MILAGROS RODRIGUEZ CRESPO

*** ****** ****, ********, ******* 33813

203-***-****

aduwst@r.postjobfree.com

Excellent communication skills, secretarial/clerical skills, reliable and hard worker, computer experienced, fast typist, work well with others as a team player.

SUMMARY OF QUALIFICATIONS

Bilingual fluency-English and Spanish

Translating (verbal and written)

Microsoft Word

Microsoft Word Typing (50 wpm)

Microsoft Outlook Email

Excel

Word Processing

Internet Access

EPIC Hyperspace 2021

Receptionist / Patient Registration

Collection of cash, co-pays, credit cards

EMS/DSS System

WORK HISTORY

Midstate Radiology Associates/Hartford Health Care Patient Representative Wallingford, CT 3/21-8/22

Early Learning Coalition of Polk County Protective Service Administrative Assistant Lakeland, FL 11/18–6/19

Casa Mia At the Hawthorne Restaurant Hostess Berlin, CT 8/17-10/17

Westaff Temporary Agency (Bob’s Warehouse) Data Entry Clerk Meriden, CT 6/17-7/18

Express Pro Temporary Agency (JD ByRider Dealership) Receptionist Meriden, CT 1/17-3/17

Hamilton Connections (Aplicare) Documentation Clerk Meriden, CT 6/16-8/16

Miller’s Ale House Restaurant Hostess Winter Park, FL 9/15-11/15

The Infinity Apartments Front Desk Receptionist Meriden, CT 5/15-6/15

Child Guidance Clinic, Inc. Bilingual Medical Receptionist Meriden, CT 2/15-4/15

Community Health Network Member Services Representative Wallingford, CT 11/95 – 08/12

Patient Representative: Registered patients for their appointments. Scanned photo id/insurance cards, verified insurance and medical orders. Answered incoming and outgoing phone calls. Served as a bilingual interpreter for the doctors and technologists/Spanish speaking patients. Faxed documents and scheduled appointments for patients next appointments. Prepared genetic cancer testing/sent to lab.

Protective Service Administrative Assistant: Received and reviewed referrals from other agencies. Ensured accuracy on referrals, logged information on a spreadsheet and forwarded the referrals to the family services specialist. Recorded minutes meetings monthly, data entry, backup the reception desk, answered incoming calls, followed up on missed calls, scheduled and rescheduled appointments, registered clients, scanned documents, ran weekly Excel spreadsheets reports for the vice president.

Hostess: Greeted and sat customers, answered incoming calls, made reservations for dinner, took online orders, worked with the manager on events. Cleaned tables, updated daily special board, attended daily meetings.

Data Entry Clerk: Entering inventory information numerically in the company’s database.

Receptionist/Administrative Duties/Loan Collector: Collected co-pays from customers, cashier duties, entered payments in the computer, bank area with money responsibility, answered phones, called customers to remind them payment was due, verified references, filing, processed outgoing mail, prepared customer charts, data entry.

Documentation Clerk: Filed confidential documents, organization of the company documentation file room.

Front Desk Receptionist: Answered incoming calls, greeted tenants, processed maintenance orders, showed apartments, set up appointments, collected rent payments, processed incoming mail, notarized court documents for eviction process, prepared rental leases, served as a Spanish interpreter, responded to emails, potential tenants, data entry.

Bilingual Medical Receptionist: Answered incoming calls, scheduled medical appointments, collected co-payments, verified Medicaid Insurance eligibility, chart set up/client registered, maintained file room, served as an interpreter, called patients to confirm appointments.

Member Services Representative: Answered member incoming calls, updated member demographics information, data entry. Enrollment Team Lead (promoted), Supervisory duties of eight employees. Monthly Excel reports attended daily meetings, audited employee’s work- (Certificate program). Worked with Department of Social Services and ACS – Husky Program regarding Medicaid membership eligibility.

MILAGROS RODRIGUEZ CRESPO

Resume page 2

EDUCATION

Wilcox Technical School – Secretarial and Computer Certificate – 1986

Caguas, PR – High School Diploma, Clerical Certificate – 1979

PROFESSIONAL DEVELOPMENT

Computer Courses, How to Deal with Clients, Communication Skills, Three hour Writing Course, How to Supervise, Employee of the Month Certificate, Customer Services Certificates, Excel Certificate, Awarded for Excellence

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