Tania Dalben

adux3y@r.postjobfree.com • 209-***-****

Stockton, CA. 95209

Administrative Operations Coordinator

Administrative Assistant: Performance-driven professional with substantial experience providing administrative/clerical support, managing office activities, and ensuring operational excellence. Skilled in establishing and maintaining efficient administrative systems and processes to support the effective running of the organization with a focus on operational excellence. Forward-thinking administrator and enterprising problem-solver with tactical vision, keen bottom-line focus, and a confirmed aptitude to identify root causes, devise efficient resolutions, and maximize performance. Proactive team player, instrumental in managing resources, handling complex situations, and providing appropriate solutions. Exceptional data entry, interpersonal, and communication skills with the capability to develop effective working relationships with teammates, employees, and stakeholders.

Billing Specialist/Customer Service: Dedicated professional with extensive experience delivering exceptional customer services and managing entire billing processes. Highly organized and efficient in fast-paced multitasking environments, able to prioritize effectively to accomplish objectives with creativity, enthusiasm, and humor. Ability to develop and lead the roadmap for building the capabilities to deliver a best-in-class customer experience. Capacity to generate income and reduce the amount of unpaid and overdue accounts by investigating overdue invoices and delinquent accounts. Proficient in performing and managing all payment processing, billing, and collection responsibilities.

Areas of Expertise

Administrative Operations Management

Operational Excellence

Conflict & Issue Resolution

Database Management

Inventory Management

Customer Satisfaction

Payroll Management

Office Management

Staff Training & Leadership

Career Experience

Full Circle SLS - Stockton, CA Feb 2022 – Aug 2022

Supportive Living Services

Ensured client happiness and safety by maintaining a clean and well-organized environment. Recognized emergency conditions and implemented the necessary measures. Aided client with self-administration of medication. Assisted clients with personal hygiene duties and performing basic housekeeping chores. Documented care rendered and supplied supervisor with notes.

Monitored client behavior and emotional states, communicating concerns to the case manager and documenting data in client files.

Provided transportation, help, and company to clients on doctor's visits and other trips outside the home.

Provided mental and emotional support to help customers remain happy and healthy.

Supported clients with their personal care needs to promote their freedom and health.

Arranged transportation for clients and set up their appointments.

Service 1st Of Northern California - Stockton, CA May 2019 – Jan 2022

Supportive Living Services, Lead

Monitored and reported clients' development based on observations and interactions. Provided transportation, help, and company to clients on doctor's visits and other trips outside the home. Examined finished work for consistency, quality, and conformity.

Maintained confidentiality of sensitive client information by ensuring adherence to HIPAA regulations.

Provided training and assistance to keep team members engaged and working toward the target.

Increased productivity by maintaining clean, orderly, and risk-free work environments.

Created and disseminated monthly and quarterly management reports.

Blue Shield of California - Lodi, CA Oct 2017 – June 2018

Consumer Eligibility Associate

Explained qualifying criteria and available alternatives to patients with courtesy and consideration. Responded to client inquiries and concerns and escalated complex issues to the department supervisor. Created a database with customer data and files for further inspection and tracking. Examined applications to confirm client data and fix discrepancies. Maintained productive relationships with coworkers and management. Carefully proofread documents to ensure accuracy and completeness.

Granted, amended, rejected, and terminated assistance based on key data and eligibility assessment.

Prevented data compromise and followed HIPAA regulations to maintain confidential patient documentation.

Delivered a high level of service to patients by responding to questions and inquiries.

Ensured compliance with eligibility criteria for economic assistance by performing careful reviews of applicant data.

Penske Logistics - Stockton, CA Sep 2014 – July 2017

Billing Clerk/Dispatcher

Entered information from financial statements, reconciled accounts, and resolved problems. Verified the accuracy and currency of vendor information to expedite payments. Updated account information and recorded it in company data systems. Responded to invoice questions and resolved issues.

Ensured invoice accuracy by performing data import, scanning, and manual keying processes.

Monitored delinquent accounts and pursued collection on invoices.

Corrected incompatibilities and evaluated output by examining data for flaws and faults.

Generated income and reduced the amount of unpaid and overdue accounts by investigating overdue invoices and delinquent accounts.

Managed all payment processing, billing, and collection responsibilities.

Education

Medical Secretary in Medical Secretary

MTI Business College - Stockton, CA, 2007

Medical Receptionist Certificate in Medical Receptionist

MTI Business College - Stockton, CA

High School Diploma

Tokay High School - Lodi, CA

Technical Proficiencies

Account Reconciliation / HIPAA / QuickBooks / Proofreading / Microsoft Outlook / Accounts Receivable / Medical Scheduling / Medical Billing / Payroll / MS Office (Word, Excel, and PowerPoint) (10 by touch 144DPM and typing 60 WPM)

Certification

First Aid Certification

CPR Certification

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