**/**** - *******

**/**** - **/****

CONTACT

Address: **, ********* ****, ***** *****,

Lagos

Phone: 081********

Email: aduwyd@r.postjobfree.com

SKILLS

PROFESSIONAL SUMMARY

A highly determined young lady interested in contributing my quota to a progressive organization while improving on my skill. I am passionate about growth in all forms and continue to strive to do more. WORK HISTORY

Customer Service Representative

Jumia - Lagos

Sales Representative

Cyberspace Limited (NYSC) - Lagos

• Exceptional communication

• Adaptive team player

• Outstanding customer service

• Shipping and receiving

• Complaint resolution

• Time management

• Quality decision making

DARAMEWA

AYOMIDE DEBORAH

Resolved customer issues using strong interpersonal skills and conflict resolution techniques.

•

Upheld all privacy and security requirements established by Jumia regulatory agencies.

•

Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.

•

Liaised with customers, management and team to better understand customer needs and recommend appropriate solutions.

•

Responded promptly to general inquiries from members, staff and clients via mail and e-mail.

•

Communicated with vendors regarding back order availability, future inventory and special orders.

•

Leveraged expertise and training to develop effective business plans, achieve profitability goals and grow business and client retention.

•

• Worked under strict deadlines and responded to service requests.

• Replenished inventory with focus on addressing customer needs. Completed continuing education and training programmes for professional development.

•

Identified prospects' needs and developed appropriate responses

"proposals" along with information on fitting products and services.

•

• Serviced existing accounts on regular basis to maximize revenue. Set up appointments with potential and current customers to discuss new products and services.

•

Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offering

•

Attended professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.

•

Performed cold-calling and follow-ups with leads to secure new revenue.

•

Enhanced marketing and sales strategies to increase profitability 15% and develop organizational pipeline.

•

Enhanced territory operations with successful cold-calling of area business leaders and establishment of favourable contracts.

•

• Utilised effective communication and active listening skills to create EDUCATION

B.A. (EDUCATION): French Language, 10/2018

Ekiti State University

West African Secondary School Certificate of Education: 2010 Tesmoh Comprehensive College - Lagos

client rapport to grow profitability.

Conducted research on fintech companies to maintain industry knowledge and competitive edge.

•

On board clients i.e Familiarizing new customer or client with one's product or services.

•

Sell services or equipment, such as trusts, payment gateway or check processing services.

•

Contact this candidate