Tolulope Akande

aduwpn@r.postjobfree.com 559-***-**** linkedin.com/in/tolulope-akande

SUMMARY

• Experienced in managing customer relationships and needs

• Equipped with skills such as Communication, Customer service, Multitasking, Organization, Time management, Flexibility and Adaptability, Collaboration and Teamwork, Attention to detail, and Microsoft Office

EXPERIENCE

Administrative Assistant

Excel Specialty Pharmacy, Clovis, CA

March 2022 - May 2022

• Provided administrative support such as appointment scheduling and preparing documents of professional quality

• Assisted visitors courteously

• Edited and proofread written materials and verified the validity of the document using strong attention to detail skills, and reported to the manager before submission of any documents

• Prioritized and engaged in multiple tasks using organization skills, consistently meeting deadlines

• Answered and directed phone calls as appropriate Mental Health Counselor

James Baldwin Academy, San Leandro, CA

Aug 2018 - Aug 2019

• Counseled troubled middle school and high school students who had challenges with mental illnesses, trauma, and family-related crisis by listening attentively and speaking effectively to help them manage behaviors

• Administered personalized management strategies related to social, intellectual, behavioral, and emotional development to each student to serve and address each student’s unique and individual needs

• Documented students’ progress and procedures accordingly, keeping in mind the confidentiality of information

• Collaborated with other professionals to improve and manage the behaviors of troubled middle school and high school students

Academic Advisor

Grade Potential Tutoring, San Francisco Bay Area

Sep 2018 - Jun 2019

• Maintained and reviewed student records, updated student database information, conducted data analysis, and responded to requests for information

• Analyzed and resolved student issues associated with the program requirements and course scheduling by interpreting and applying academic policies

• Provided academic guidance and counseling to enable students to accomplish personal and educational goals

Customer Service Specialist

SP+ (SP Plus)

Mar 2016 - Mar 2017

• Ensured proper documentation of sales balance and accounts

• Provided excellent service to customers by serving their individual needs and providing sufficient answers to their questions

• Managed cash registers inventory and oversaw transactions EDUCATION

Azusa Pacific University

Master of Business Administration - MBA, Entrepreneurship/Entrepreneurial Studies 2020 - 2021

Fresno Pacific University

Bachelor of Arts - BA, Psychology

2014 - 2018

SKILLS

● Customer service

● Multitasking

● Time management

● Flexibility and Adaptability

● Collaboration and Teamwork

● Attention to details

● Organization

● Microsoft Office

● Communication

HONORS & AWARDS

Outstanding Entrepreneurship Student Award - Azusa Pacific University (Dec 2021) Honors in Psychology - Pi Gamma Mu International Honor Society in Social Sciences (May 2014)

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