ANDREA WERNER

San Diego, Ca

Cell: 904-***-**** Email: aduwnk@r.postjobfree.com

MEDICAL OFFICE ADMINISTRATOR

Medical Administrator with extensive hands-on experience in providing administrative support to complex medical groups and health clinics. Skilled in managing front office functions, including customer service, patient appointments, billing and collections, and records management. Looking to take next career step in health administration with a respected organization dedicated to providing high-level care to diverse patient population

AREAS OF EXPERTISE

English/ Spanish

Team Leader

Time Management

Attentiveness

Confidentiality

Accounts Receivable

Communications

Strategic Planning

Flexibility

Human Resources

Hippa

PROFESSIONAL HISTORY

• Westminster Canterbury, Virginia Beach manager assistant June 2021-September 2022

• Support the daily operations of HR team

• Use HR databases to review, input and keep track of employee information

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• Track employee progress within the onboarding program

• Arranging meetings and maintaining calendars

• Responsible for orienting new employees to the

organization

• Answer all employee questions about HR regulations and benefits

• Assit with payroll processes

• Maintaining organized and up-to-date HR files

2022 Perlman clinic, HR assistant

Assisting with day to day operations of the HR functions and duties

Providing clerical and administrative support to Human Resources executives

Compiling and updating employee records (hard and soft copies)

Deal with employee requests regarding human resources issues, rules, and regulations

Assist in payroll preparation by providing relevant data

(absences, bonus, leaves, etc)

Communicate with public services when necessary

Properly handle complaints and grievance procedures Coordinate communication with candidates and schedule interviews

Conduct initial orientation to newly hired employees ANDREA WERNER 2 Page

Assist our recruiters to source candidates and update our database

Medical Receptionist

Ormond Beach

• Facilitated daily administrative functions, inventory management, record payment transaction, ordered diagnostic tests, communicated results to patients, managed doctor office and coworkers schedule, managed office and hospital records.

• Ensured that patients and visitors were escorted to service areas beyond reception rooms.

Halifax Humane Society 01/15-01/17

Team leader (Volunteer) Daytona

Beach

• Prepared emergency shelter and facility for animals.

• Provided daily care, including feeding, watering, and cleaning animal enclosures, for rescued animals. Maintained daily care logs on animals in our care. Halifax Hospital Cancer Society

01/15-01/17

Volunteer Daytona

Beach

• Assisted with operational responsibilities in offices, lodges, retail shops or health systems.

• Answered phones and received inventory to more involved program coordinator roles, which included scheduling services for cancer patients. ANDREA WERNER 3 Page

Brunson medical 07/13 - 01/15

Medical Front Office Queens,

New York

• Scheduled patient testing and treatment with multiple hospital facilities, followed- up for timely reports. Applied payments and adjustments to patient accounts, processed deposits and maintained accurate records of all payments received.

• Maintained strict confidentiality, HIPAA, and OSHA certified. Collected all co- pays, and scheduled appointments as needed.

• Responded and complied with requests for information, completed clerical duties as assigned.

Jacksonville center for counseling

Front office coordinator

01/19- 7/20

Jacksonville,Fl

Coordinate scheduling of patients per doctors' orders, and oversee completion of insurance paperwork and medical billing. Manage workers' compensation claims and monitor daily logs to ensure compliance with WC and insurance limitations. Conduct new patient intakes and compile daily reports for collection of copays and account payments.

• Enhanced functionality and record/ keeping through creation/maintenance of new tracking spreadsheet for daily patient payments, and introduced a log for "lost patients" that were sent to other clinics.

• Recognized for revising critical home exercise program handouts that were outdated and difficult to read.

• Improved workflow through incorporation of new billing system that moved processing to front office.

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EDUCATION

Certified Medical Front Office and Electronic Health Records Certificate 08/07/2018 Montgomery Rii High School 2011

San Diego state nursing program 09/22- 2024

UCF business administration 2015-2019

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