Eva A. Dodd

**** * *** ****** #*, Vancouver WA **661

360-***-**** - aduwof@r.postjobfree.com

JOB OBJECTIVE

Professional experience working in fast-paced environments demanding strong organizational, technical and interpersonal skills; trustworthy, ethical and discreet; committed to superior customer service; detail-oriented and resourceful in completing projects; confident and poised in interactions with individuals at all levels.

Skills and Abilities:

Bilingual - English/Spanish

Cashier - Receipt funds, Balance & Reporting - daily/weekly, Cash drawer maintenance, Petty cash management.

Computer Skills – Excel (pivot-tables), Word, Outlook, Powerpoint, PeopleSoft/Oracle

- MRP & ERP, ACP, KMS, CSG, Avaya, Microsoft & Mac operating systems.

Customer Service - Over 15 years, Utilities, Medical Insurance, Communications and Advanced customer relations techniques.

Event Management - over 10 years, Commercial, Business and Private events permitted on federal land. Manage event calendars, permit issuance, point of contact, and promotions.

Internet - 10 years, create website using HTML5 and other computer language, managed federal website using content management service. Super user of business G-Mail cloud based service, including email, google doc, sheets, sites, etc.

Interpretation - 6 years, Interpretation of historical National Historic Site information. Answered visitor questions about site, tours and demonstrations. Provided location and operation information.

Logistic - Trucking delivery & pickup coordination, track/trace of shipments

Office Skills - Filing, Ten Key, Word Processing, Phone, Office Management, Receptionist

Purchasing/Procurement - Food Ingredients, Packaging & Shipping products, Office Supplies

Supply Chain - Inventory control, Scheduling, Planning

Trainer - Public Speaking, Class & Individual, Manual & Presentation development WORK EXPERIENCE

Fort Vancouver NHS, NPS

Vancouver, Wa

From 6/2012 to 8/2021

Job Title: Special Park Uses/Interpretation

Job Duties: As administrator of Special Park Uses and Short Term leasing, I developed a professional relationships with Event Coordinators for the City of Vancouver, Federal agencies, and various county and community agencies. High priority was given to streamlining the permitting process, providing timely communication and follow through on all inquiries and requests. I observed park guidelines to avoid negative impact and implications to Park and NPS, and worked to provide the highest quality of public service possible. Managed administrative aspect of special park uses including permit and short- term lease issuance. Led the development of documentation, fee schedule, and event

management process and execution. Wrote and issued permits for various venues, functions and events. Followed-up on recovery fees and pending signature requirements. Oversaw activities and provided onsite support to permittees on day of event or function. Interacted with the public via phone, email, chat, correspondence and in person to facilitate and guide through Special Park Use/Short Term application process. Other duties included conducting formal interpretive services to diverse groups, educational tours that included cultural demonstrations, interpretive services in English and Spanish on site or at local public schools that included public address to large audiences of faculty, parents and students. Answered a variety of questions through various media (phone, in person, email, social media) while ensuring timely and accurate information. Assisted as needed with entree fee collections, selling of park passes, gathering and compiling statistics, and informal and formal interpretation, opening and closing of facilities. Active in providing training to new staff and volunteers, as well training of changes in policy or procedures to current staff and volunteers. During my tenure as Education Program Reservation Coordinator I developed procedures to schedule school field trips including online forms for self scheduling. Used Google Calendar and Drive to communicate to staff and volunteers of upcoming visiting groups and type of tours to ensure staffing needs were met. Developed quick processes to contact educators, and provide details of reservation, expectations and supporting information and tools to enhance their visit to Fort Vancouver National Historic Site. Introduced electronic analytics used for reporting tools, database, and appointment tracking. Provided training to staff and volunteers on educational programs. Managed and created google sites for the Interpretive and Special Park Uses department that provided at hand operations information, calendars, employee schedules, quick links to important sites, and up to date Standard Operational Procedures. Other

Duties:

Ensured updates to website and event calendar were current as needed.

Created support materials and update flyers and posters.

