DANIELLE ALLEN

Houston, TX

832-***-****

adux4j@r.postjobfree.com

Linkedin.com/in/daniellenallen2308

Passionate, solutions-driven Technical Professional seeking to use unique blend of Software Quality Assurance Testing

(Manual QA) skills and previous operations and customer service experience to drive positive change. Demonstrated ability to quickly analyze project requirements and provide effective solutions for deliverables to support the business from application conception to implementation. Strong leadership, communication and organizational skills, and the ability to interact and lead a diverse and dynamic team. CORE COMPETENCIES

Technical Skills: Test Plan Development, Data Migration, User Acceptance Testing, Application Support, Agile, Scrum, Software Integration Testing

Project Management: Effective Communication, Project Planning & Scheduling, Stakeholder Engagement Customer Service: Account Management, Human Resources Administration, Training, Conflict Resolution Sales & Marketing: Sales Forecasting, Negotiation, Contract Management, Applications: Microsoft Office Suite, JavaScript, Jira, SQL, Salesforce EXPERIENCE HIGHLIGHTS

MANUAL QA TESTING

Self-guided learning via Technical Bootcamps, Udemy, LinkedIn, and Test Automation University to develop skills in Manual Testing and SQL

Honed firsthand experience in various types of testing: System, Integration, Functional, Database, Data Migration, browser compatibility, Regression, and User Acceptance Testing

Developed, executed, and maintained Test Plans, Test Cases, Test Scripts, and Test Data for manual testing approaches using track & defect management tool

APPLICATION MANAGEMENT

Certified Salesforce Administrator

Designated users, roles public groups, and implement role hierarchies record level permissions to provide shared access among different users

Created various reports and dashboards to assist managers with application use and decision making

Defined workflow rules and related tasks, time-triggered tasks, email alerts, and field updates to implement business logic

SALES & PROJECT MANAGEMENT

Over 20 years’ experience in customer service expertly managing accounts and growing customer base

Optimized the relationship between sales executives, media buyers, and advertising clients; reduced client credits by 98%

Routinely exceeded targeted sales goals by 5%

Effectively engaged customers and marketed brands

Proven ability to accurately ascertain niche sales opportunities and capture customer interest WORK HISTORY

TRANSCAT, CUSTOMER SUPPORT SPECIALIST: HOUSTON, TX (2021 to Present) CELL THEORY LLC, PROPERTY MANAGER: HOUSTON, TX (2009-2022) D’ BODY SHOP, STORE MANAGER: HOUSTON, TX (2017-2020) ALL SURPLUS, CUSTOMER SERVICE REPRESENTATIVE: HOUSTON, TX (2012-2013) PPG INDUSTRIES, CUSTOMER SERVICE REPRESENTATIVE: PITTSBURGH, PA (2001-2006) EDUCATION

PENNSYLVANIA WESTERN UNIVERSITY: CLARION, PA

Bachelor of Arts in Marketing

CERTIFICATIONS

Covid-19 Contact Tracing Certified - John Hopkins University Customer Success Management Fundamentals - LinkedIn Programming Foundations: Software Testing/QA - LinkedIn Behavior-Driven Development - LinkedIn

Test Automation Foundations - LinkedIn

API Testing Foundations - LinkedIn

Agile Testing - LinkedIn

Learning Selenium - LinkedIn

Selenium Essential Training - LinkedIn

JMeter: Performance and Load Testing - LinkedIn

Scripting for Testers - LinkedIn

Java: Testing with JUnit - LinkedIn

API Test Automation with SoapUI - LinkedIn

Insights on Software Quality Engineering - LinkedIn Become a Software Tester - LinkedIn ISTQB Foundation Exam Prep - LinkedIn

Understanding and Prioritizing Data Privacy - LinkedIn IT Service Desk: Customer Service Fundamentals - LinkedIn Salesforce Essential Training - LinkedIn

IT Help Desk for Beginners - LinkedIn

Salesforce Essential Training - LinkedIn

JavaScript Essential Training - LinkedIn

Scrum Foundation - Professional Certificate SFPC

Salesforce Certified Associate - Salesforce

Salesforce Certified Administrator (SCA) - Salesforce

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