, and pool/spa/exercise room facilities to maintain impeccable grounds and services.

Manager/Maître d, Mastros Ocean Club Scottsdale, AZ 2005 - 2009

Directed front of the house operations for a $14.5M revenue generating fine dining restaurant. Authority for guest service, scheduling, maintenance, hosting, inventory control, and payroll. Selected Contributions:

Provided elite client service to elevate the client experience; stepped up to address and resolve difficult situations to guest satisfaction.

Assessed needs and created scheduling for servers, bussers, and runners to optimize guest service.

Maintained optimal inventory to meet demand while controlling costs; adhered to safety and compliance mandates in all operations.

Additional Experience:

U.S. Border Officer Lynden / Bellingham / Anacortes WA

Served as U.S. Border Officer. Responded to immigration, drug enforcement, and public safety events and issues. Trained in U.S. Border laws, firearms, and border security.

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