AURA Y VARGAS

***west **th Street, Bayonne, NJ **002 • H: 201-***-**** • aduww5@r.postjobfree.com

PROFESSIONAL SUMMARY

Service-oriented cashier and waitress with 15 year background in any. Core competencies include multitask, bilingual and demotivated as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

SKILLS

Customer and Personal service Active Listening Coordination EXPERIENCE

Driver/Receptionist

06/2013 - 06/2017

Real Genesis Construction -

New York, NY

Communicate with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Solicit sales of new or additional services or products. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. Head cashier

05/2008 - 05/2013

Mi Casa Restaurant

Jersey City, N.J.

Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Answer customers' questions, and provide information on procedures or policies. Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately. Supervise others and provide on-the-job training.

Shoes Department Supervisor

02/2005 - 04/2008

Marshalls - Elizabeth, NJ

Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints. Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. Inventory stock and reorder when inventory drops to a specified level. Establish credit policies and operating procedures. Establish credit policies and operating procedures. Assign employees to specific duties. Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised. Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise. Examine products purchased for resale or received for storage to assess the condition of each product or item. Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business. EDUCATION

EKG and Phlebotomy

HCST - Jersey City, NJ

LANGUAGES

English and Spanish

AWARDS

Outstanding Achievement in Customer Satisfaction, 2013