Dental Assistant
Resume:
************@*****.***
Renee Phelps Zambrano
Overview
Excellent bilingual ability to communicate, multitasking skills and ability to build rapport with customers as well as maintain a positive and respectful relationship with coworkers and managers. Always seeking to achieve quality service oriented, care driven work. Ability to lead and interpret needs of customers in a friendly and professional manner.
14 years-Registered dental assistant
2 years-Sales Customer service
Education:
San Diego Mesa College
San Diego, CA 2005-2007
San Diego Mesa College Dental assisting program
Mount San Jacinto College Menifee, CA 2002
Certifications:
Registered DentalAssistant
Radiology License
CPR/AED Certified
CEREC CAD CAM
Sealant licensed
Experience:
Current, San Ysidro Health Infection Control Coordinator- 2022
Processing COVID employee reports and attestations as employees go out for COVID related leave. Maintaining communication with employee supervisors to give them IC guidance in regards to what time frame employees should either Isolate or not depending on symptoms and vaccination status. Involved in meetings that are current to any related outbreaks in the state, city and country. Creating summaries of the past meetings of our company and relating it to supervisor. Taking tasks as asked and such as researching or creating Documents on Word or Excel. Doing clinic walkthroughs to document and report any needed information relating to anything that may risk infection control in a particular clinic.
San Ysidro Health RDA lead, 2016-2022
Greeting patients and placing them at ease. In charge of overseeing schedule for the week and how to best assign assistants to best organize patient flow, ordering supplies for Dentist and office as needed, under a determined monthly budget. Assisting Dentist and helping assistants as needed to cover breaks or anything else needed. Assisting with scheduling patients, registering and checking insurance eligibility, as well as confirming appointments for the week. Maintaining OSHA safety standards and practices throughout office/clinic and monthly logs of different areas of clinic. Daily communication with supervisors in regards to patients and daily clinic outcomes. Documenting lab slip invoices from dental labs, scanning them and sending them to HR for payment. Overseeing EHR and HIPAA safety is being maintained at all times.
La Costa Dental Care, La Costa CA, 2014-2015
Assisted in general dental procedures x-ray, coronal polishing, fabricating temporary dental crowns. Thoroughly explained dentists diagnosis to patients and possible treatment to customers and what their best choice could be dependent on situation.
RDA, Bright Now Dental Lead, El Cajon, CA and RDA Lead in Phoenix, Az 2011-2012
Greeted patients, trained and supervised assistants, interviewed assistants to be hired. Organized back office to excellent condition. Created and organized system for the back office to function in an efficient, organized manner to improve workflow. Reviewed patients health histories, took vitals and x-rays. Assisted in general dental procedures such as crown preps, root canals, extractions, sterilization, impressions for different procedures, fabricating temporary crowns, and coronal polishing. In charge of office order supplies.
RDA, Poway Family Dental Group, Poway, CA 2007-2010
Assisted in general dental procedures x-ray, coronal polishing, fabricating temporary dental crowns. Thoroughly explained dentists diagnosis to patients and possible treatment to patients and what their best choice could be dependent on situation. Was constantly praised by patients and Dentists on my excellent ability to work with patients and work performance.
Promoted to Lead CAD CAM assistant within 3 first months of starting.
The Home Depot, Customer Service Sales and Cashier,
San Diego, CA 2006-2007
Provided friendly customer service assistance interpreting the needs of customers. Maintained a balanced register at all times. Worked in all areas of store due to my flexibility in abilities with language and service skills. Departments like landscape, and general maintenance related products. Cleaned and restocked store after hours. Excellent ability to interpret the needs of customers and communicate quality answers, became a very good solution mediator when customers where at times irate .
Hostess/ Barista, The Eggery, San Diego, CA 2003-2005
In charge of restaurant open and close responsibilities as well as creating weekly schedules and employee time cards, coordinating a very fast paced environment while taking customer dining and to-go services and working deli simultaneously while hostessing.
Sales Associate, Rancho Auto Group, San Diego, CA 2003-2003
Sold both new and used cars and internet sales. Learned the ABC’s of sales techniques presentation and the psychology of consumer behavior and what motivates customers to buy. Helped customers understand how their FICO score would be accepted by certain banks and how it affected or helped their loan and what requirements they might need, helped customers filling out their credit applications to submit financing documents to different banks to process credit approvals.
References:
Dr. Roy Vegter : 518-***-****
DDS Sasssan Bright Now Dental Phoenix, Az : DDS Tel 602-***-****
Poway Family dental San Diego, Ca
Genesis Aguilar: Dental Assistant Co-worker Poway family Dental Tel 619-***-****
Nadine Ruiz Ramirez: Rda Co-worker Tel 619-***-****
Marivel Pacheco, Supervisor SanYsidro Health: upon request
More references available upon request.
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