Contributed to photography and narrative scripts.

Worked effectively with my coworkers while organizing and preparing for Park events.

Served on Communication Committee

Charter Communications

Vancouver, Wa

From 3/2008 to 2/2011

Job Title: Retention Specialist

Job Duties: Responded to customer complaints and inquires. Maximized retention opportunities by responding to inbound disconnect/downgrade calls in a continuous effort to retain customers. Contributed to the Company vision of being the industry leader in customer service through quality commitment, courtesy and teamwork. Retained products and services for existing customers. Effectively troubleshot products and services including but not limited to; Cable, High Speed Internet, Telephone, Cell Service, HDTV, VOD, DVR etc. Used all available tools to resolve customer problems (ACP, KMS etc.) to avoid unnecessary service calls and further escalation of the situation at hand. Contacted other departments on behalf of customers to resolve issues. Answered questions pertaining to billing disputes and service complaints of voluntary disconnects, customers surveyed or otherwise contacted by telemarketing. Processed and scheduled service orders for new & existing customers, rescheduled, and save accounts. Processed credit card payments, and posted and balance batch daily. Tracked and reported results of retention efforts and perform other duties as requested by supervisor.

Tomatek

Firebaugh, CA

From 1/2007 To 9/2008

Job Title: Ingredients & Packaging Buyer, Supply Chain Assistant Job Duties: Assisted Supply Chain Manager with production planning. Developed and maintained procurement data, met key performance measures, including on time delivery, quality and inventory. Created and maintained Ingredients Purchase Plan, controlled inventory levels without supervision or authorization. Coordinated with end users to identify and specify requirements and selected appropriate sourcing strategies. Scheduled purchases to ensure just-in-time delivery for tight production schedules. Managed logistics of large perishables orders, scheduled deliveries to appropriate locations. Worked with contracted cold storage facilities to manage perishable inventory. Assisted in management of supplier performance, to ensure purchase to payment process was met. Assisted Purchasing Manager with price and contract negotiations, set-up of delivery terms, delivery and quality issues. Maintained professional business relationships with current & potential vendors to gain knowledge of products and services. Communicated clearly and concisely, both orally and in writing to internal and external audiences. I assisted Procurement and Supply Change Managers with special projects.

Northwest Natural Gas

Portland Oregon

From 11/1999 To 4/2006

Job Title: Senior Customer Accounts Representative Job Duties: Provided assistance to customers via phone, in person and email with inquires, billing and credit issues and complaints. I created and closed accounts. Entered customer information on computer. Advised customers of fees, services and billing procedures. Answered and screened emergency response calls and made appropriate referral for proper dispatch. Resolved and investigated customer inquiries of high usage, questionable meter reads, and billing disputes and calculated adjustments. Scheduled appointments for Gas Technician service calls. Provided local customer service by creating new customer accounts, assisted walk-in customers with payment issues, disconnections, and handled customer complaints. Worked with a diverse customer base to handle and defuse hostile situations. Worked closely with Portland public assistance programs to ensure outreach to customers in need of energy assistance or well being intervention. Trainer to new employees in the credit and billing components, as well as refresher courses for established employees. Assisted Training Manager with preparation of training manuals, class schedule and updates due to changes in Public Utilities rules and regulations. Conducted new employee orientation and training. Prepared and conducted training on policy updates and changes for customer service department.

ODS

Portland Oregon

From 5/1997 To 11/1999

Job Title: Bilingual Customer Service Representative Job Duties: Answered medical claims and benefit questions for both English and Spanish speaking customers. Evaluated applicants for state funded insurance assistance (FHIAP). I exercised judgment and maintained a high degree of confidentiality when processing applicants. Typing and proofreading of documents both English and Spanish.

EDUCATION

Clark Community College

Vancouver WA

Major/Subjects Studied: General Studies, Art Classes, Web Coding Arizona Academy of Beauty

Tucson Arizona

From 1/1984 To 5/1985

Major/Subjects Studied: Cosmetology

Degree Earned: Licensed Cosmetologist

References Upon Request&

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