Yousef KARACA

IT Technical Support

Mechanicsburg, PA 856-***-**** aduwkf@r.postjobfree.com Authorized to work in the US

PROFILE

A dedicated and passionate Technical Support Engineer with 10+ years of experience in IT devices and network infrastructure. Able to assist and recommend hardware purchases to the Manager of Hardware & System Security and oversee the configuration and installation of hardware devices within the facilities as assigned. Experienced in software installation and configuration, hardware, cabling, and operating systems. Recognized for time management, organizational skills, and creativity. Eager to learn new skills by working as a team member.

SKILLS

Ability to manage an enterprise scale network that in includes LANs, WANs, SANs, VPNs, and virtualization.

Ability to install and maintain Servers, Personal Computers, Routers, Hubs, Switches, Ethernet cables and other peripherals.

Knowledge of current Active Directory and Windows Domain security administration.

Knowledge of TCP/IP supporting networked devices including Servers, Switches Desktops, Mobile Devices and Printers.

Knowledge of current Information Security concepts and ability to apply concepts.

Knowledge of current Enterprise Data backup and recovery practices and ability to use this knowledge as an Administrator of Enterprise Backup services.

Diagnose, troubleshoot and resolve Microsoft Windows / Linux hardware and software problems

Perform basic computer wired and wireless network troubleshooting

Maintain and repair technological equipment (e.g. routers) or peripheral devices

Monitor computer networks and systems for threats and security breaches

Install, alter, and update security software and firewalls

Test systems for potential vulnerabilities

Develop systems and processes for security best practices throughout the company

Prepare reports on security incidents and changing responses

EXPERIENCE

QA Software Test Developer

Wees de Stem voor Vrijheidk, Rotterdam, NL Remote February 2021 - Present

Implemented a Twitter API for hashtag events, to follow up and post fast

Collaborate with Project Manager and Quality Assurance Testers to keep project within scope and delivered on time

Worked in Agile/Scrum methodology and attended ceremonies such as Sprint Planning, Daily Standup, Sprint Demo, and

Retrospective Meetings.

Use Selenium WebDriver with Java in order to automate the Smoke, Regression Suites and Functional and Front-End Testing (UI).

Utilize Rest Assured library and Postman for API Testing.

Use Postman as a Restful API tool for validation of HTTP request and HTTP response.

Perform SQL query executions in Database as a part of Backend Data Verifications.

Use Git for version control and GitHub as a repository for sharing and collaboration with all team members.

Computer System Engineer March 2018 - January 2021

Workset Global, GR Onsite

Technical Consulting

Security Consulting

Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment

Provides high level of support to other Client/ATP Technicians and Client Service Desk Staff.

Researches, tests and troubleshoots new technology to increase production and reduce costs.

Maintains updated documentation related to servers and network equipment within Client.

Computer Engineer October 2010 - October 2017

Department Of IT, Turkish Ministry of Interior, Ankara TR Onsite

Set up, install and configure hardware and software

Complete installations and provide support

Network management

Network Security

Installs, supports and maintains physical and virtual server (VMWare) environments.

Maintains Active Directory (AD) structure.

Maintains Enterprise backups, backup schedules and complies with retention policies for all Client data.

Monitors backup schedules and retention periods to allow time period restoration of critical data.

Maintains Client shared network printers.

Maintains the security and availability of enterprise data and network resources such as servers, printers, and file shares throughout Client.

Monitors Systems Center Operations Manager (SCOM)

Maintained the computer networks of organization, providing technical support and ensuring the institute runs smoothly

Working with mechanical devices, tools, and test equipment; have experience in using oscilloscopes, digital multimeters

Have experience and management knowledge of telecommunication systems

Technical support, including help desk, investigation and diagnostic skills, remote troubleshooting, walking customers through solutions, educating clients, following standard operating procedures, referencing, and adding to a knowledge base.

Deployment and maintains wireless systems and radios (RF Radio, Rf-Id tags, LoS)

EDUCATION

CompTIA A+

Technical Support

Cyber Security

SOC Analyst

Certified Ethical Hacking (CEH)

Cyber Security Certifications for Beginners

Social Hackers Academy

Full-Stack Development

Helsinki University

Java Programming Language

Turkish Aeronautical Association University

Ph.D. Candidate, Department of Business Administration.

Atilim University

MS in Computer Engineering

Contact this candidate