STEVE

GAMEZ

aduwyo@r.postjobfree.com

818-***-****

North Hollywood, CA

91602

Resourceful and motivated individual with over 20 years of experience in various corporate fields. Excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong

collaborative skills leading to optimum outcomes.

PROFESSIONAL SUMMARY

ACCOMPLISHMENTS

Excellence Award winner for the Los Angeles

Metropolitan Service area (2012, 2018, 2020)

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Kaiser Permanente - Associate Account Manager

Burbank, CA • 11/2008 - 07/2022

WORK HISTORY

Establish and maintain relationships with decision makers and brokers in order to retain and grow existing business which consists of 45 accounts and 44,000 members

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Full accountability for the strategic management and coordination of assigned accounts

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Facilitate problem solving of customer service issues, review and analyze reports to spot claim trends, review contract and provide feedback, involved with renewal discussions

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"Experience KP” program coordinator for the Pasadena and West Los Angeles facilities

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• Event coordinator for internal & client engagements Target was exceeded in 2012 due to strong relationship with the participating physician and their staff as well as internal Sales and Account Management contacts in

various lines of business

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Communicate and guide brokers with implementing new benefit designs and plan administration to improve their

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SKILLS

• Microsoft Office

• Salesforce

• Process improvements

California State University -

Northridge

Northridge, CA

Bachelor of Science:

Marketing

University of Massachusetts,

Management

Amherst, MA

Bachelor of Science: Business

Management

EDUCATION

LICENSES &

CERTIFICATIONS

California Department of

Insurance, Health & Life

•

CBEST Certification with

the Los Angeles Unified

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School District

Certified Healthcare

Translator - Spanish

•

Countrywide Home Loans - Account Executive

Burbank, CA • 01/2006 - 12/2007

Countrywide Home Loans - Underwriter

Tampa, FL • 01/2004 - 01/2006

relationship with our mutual client

Partner with Account Manger to develop strategic

renewal options for target groups that will result in

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• Kaiser Permanente reposition and membership growth

• Lead renewal presentations.

Maintained high standards of customer service by

answering pricing, availability, use and credit questions accurately.

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Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.

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Prospected new clientele through networking, cold

calling, canvassing and referrals.

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Built and strengthened relationships with new and

existing accounts to drive revenue growth.

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Met and interviewed potential clients on a daily basis, negotiated contracts, and established rapport with all clients in order to ensure their commitment for a sale

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Managed multiple accounts and communicated with my loan-processors in order to have loans in pipeline of up to $3.6 million close accurately and efficiently

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Continuous networking with outside companies and third parties to build on existing business and develop a new client base

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Self-motivated and highly productive in both

independent and team-based work environments in order to meet quotas, deadlines, and goals

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Managed overall budget of the loan to make it affordable for the client and profitable for the company.

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Determined and documented loan conditions and

communicated requirements and decisions.

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Analyze and evaluate consumer loan applications by reviewing credit, income ratios, property valuation, and reasonability to ensure a sound underwriting decision

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Reviewed and approved underwriting decisions made by co-workers with a lower loan authority to reduce the margin of error

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• Loan authority/approval of up to $2,000,000 with ability to grant exceptions

Consistently exceeded daily and monthly production standards with the use of multi-tasking, adequate

time-management, and innovative problem solving skills

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Maintained a high level of customer service and provided brokers with consistent feedback on how to submit

complete loan packages with accurate information to ensure their loan closes.

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Spanish

Native or Bilingual

LANGUAGES

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