Andrea Smith

Mother

Conyers, GA *****

aduwmg@r.postjobfree.com

+1-404-***-****

I have over 30 years of experience in Administrative Clerical and Customer Service. Where I have processed, analyzed, verified, and inputted varies Court Documents, Criminal Records, Law Enforcement Records, Medical Records, Bank Transactions, Tax Forms, and Insurance Claims, while working for well known established companies known as Priamerica, Internal Revenue Service, Georgia Bureau Investigation, Atlanta City of Corrections, Procare Rx, Suntrust Bank, VA Medical Center and Georgia Department of Revenue.

Authorized to work in the US for any employer

Work Experience

Independent Contractor/Professional Driver

Grubhub/DoorDash - Atlanta, GA

November 2017 to December 2021

Delivering and Transporting Food items from Restaurants and Walmart to Customers, while ensuring Food safety standards are respected and creating remarkable Customer Service experience. Created Excel spreadsheets and maintained files to track mileage, maintenance and miscellaneous expenses. Managed routes through the use of Android phone app technology. Tax Examiner

Abacus Corp (Contracted with Georgia Department of Revenue) - McDonald, GA January 2017 to September 2017

Research taxpayer accounts in Integrated Tax System to verify taxpayer's information. Generate vouchers for loose checks received from taxpayers in Integrated Tax System. Ensure work on Wells Fargo Online Decisions payment queue is completed timely on a daily basis. Account maintenance corrections in Integrated Tax System. Work exceptions from the Wells Fargo Lockbox operation and from the daily mail delivery.

Auto Administrative Specialist/Customer Service

Audit Services Incorporated - Conyers, GA

July 2014 to October 2014

(Contracted with United Services Automobile Association for Military) First Notice of Loss rep, where I took complete loss report information from live phone calls and entered the information into the claims system, creating a new loss report. Contact insured and all involved persons to obtain all loss information, prepared and reviewed insurance-claim forms and related documents for completeness. Provided excellent customer service, to include advisement of claim processes, procedures and facilitating the active claims process, then transit claims for payment or further investigations by claims adjuster staff. Medical Claim Specialist/Customer Service

Bobby Dodd Institute (Contracted with VA Medical Center) - Decatur, GA October 2009 to November 2011

Responsibilities

Utilizes PC software to compose correspondence concerning authorization, payment, denial and request for additional information if needed, while researching information through an assortment of computer files that include VISTA, CPRS, FBCS and Doc Manager.

· Follows adjudication policies and procedures when processing claim forms, while interpreting ICD-9cm coding, dates of service, medical terminology and vendor information, to ensure proper payment of claims.

· Knowledge of VA regulations and entitlement to medical benefits in inpatient and outpatient care, fee- basis program, mill bill, travel regulations, unauthorized claims, contracts and contracted services.

· Responsible for the completion and review of statistical data and occasionally prepare reports that include Production Management, Claims Verification, Distribution and Processing and Telephone utilization.

· Functions independently and has direct responsibility regarding work process and workflow to achieve timeliness of frequently changing priorities like Verifying and Distributing the claims, while providing prompt Customer Service to Veterans and other departments with consistent information in a courteous, tactful and respectful manner.

· As well as process letters by folding, inserting and sealing to be prepared for outgoing mail, on a daily basis.

Accomplishments

Great Customer Service and exceeding quota

Skills Used

Customer Service, Data Entry and typing in a timely manner. Data Entry Clerk I/Customer Service

Staffing Resources - Suwanee, GA

October 2007 to August 2008

Responsibilities

Case registering and talking to applicants over the telephone, while manually registering applications into the system from fax viewer into the ESP system.· Ordered criminal records, maintain quality and production benchmarks, while performing other office duties as required. Accomplishments

Great Customer Service and exceeding quota

Skills Used

Customer Service, Data Entry and typing in a timely manner. Data Entry Analyst

Bobby Dodd Institute - Atlanta, GA

October 2001 to June 2007

Responsibilities

(Contracted with Georgia Bureau Investigations)

Analyze, verify, input and process Court Documents, Criminal Records and variety of Law Enforcement Records data information into the system.

Accomplishments

Data Entry and exceeded quota

Skills Used

Data Entry and typing in a timely manner

Pharmacy Support Specialist/Customer Service

Procare Rx - Duluth, GA

October 2005 to February 2006

Responsibilities

Inbound call center answering calls from pharmacies, members and doctor offices regarding eligibility and copay for their medications.· A computer service company offering switch board, pharmacy claims processing, formulary with rebates and national pharmacy network, while protecting Hippa policy. Accomplishments

Great Customer Service and exceeding quota

Skills Used

Customer Service, Data Entry and typing in a timely manner. Proof Operator I/Data Entry Specialist

Suntrust Bank Operation Center - Conyers, GA

December 2003 to October 2005

Responsibilities

Encoding Operator applying the necessary MICR information on to negotiable items for proper account postings.· Operating a NCR 7766 encoding machine at production based with financial incentives. Accomplishments

Data Entry and exceeding quota

Skills Used

Data Entry and keying in a timely manner

Education

Diploma in General

Lithonia High School - Lithonia, GA

September 1982 to June 1987

Skills

• Typing (60wpm), Data Entry (12,500 alpha/numeric and 13,500 numeric), MS Word, MS Office, MS Outlook, MS Excel, MS PowerPoint, MS Access and variety of Computer Software (10+ years)

• Medical Records

• ICD-9

• Medical Billing

• CPT Coding

• ICD Coding

• Insurance verification

• Medical office experience

• Data entry

• Documentation review

• Computer literacy

• Administrative experience

• Proofreading

• Medical documentation

• Customer service

• Medical terminology

• Clinical research

• Tax experience

• English

• HIPAA

• Clerical experience

• Hospital Experience

• Medical Coding

• Analysis skills (10+ years)

Certifications and Licenses

Driver's License

Additional Information

I want to explain gaps in my employment

I was Unemployed from October of 2014 to January of 2017, which came from me starting over with another child, where my Mate decided to go over the road as a truck driver, so I resigned to be home with our daughter, after leaving Audit Services. However, prior to being Unemployed from November of 2011 to July of 2014, after my Contract ended with the VA Medical Center, my oldest daughter was experiencing Blackouts, where the doctors were trying to make sense of it all, where it cause her not to be able to drive or be left anywhere alone, because she has a chronic illness called Lupus, so after leaving the VA Medical Center, I watched over her, then eventually went back to College myself in January of 2013. And Aug 2008 to Oct 2009, after my temporary assignment ended from Staffing agency in August, I was 5 and half months pregnant with second child, i decided to wait on delivery and stay home with my baby till she turned a year old, until the opportunity came available to get experience working at the VA Medical Center. My daughters are 19yrs apart, so as a mother I struggled and strive to support my kids.

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