Pooja Biwalkar

Cell: 717-***-**** ●aduwlt@r.postjobfree.com ● www.linkedin.com/in/poojabiwalkar

SKILLS

Technical: Power BI, JIRA, Database Systems, SQL, APIs, Tableau, Java, Cloud, Python, MS Office Product: Product Analytics, Product Planning, Product Strategy, Certified ScrumMaster, Certified Product Owner 7+ years of Technical Product Manager experience in various industries including Travel tech, Fin Tech, E-Commerce. WORK EXPERIENCE

Lumens, Walnut Creek,Calfornia 12/2021-Present

Product Manager

• Lead Product Manager helping in implementing the Buy Now Pay Later product feature to increase the conversion rates by 7%, increase in the average order value by $400 and customer conversion rates by 12%

• I work on building out the product roadmap and product features following the MVP, work closely with the UX research and customer service teams to conduct thorough user research & customer journey mapping to understand customer pain points and drive for data driven story telling approach while proposing new product features & functionalities

• Working closely with tech leads and engineers I help build detailed technical specifications, define system-user interactions, solving for technical debt and facilitate Agile Scrum meetings like Sprint planning, Sprint grooming Starbucks, Seattle, WA 07/2019-12/2021

Technical Product Manager (Contract)

• Lead role for the digital transformation project for the Integrated Store Management Catalog. Conducted extensive product discovery and customer research, customer journey mapping, analyze data over product lifecycle thus reducing delays in store opening by 45 days because of schedule miscalculations

• Drove the continuous Improvement program and strategic direction by developing ABD process, thus increasing team efficiency by 20%, reduced production build defects by 10/release and streamlined the escalation management process. Resolved critical defects from 2 days to 0.5 day and thus increasing customer satisfaction score (CSAT) by 30%.

• Created a developer delivery dashboard by consolidating data sources, defining prioritization, and generating executive KPI snapshots thus improving the delivery speed for product features by 30%

• Managed the full product development lifecycle and enterprise software, for the migration of Store Development catalog as an on-prem legacy application, to relaunching the end-to-end user experience on AWS Cloud Expedia Group, Bellevue, WA 11/2018-07/2019

Product Manager

• Owned product development under the Discovery and Search mobile apps tools umbrella to drive conversion (cart- adds) by redesigningPastPurchaseexperience, drive bundledbookings,coupons,increasedcustomer average purchasemetrics by15%

• Partnered closely with development teams, UX Design to define roadmap, Specifications, User Stories, business cases/Business Plans and to create recommendations and personalization based on consumer behavior & technical requirements needs thus increasing customer conversion rates by 22%. Conducted competitive analysis data driven findings of the customer behavior using Tableau thus helping topivot on keyproduct strategies to meet the KPIs of increased customer retention by 8%

• Involved in core business products like Sort Optimization, Travel Ads, Type Ahead, Conversational Search, Destination personalization etc. responsibilities included to A/B testing, hypothesis testing, test methodology, site optimization

• Lead role in defining the product roadmap and ideation, integration/API specs and data-driven findings for HR platform and closely working with tech/operations teams to build a more robust performance management platform by moving away from legacy systems to integrated Workday thus improving customer experience from 47% to 85% Fidelity Investments, Boston, MA 04/2014-03/2017

Product Manager

• Led Fidelity Health Employee Portal product bydrivingstrategy, user research experience, conducted user training, product release & experiments, understand customer pain points resulting in a sign-up rate from 15.3% to 37.4% over 7 months

• Evangelized the data-driven, product design test-and-learn approach to solving user problems for SaaS Applications: Cash management platformbybuilding Chat Box and thus resolvingcustomerproblemsby 18%and decreaseintheexpense by

$20k/month using agile development and successfully implemented business solutions to increase usability

• Pioneered one of the key product features for the Chatbot Toolkit through product hypothesis and data driven design driving 200k MAU and improving cost savings by >$2M YOY

• Lead role developing the customer telemetry story ground up by developing PowerBI dashboards thus helping in driving customer acquisition, engagement, product health and usage KPIs increasing CSAT by 45% EDUCATION

Master of Engineering Management, Northwestern University (3.7/4) 09/2017-10/2018 Bachelor of Information Technology, Penn State University (3.8/4) 08/2008-05/2012

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