Suhaila Abdulaleem

Contact

Address

Forsyth, GA, 31029

Phone

931-***-****

E-mail

aduwog@r.postjobfree.com

Skills

Warehousing functions

Excellent

Retail store support

Excellent

Stocking and replenishing

Excellent

Strategic sales knowledge

Excellent

Complaint resolution

Excellent

Creative problem solving

Excellent

Due to values installed in me since I was young, I am able to excel in the various positions I am put in and am very loyal by nature. As displayed by my early graduation from high school at age 16, there after starting college at 17, while working for my father, I displayed a passion for pursuing whatever I set my mind to. Above all else, my most valued skill is my ability to be trained to do anything just so long as there is someone to train me. With this, I am a valuable asset to any company due to my ability to surpass expectations.

Work History

2020-01 - 2022-07

Costumer Service Representative and Pre-sales Representative

Nexrep, Dover, Tennessee

Nexrep is a company for workers seeking an opportunity in becoming independent contractors from home

They also prpvide flexible schedules that allows me to choose hours that would allow me to have enought time for a second job

Within Nexrep, I am contracted with a company called Sunpower which manufacturers solar panels

My position is a solar adviser; I call or answer calls from customers seeking to schedule consultations to have solar panels installed on their home

While doing this, I also send emails, text and contact partners of Sunpower on behalf of the customers

Seeing as I have consistently high QA score, I believe I am very well versed in multi-tasking and customer service.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Placed outbound customer service or customer satisfaction calls to follow up on issues.

Used consultative sales techniques to understand customer needs and recommend relevant products and services.

Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Responded to customer calls and emails to answer questions about products and services.

Assisted customers by answering questions and responding to inquiries.

Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

2020-08 - 2021-10

Picker Packer

Carter's Distribution Center, Stockbridge, GA

Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.

Took on extra hours and shifts during busy periods to meet tight shipping deadlines.

Scanned packages and boxes and moved to loading dock for shipment.

Checked packing slips and other documentation to appropriately box items requested by clientele.

Pulled orders quickly to maintain demanding productivity goals.

Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.

2018-08 - 2019-11

HealthCare Costumer Service Representative

Ttec, Hopkinsville, KY

At TTEC, I assisted costumers with determining on which health insurance plan was appropriate for their current health situation

Though I worked at TTEC for a short while, the work experience further developed my communication and costumer Service skills due to the nature of the job.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Recommended products to customers, thoroughly explaining details.

Answered customer telephone calls promptly to avoid on-hold wait times.

Recorded account information to open new customer accounts.

Updated account information to maintain customer records.

Offered advice and assistance to customers, paying attention to special needs or wants.

Communicated professionally with colleagues, freelancers and clients.

Met customer call guidelines for service levels, handle time and productivity.

Responded proactively and positively to rapid change.

2014-04 - 2017-09

Food Prep and Sanitation

Crescent Works, Appomattox, VA

I assisted my father in preparing for selling sandwiches at festivals

I sanatized, washed, and packed food and dishes

This job developed my team work and organization skills which I feel improved over the years.

Used culinary and cutlery tools to prepare foods for cooking or cold dish presentations.

Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.

Packaged and stored food products following proper handling and preservation methods.

Planned and organized food preparation activities from chopping ingredients to plating.

Coordinated and oversaw food handling following procedures and sanitation standards.

Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.

Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.

Transferred supplies and equipment between storage and work areas to support food preparation.

Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.

Education

Associate of Science: Health Sciences

Central Virginia Community College - Lynchburg, VA

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