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Adjunct Instructor Collections Analyst

Location:
Greensboro, NC
Salary:
$30-35/hr
Posted:
January 24, 2023

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Resume:

CARLA DOUGLAS MCMILLAN

**** ***** ***** **** **********, NC 27406 336-***-**** aduwni@r.postjobfree.com

OBJECTIVE

Experienced and compassionate student support professional interested in securing a position that will allow me to provide guidance and assistance to students utilizing my advising experience and customer service skills while working with team members for the purpose of meeting the goal of serving students with excellence.

EDUCATION

B.A., English/Grammar- Minor, Speech, 1995

Fayetteville State University, Fayetteville, NC

M.S., Adult Learning, Specialization in Developmental Education, 2014 Walden University, Minneapolis, MN

SKILLS

•Effective written and oral communication with students, parents and staff

•Proficient in Microsoft Office; Word, Excel, PowerPoint and Moodle, Blackboard

•Provide courteous and thoughtful customer service.

•Ability to work in a fast-paced environment meeting established deadlines.

•Supervisory and leadership skills

•Highly organized and capable of maintaining accurate documentation.

•Persuasive in client services sales

•Strong data management

•Skilled in public speaking and lecturing

•Strong interpersonal skills; works cohesively with a team.

•Ability to learn and master processes and systems quickly.

•Skilled in recruiting

•Capable of advising and planning course of study for students

•Provide courteous correspondence with students to answer questions.

•Ability to work with a diverse population.

•Active listening to build rapport with students, parents, and staff.

•Highly skilled in instructing out-of-school youths/adults in academic and nonacademic courses in public or private schools or other organizations.

•Trained in collecting and analyzing data; reviewing and processing enrollment applications.

•Proficient in using CISDM Software for enrollment and tracking student progress.

•Skilled in assessing and evaluating assignments submitted by students.

WORK EXPERIENCE

Family Engagement Coordinator August 2021-present

Piedmont Classical High School, Brown Summit, N.C.

Responsible for monitoring attendance, pulling weekly attendance letters, mailing out weekly attendance letters

Arrange parent conferences as needed.

Homeless liaison

Connect families in transition to resource help for shelter, food, clothing, and other needs.

Manage the school clothing closet, food pantry, and toiletries containers.

Conduct home visits for truant students.

Do referrals for therapy, truancy, job- placement for students and families.

9th and 10th grade ELA Teacher August 2020 to 2021

Piedmont Classical High School, Greensboro, NC

Provide curriculum and instruction to freshman and sophomore students both in person and virtually using Google Classroom

I tutor students using Google Meets and in person.

Manage grades in PowerSchool.

I assist with testing.

Middle School General Pullout Teacher ELA March 2020-August 2020

Triad Math and Science Academy, Greensboro, NC

Responsible for working with level I and level II students with reading skills.

Work with teachers to plan remote assignments for middle grades ELA students.

Disbursed school lunches to students during school closure due to Covid 19.

Conducted home visits during to check on students during school closure due to Covid 19.

Assisted with Chrome Book return from students and parents.

Assisted with graduation festivities.

Provide data support for the Data Manager with End of Year grades and student enrollment.

Serve as Registrar Assistant to Data Manager

Communities in Schools Student Support Specialist July 2015- March 2020

Ben L. Smith High School, Greensboro, NC

•Instrumental in developing partnership with Convatec for the school’s first paid apprenticeship.

•Recruit and interview potential candidates for internship

•Develop relationships with employers for job placement opportunities for students.

•Instruct out-of-school youths and adults in academic and nonacademic courses in public schools.

•Supervise social work interns from UNC-G and A&T

•Encourage students and families to use outside agencies for assistance where applicable.

•Counsel students on college requirements and professional development

•Provide job placement assistance to students with NC Works NexGen Agency

•Lecture/lead discussions to increase/identify students' knowledge or vocational competence.

•Perform year-round case management under minimal supervision.

•Proficient in using CISDM Software to enroll students.

Adjunct Instructor ABE/GED Department-Wendover Campus May 2016-2018 Guilford Technical Community College, Greensboro, NC

•Teach classes, present lectures, conduct workshops.

•Plan course content, methods of presentation, and prepare outline of material to be covered.

•Conduct classes for academic credit in cooperation with area schools and universities.

•Maintain records of attendance; evaluates success of courses.

•Evaluate class member performances, administer tests, and issue grades in accordance with methods used by cooperating educational institution.

Youth Development Coordinator

Volunteer Coordinator/ Assistant Intervention Specialist March 2012-June 2015

Jackson Middle School, Greensboro, NC

•Collaborated with businesses, service providers and program volunteers to ensure suitability for students.

•Planned and facilitated various after-school programs/activities.

•Partnered with company to sell candy and raise funds to purchase necessary materials.

•Managed CIS/SAS budget for the Jackson Middle School

•Former PBIS data manager for all office referrals per each grade level

Adjunct Instructor February 2010-March 2012

Guilford Technical Community College-Jamestown Campus, Jamestown, NC,

•Taught Developmental English and Developmental Reading to adult learners.

•Administered diagnostic tests for student placement; assisted new students with SOAR registration.

Language Arts teacher 8th grade

DTMS Charter School-The Downtown Middle School Winston-Salem, NC August 2007-July 2009

•Facilitated Saturday Academy

•Directed S-M-A-R-T Girls interest club.

•Coordinated the eighth-grade graduation and formal (2008-2009)

•Provided curriculum and instruction for eighth grade language arts.

•Managed grades using NC Wise.

•Tutored Level I & II students in reading and writing

Intervention Specialist

Guilford County Schools, Greensboro, NC August 2005-June 2007

•Provided curriculum and instruction for eighth grade language arts.

•Managed grades using NC Wise.

•Tutored Level I & II students in reading and writing

•Taught Saturday Academy

•Assisted with testing.

Long-Term Substitute Teacher March 2004-June 2005 Guilford County Schools, Greensboro, NC

•Provided coverage for other professionals.

•Provided academic instruction.

•Managed grades using NC Wise.

Retail Service Assistant

BB&T Bank, Greensboro, NC September 2003-January 2004

•Marketed bank products to clients like investment services, college and retirement planning, annuities and CDs and IRAs

•Supported one or more retail lenders to maximize loan production through performance of loan related tasks and by assuming responsibility for key components of the retail loan process.

•Processed and prepared loan documentation which included tasks such as ordering titles and deeds of trust, tax abstracts, calling for payoffs, ordering appraisals, preparing modifications/subordination agreements.

•Closed loans and disbursed loan proceeds when originating lender was unable to be present at loan closing.

Collections Analyst II

BB&T Sales Finance, Greensboro, NC December 2001-September 2003

•Collected on delinquent auto loans 30-120 days past due.

•Utilized skip tracing methods to locate delinquent customers.

•Deferred payments to bring accounts up to date.

•Referred customers to the advocacy department if they qualified.

•Forwarded files for repossession.

•Sent computer-generated Right-to-Cure letters to all customers.

Collections Analyst II

Nations Bank, Greensboro, NC November 1995- September 1997

•Collected on delinquent auto loans 30-60 days past due.

•Utilized skip tracing methods to locate delinquent customers.

•Deferred payments to bring accounts up to date.

•Referred customers to advocacy department if they qualified.

•Forwarded files for repossession.

•Sent computer-generated Right-to-Cure letters to all customers.



Contact this candidate