Customer Service Banquet Server
Resume:
James Caesar
Team Player
Lake Charles, LA *****
***********@*****.***
An opportunity granted to me is the resolution your company has been looking for. Willing to relocate to: Houston, TX - Lake Charles, LA - Beaumont, TX Work Experience
Front of House Supervisor
Fire and oaks - Lake Charles, LA
February 2021 to Present
• My job description is to setup the restaurant for dinner which includes polishing silverware and glasses and placing them on the table for guests and making sure everything is sanitary. And also taking care of all the guess needs and in my down town i am training with our grill cook learning to prep and cook for dinner
• My job description also now included booking reservations for party's and events speaking one on one with quests to fill out menu for food and bar drinks. To help cater said events. I also over see the sever and bar staff making sure everything is setup and taking down in a orderly fashion and a timely manner. I also help with problems weather with my staff or a quest. Armed Security Guard
ISPC - Lafayette, LA
June 2020 to Present
Guard- having to watch over property, people belonging and also over money, insuring that people are in a safe working space.
Security Guard
Loomis - Sulphur, LA
February 2020 to October 2020
I was a driver being responsible the well being of money,and also a passenger on a daily basic. Also lifting and moving heavy things from one place to another. Customer Relations Supervisor/Line Cook/Cashier
Delta Downs Casino
June 2012 to January 2020
• Customer Relations Supervisor- duties included training staff in areas of customer service and company policies, managing cashier coverage and customer flow to ensure proficient customer service, monitoring and authenticating returns, exchanges and voids and investigating and solving customer service complaints.
• Line Cook- duties were setting up and stocking stations with all necessary supplies, preparing food for service such as chopping vegetables, butchering meat, and preparing sauces, cooking menu items in cooperation with the rest of the kitchen staff.
• Cashier- duties include welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations. I operated a cash registers, accepted payments ensuring all prices and quantities are accurate and proving a receipt to every customer. Shift Manager
KFC - Fort Worth, TX
February 2009 to June 2012
• Leading crew members and directing all daily operations of the restaurant in the absence of the General Manager including supervising and training employees, opening and closing the store, ensuring all food preparation was complete, managing employee breaks and shift changes, and completing shift summary reports.
• Motivating and coaching crew members, and assisting in the training of new crew members.
• Works as a team player to support other employees in completing their tasks.
• Assisting the General Manager in day to day operations with tasks including scheduling, ordering, and team development.
• Ensured that the Occupational Safety and Health Act, local health and safety codes, and company safety and security policies were followed.
• Ensured the restaurant was in compliance with the preventative maintenance program with regards to facility, equipment, and grounds maintenance.
• Assisted the General Manager in recruiting, interviewing, and hiring of Crew Members.
• Maintained fast, accurate and outstanding service, ensured an excellent customer experience, and made sure all products were consistent with company standards. Banquet Server
Dallas Cowboys Stadium - Arlington, TX
February 2009 to February 2011
Preparation and set up events requiring formal place settings for dine in meetings and sporting events such as football games, providing catering services to 50 to 1000 plus people nightly, and performing the food serving and clean up of these events.
Line Cook and Server
Cracker Barrel - Sulphur, LA
April 2007 to May 2009
• Job duties as a par 4 server included taking orders, answers questions about the menu and food, sells the restaurant's food and drinks, takes payment, communicates orders with the kitchen staff, seats customers, and helping with customer service and cleaning.
• Job duties as a par four level cook were inclusive of operating a grill, oven, and a fryer, setting up and stocking supplies and food stations, preparing ingredients, adhering to the restaurant menu, and following food health and safety procedures, cooking, cleaning, assisting other cooks and staff to deliver food in a fast-paced environment.
Education
High school or equivalent in Diploma
Washington/Marion Magnet High School - Lake Charles, LA August 2002 to May 2006
Skills
• Line cook (10+ years)
• Cooking (10+ years)
• Team Player (10+ years)
• Kitchen Experience (10+ years)
• Management Experience (10+ years)
• Customer Relationship Management (10+ years)
• Cash Handling (10+ years)
• Cashiering (10+ years)
• Restaurant Management
• Supervising Experience
• Kitchen Management Experience
• Banquet Experience
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