Customer Service Assistant Store

Las Vegas, NV ***** 725-***-**** aduwl4@r.postjobfree.com

SIERRA DENSON

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. PROFESSIONAL

SUMMARY

SKILLS ● Microsoft Project

● Sales and Marketing

● Financial Statements

● Microsoft Office

● Sales Strategies

● Staff Management

● Sales Expertise

● Customer Service

● Time Management

● Records Maintenance

● Order Supplies

● Google Docs

● Goals and Performance

ASSISTANT STORE MANAGER 07/2021 to Current

Family Dollar, Las Vegas

WORK HISTORY

Maintained positive customer relationships by responding quickly to customer service inquiries.

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Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

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Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

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Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.

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Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.

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● Rotated merchandise and displays to feature new products and promotions. Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

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Provided weekly work schedules to employees to accommodate business demands and vacation requests.

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Processed payments for credit and debit cards and returned proper change for cash transactions.

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● Reconciled daily sales transactions to balance and log day-to-day revenue. Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

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Walked through store areas every Timeframe to identify and proactively resolve issues negatively impacting operations.

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SALES ASSOCIATESALES ASSOCIATESALES ASSOCIATESALES ASSOCIATE 09/2019 to 07/2021 Beauty supply, E X PE RI ENCE

● Approved regular payroll submissions for employees. Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.

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Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.

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● Set example for employees by demonstrating customer service and selling skills

● Aided in setting standards of team performance to reach company objectives

● Communicated performance issues to develop performance improvement plans

● Promoted and adhered to loss prevention practices and policies to minimize shrink

● Assisted in recruiting process, hiring and retaining top talent. Directed and coordinated activities of businesses or departments concerned with production, pricing, sales, or distribution of products

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Used proven techniques and strategies for customer engagement, resulting in increased sales

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Maintained neat, clean, and organized store environment to foster health and safety of customers and employees

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Participated in floor sets and plan-o-grams to drive on-time execution within allowable hours

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Reviewed financial statements, sales or activity reports, and other performance data to measure productivity

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● Drove sales through customer relationship building and suggestive selling techniques Alerted management to potential security issues, supporting loss prevention and reducing shrink

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Greeted and escorted customers to product racks and shelves to assist with finding merchandise

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● Operated cash register and POS to process sales transactions and handle payments

● Liaised with management to communicate customer feedback and recommendations

● Performed cleaning tasks, keeping store neat and organized. Provided product information to customers and aligned products with customer needs to boost satisfaction.

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Legacy High School, Las Vegas

High School Diploma, 05/2019

EDUCATION

Spanish

Limited Working

LANGUAGES

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