CHARLES

HANBY

aduwrc@r.postjobfree.com

m

832-***-****

Pearland, TX 77581

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. PROFESSIONAL SUMMARY

Bankers Life Insurance Company Of America - Unit Field Trainer

Webster, TX • 03/2020 - 09/2022

Target - Backroom Associate

Webster, TX • 10/2015 - 03/2020

WORK HISTORY

Conducted orientation sessions and organized on-the-job training for new hires.

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Trained new hires to perform cross-training exercises with experienced workers.

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Communicated all learning and performance objectives, schedules and training assessments to upper

management.

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Led daily, weekly and monthly coaching, counseling and feedback sessions.

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Managed new employee orientation training process for more than 25 employees each year.

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Received incoming merchandise and stored in correct stock locations.

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• Maintained orderly stockroom for ease of retrieval. Used hand-held devices and computers to record and monitor inventory levels and completed audits to

uncover and address inaccuracies.

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Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.

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SKILLS

Educational Material

Organization

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Customer Complaint

Management

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Casualty Insurance Industry

Knowledge

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• Coaching Leadership

• Supervisor Skills Training

Training Method

Development

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• Employee Interviewing

• Team Exercises

• Client Needs Assessment

• Customer Loyalty

• Delivery Schedules

• Orienting New Employees

• Stock Control

• Inventory Control Processes

• Learning Strategies

• Store Appearance

• Merchandising Plans

Customer Inquiry and

Response

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EDUCATION

Contemporary Learning

Center

Houston, TX • 06/1984

High School Diploma

KLINGSPOR Abrasives USA - Account Manager

Houston, TX • 05/2013 - 11/2015

PepsiCo - Account Manager

Houston, TX • 10/2009 - 05/2013

Coca Cola Enterprises - Lead Merchandiser

Assisted customers with transporting large merchandise to waiting vehicles.

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Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.

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• Kept work areas neat, clean and free from debris.

• Picked and packed order items.

Oversaw new business development and customer

servicing.

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Liaised between account holders and various

departments.

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Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.

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Contributed to annual revenue goals by selling new services and developing new accounts.

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Listened attentively to client feedback and worked with product development team to introduce new services.

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Delivered engaging and polished presentations to

highlight products and draw favorable competitor

comparisons.

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Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.

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Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.

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Oversaw new business development and customer

servicing.

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Liaised between account holders and various

departments.

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Contributed to annual revenue goals by selling new services and developing new accounts.

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Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms.

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Houston, TX • 04/2007 - 10/2009

Removed damaged, out-of-code, not-in-set and

discontinued items from displays.

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Inspected merchandise for quality and arranged proper display location on floor.

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Updated pricing and signage to complete product

displays and educate customers.

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Answered customer questions regarding store

merchandise, department information and pricing.

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Monitored inventory levels and kept adequate stock in product displays on sales floor.

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Verified products appeared at correct locations in proper quantities.

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Prepared interesting and innovative visual displays to grab customer interest and promote sales.

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Planned and coordinated product availability for

advertising and promotion purposes.

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Assembled quarter and full-size point of purchase

promotional displays.

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Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.

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Worked with managers and advertising directors to

optimize promotions.

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Established strong vendor relationships to maintain and support business.

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