Service Representative Customer

NR

NATHANIEL REYNOLDS

adux5l@r.postjobfree.com 708-***-**** Chicago, IL 60612

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Ambitious, career-focused job seeker, anxious to obtain an entry-level [Job Title] position to help launch career while achieving company goals.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Attentive driver with strong knowledge of local routes and traffic patterns. Monitors road conditions and construction areas to maintain schedule adherence.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Polishing Work

Machine Maintenance

Quality Control

Machinery Operation

Customer Service

Data Entry and Maintenance

Transaction Processing

Courteous with Strong Service Mindset

Customer Account Management

Understanding Customer Needs

Verbal and Written Communication

Issue and Complaint Resolution

Upselling Products and Services

Building Customer Trust and Loyalty

Multitasking and Prioritization

Calm and Professional Under Pressure

Order and Refund Processing

De-escalation Techniques

Needs Assessment

Business Development Understanding

Problem-Solving Abilities

Inbound and Outbound Calling

Call Center Operations

Store Maintenance

In-Store Support

Customer Relations

High-Energy Attitude

Summary

Skills

Experience

Flex/Aerotech Buffalo Grove, Illinois, IL

Machine Operator

01/2022 - 10/2022

Documented daily production data and submitted accurate time logs to keep management up-to-date.

Established and adjusted feed rates and cutting parameters to keep operations in line with production demands.

Organized pallets and secured materials with plastic wrap to prepare for movement to skids.

Verified production orders prior to starting set-up. Operated multiple fabricating machines, cutoff saws, shears and forming or spinning machines.

Utilized fastening equipment to fasten, package and stack materials and products.

Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste.

Operated forklift to place finished products on skids and transport to warehouse.

FedEx Bedford Park, Illinois, IL

Warehouse Associate

04/2021 - 01/2022

Packed and labeled merchandise to prepare for loading and shipment to customers.

Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.

Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.

Used pallet jacks to move items to and from warehouse locations. Maintained records pertaining to inventory, personnel, orders, supplies or machine maintenance.

Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.

Reviewed inventory sheet against shipments received and alerted manager of discrepancies.

Something for everyone Broadview, IL

Customer Service Representative

09/2017 - 04/2018

Fielded customer complaints and queries, fast-tracking for problem resolution.

Consulted with customers to resolve service and billing issues. Educated customers on special pricing opportunities and company offerings.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Answered inbound calls, chats and emails to facilitate customer service. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

AAA customer service Chicago, IL

Customer Service Representative

08/2015 - 11/2016

Fielded customer complaints and queries, fast-tracking for problem resolution.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

Upheld quality control policies and procedures to increase customer satisfaction.

Demonstrated excellent communication skills in resolving product and consumer complaints.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Assisted customers with making payments or establishing payment plans to bring accounts current.

Used proven techniques to de-escalate angry customers during telephone interactions.

Triton College River Grove, IL

GED

07/2007

Education and Training

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