Certified Phlebotomist Customer Service
Resume:
Melissa Flory
Certified Phlebotomist Technician
Lockeford, CA 95237
****************@*****.***
Seeking employment in the medical field. I currently hold my CPT 1 certificate for the state of California and Nationally with the NHA. I also have my current BLS (Basic Life Support) certificate. Authorized to work in the US for any employer
Work Experience
Team Leader/Supervisor
Vestra Labs - Sacramento, CA
August 2021 to Present
Working as a team lead supervisor, managing a team of six testers, performing efficient rapid and PCR COVID-19 testing, using the BinaxNOW system, for the Sacramento community. Utilizing the Primary.Health web based software platform to conduct affordable onsite testing for individuals residing in the area. Received a certificate of completion through the State of California, CDPH school Binax. Working on the Sacramento Unified School District in the care unit monitoring temperatures and promoting safe and healthy practices among students and staff. Owner/Operator
Gleam and Glimmer, INC - Lockeford, CA
April 2005 to August 2021
I was the owner and operator of a cleaning and organizing business. I started the company in 2005 to help supplement my income for my growing household. My duties included scheduling myself, making estimates, calling the leads on clients, working with the clients to find out what their specific needs are, and cleaning or organizing for each client. Customer service was my first priority and I worked hard at meeting my clients needs.
Teacher
San Joaquin County Office of Education - Stockton, CA April 2019 to July 2020
I worked for the County Operated School Program under the One Program division. My specific duties are to educate adults between the ages 18-99 to help them achieve their goals to obtain a high school diploma. I work in the heart of the inner city bringing a free education through an independent study structure. I am a case manager for 20 plus students teaching them in a one to one setting. Event Coordinator
Woodbridge Golf Club - Woodbridge, CA
December 2018 to April 2019
I worked with the Food and Beverages manager to facilitate the events held in the banquet hall on site. I attended the meetings with the clients taking extensive notes and preparing a plan for the day of the event. We worked on multiple events with a variety of clients and needs. I also worked in the banquet area providing food and beverages to the members of the golf and country club, using a Point of Sale software to keep their accounts current and up to date during their personal functions. Event Captain
Randy peters Catering - Roseville, CA
June 2018 to April 2019
Working as a server and event captain (lead) for special events such as weddings, company retreats, business seminars, celebrations of life, and many other special events. Providing excellent customer service to all our clients in Placer and other surrounding areas. Serving quality meals to our clients, while providing a seamless unforgettable experience. Each event I work on I help plan from the beginning to the end by coordinating the decorations and all the necessary equipment needed for each special event. I'm responsible to successfully complete the timeline of the event and coordinate and work closely with the sales rep and the event coordinators. Using Excel and other software programs I have facilitated in scheduling and preparing a plan for the deliveries of the day. During each shift lead, I take the opportunity to train the employees working with me and learn as much as I can as well. Substitute Teacher
Fortune School of Education - Sacramento, CA
August 2017 to April 2018
Second grade teacher for a class of 52 students. I worked at a charter school serving underprivileged children in the Natomas area. I taught English and Social Studies twice a day. I worked with the special education teacher to provide all the services to our special needs population. I held meetings for all parties involved in the Individual Educational Plans, working side by side with the principal, psychologists, and parents. I attended all of the weekly trainings off site to familiarize myself with the curriculum requirements. I had to budget withing my classroom and grade level to ensure my students could attend field trips off site and celebrations on site.
State Employee
State Of California Department Of Rehabilitation - Stockton, CA May 2014 to August 2016
Correctional Officer at the Stockton, Ca facility. Working as a transportation officer, I helped to facilitate the daily needs of the institutions (IP) inmate patients to outside medical appointments. Using SOMS
(Strategic Offender Management System) software, I assisted in creating the documents necessary to fulfill the schedule. Took part in weekly meetings with the onsite medical staff to ensure proper logging of the services rendered to each IP. Provided safety and security to the unit and took count of each living/ breathing inmate while reporting to the Watch Commander at the institutions preset count times. Education
Certificate in Phlebotomy
National phlebotomy School - Sacramento, CA
October 2020 to December 2020
High school diploma in General Studies
Lodi High School - Lodi, CA
August 1991 to June 1995
Certificate in Basic Life Support
Premedics, Inc - Sacramento, CA
August 2021
Skills
• CPR
• Time Management
• retail sales
• Marketing
• Microsoft Office
• Customer Service
• Organizational Skills
• Microsoft Excel
• English
• Microsoft Word
• Microsoft Outlook
• Microsoft Powerpoint
• Data Entry
• Office Experience
• Supervising Experience
• Law Enforcement
• Special Education
• Curriculum Development
• Classroom Management
• Childcare
• Case Management
• Event Planning
• Tutoring
• Public Speaking
• Basic Math
• Logistics
• Leadership
• Writing Skills
• Autism Experience
• Proofreading
• Security
• Presentation Skills
• Cleaning
• Typing
• Behavior Management
• Mentoring
• Research
• Administrative Experience
• Management
• Social Work
• Quality Assurance
• Program Development
• Crisis Intervention
• Experience Working With Students
• Individual / Group Counseling
• Developmental Disabilities Experience
• Phlebotomy
• Classroom Experience
• Teaching
• Phone etiquette
• Venipuncture
• Basic life support (Less than 1 year)
Certifications and Licenses
Certified Phlebotomy Technician
Assessments
Teaching Skills: Elementary Classroom Management — Highly Proficient January 2020
Managing behavior in elementary school classrooms
Full results: Highly Proficient
Teaching Skills: Elementary Lesson Planning — Proficient January 2020
Developing lesson plans for elementary-level classrooms that promote learning Full results: Proficient
High School Classroom Management — Highly Proficient January 2020
Minimizing classroom disruption and engaging students Full results: Highly Proficient
Youth Program Counselor — Expert
January 2020
Leading, communicating with, and supporting youths Full results: Expert
Attention to Detail — Highly Proficient
August 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Highly Proficient
Scheduling — Proficient
August 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Call Center Customer Service — Highly Proficient
August 2020
Applying customer service skills in a call center setting. Full results: Highly Proficient
Proofreading — Proficient
August 2020
Proofreading written texts.
Full results: Proficient
Sales Skills — Highly Proficient
August 2020
Influencing and negotiating with customers
Full results: Highly Proficient
Electronic Health Records: Best Practices — Proficient August 2020
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Proficient
Verbal Communication — Highly Proficient
September 2020
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
References:
Andreya Hooks, RN 209-***-**** ********@*********.*** Alaine VanNess, Medical Insurance 209-***-**** **********@*****.*** Donna Reynolds, CEO/Lawyer 209-***-**** *****.*.********@************.*** Marina Lukashomok, CPT 1-916-***-**** *************@*****.***
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