Customer Service and Sales

Fer Veliz they/them/theirs 323-***-**** ***.*********@*****.***

Objective: Dedicated worker with strong organizing and sales background, interested in helping others connect globally.

EDUCATION

UNDERGRADUATE Santa Cruz, CA

University of California, Santa Cruz September 2015 - 2019

● Bachelor of Arts, Sociology

● Minor, Latin American Latino Studies

STUDY ABROAD Oslo, Norway

University of Oslo January - March 2018

● Bachelor of Arts, Sociology

ESSENTIAL SKILLS

● Bilingual: fluent in Spanish- speaking, reading & writing

● Outstanding verbal, written and public communication skills

● Extensive experience organizing events and gathering community resources

● Substantial understanding of customer service and sales

WORK EXPERIENCE

STARBUCKS CORPORATION Los Angeles, CA

Barista July 2022 - Present

● Follows drink recipes and proper food handling to ensure quality

● Attends customers and provides friendly efficient service

● Practices proper money handling

● Creates a welcoming and inclusive space for customers and coworkers

PUBLIC OUTREACH Los Angeles, CA

Charity Canvasser January - May 2020

● Raised funds for kids non-profits by creating rapport with Los Angeles locals

● Exercised public speaking skills and effective communication techniques

● Rehearsed and mastered sales pitches that were implemented case-by-case

● Practiced proper tablet and money handling safety

● Set and met sales goals that helped improve company work performance

● Maintained meaningful connections with supporters and donors 1

INDEPENDENT MUSICAL PERFORMER Santa Cruz, CA

Vocalist and Ukulelist September 2018 - November 2019

● Practiced and performed song requests at special events

● Maintained connections with venues and organizers

● Marketed and promoted via social media, instagram and facebook

● Created graphic designs and aesthetic branding

LIONEL CANTÚ QUEER CENTER Santa Cruz, CA

Programs and Events Intern September 2018 - June 2019

● Collaboratively organized LGBTQ+ events and workshops with support from Cantú Program Coordinator

● Contributed ideas toward event planning for the enjoyment of the community

● Delegated tasks to volunteers

● Scheduled committee meetings and created agendas

● Assessed evaluation data to measure program success

● Submitted funding requests to different funding sources at UCSC

● Supported students who visited the Cantú by referring them to campus and community resources

● Collaborated with Communications Team to create flyers and coordinate social media outreach for all events and programs

● Contributed to creating a brave and friendly space for LGBTQ+ students at the Cantú

COMMUNITY INVOLVEMENT

NO PLACE LIKE HOME; HOUSING CRISIS PROJECT, UCSC Santa Cruz, CA Surveyor Spring 2017

● Surveyed local residents in Watsonville to gather presentable data about the housing crisis in Santa Cruz County

● Researched Watsonville demographics and housing challenges, extensively

● Wrote daily observations, reported final conclusions and analyzed data

● Collaborated with local organizations to provide resources for people with housing struggles

References available upon request.

Contact this candidate