Entry Specialist Service Representative

CB

CATHERINE "CATHY" BIENKOWSKI

******************@*****.*** 618-***-**** 700 West 5th Street Saint Jacob, IL 62281 Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Outstanding active listening and multitasking abilities. Talking to customers, diffuse a situation, or schedule service or pass on a message.

Sales

Accounting

Payroll

Management

Sales expertise

Inbound and Outbound Calling

Problem-solving abilities

Adaptive team player

Conflict mediation

Customer relations

Clerical support

Call Center Operations

Courteous demeanor

High-energy attitude

Promotional support

Product organization

Digital Security Control Toronto, Ontario,

Canada

Customer Service Representative

08/1998 - 09/2002

Support Regional Salesman covering 11 States

Make appointments for Regional Salesmen in locals they specify. Participate in Trade Shows

Support the Customers with literature and questions Shipping literature via UPS for training classes within my 11 States Maintain customer data base with appointments, calls and other data Demonstrated excellent communication skills in resolving product and consumer complaints.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

American-Canadian Security Co. St

Louis, MO

Dispatcher to Management

08/1980 - 07/1998

Monitored Alarm Receiver, responded to Burglar Alarms, Fire Alarm, Silent Hold-up buttons, Dispatched Emergency vehicles. Then notified someone on their call list. Maintain Log of time, date, response, other activities regarding this call.

Promoted to Secretary typing proposals, answer phones set up service calls and all other duties assigned to me.

Promoted to Sales, made appointments, would go to a home or businesses to evaluate what the owners concerns, make drawings, placement of equipment. Finally creating a proposal, and getting it signed. Summary

Skills

Experience

Promoted to Sales Manager now I am managing other salesmen, training, shadowing them for several appointments to verify they understand equipment placement, pricing and drawings. Also continue selling systems.

Promoted to President, so the owner could spend a few months in Florida in the winter months. Now, I am managing everyone. I continued selling when time allows, ordering parts to install systems, watching over each department.

After several years the owner moved into retirement in Florida and I was running the business completely. This is when my health issues became unbearable the day to day stress was affecting my health and family. My Doctor said if I wanted to see my children graduate, and get married I had to reduce my stress. I spoke to the owner and suggested he sell the business. I promised to stay until it was sold, which I did. Edison Brothers Shoes St Louis, MO

General Accounting Clerk

02/1974 - 12/1976

Processed each stores sales numbers from the previous month to bill rent. Calculated the percentages for square footage, common spaces and parking lot spaces for employees and their customers.

Parking lot variables, re-surfacing, re-painting and if there were any days of snow removing.

Bill each of the 400 stores rent. All done on a Manual Typewriter. Entered each stores monthly rent payment amount in the spread sheet and submitted to my Manager.

Seetronic Corporation St. Louis, MO

Customer Service Representative

07/1971 - 02/1974

General Office duties

Communicate with Customers needing service or a salesman to contact. Create Service Calls for the Service Department. Stay on top of service until completed.

Type contracts for Salesmen

Open mail and distribute as directed

Anything else required

Berkeley Senior High Berkeley, Missouri

High School Diploma

06/1971

Florissant Valley Community College Florrisant, MO Some College (No Degree) in Business/Few Classes in 1980 Education and Training

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