Regina Richardson

**** ******** **.*.*

Washington, DC 20020

202-***-****

aduwjj@r.postjobfree.com

OBJECTIVE

To obtain an entry level position that will allow me to utilize my education, previous knowledge and hands-on experience

SUMMARY OF QUALIFICATION

Sound knowledge of office etiquette and phone manner

Adept at handling several tasks and time management skills

Detailed oriented with excellent customer service skills

Positive attitude with good analytical and problem solving skills

Excellent team player with friendly and outgoing personality

EDUCATION

October 2011 – August 2012 YWCA – National Capital Area Washington, DC

Bridges to Work Program

August 2005 – August 2008 Spingarn Senior High School Washington, DC

Diploma – General Studies

September2012 - December2013 University of the District of Columbia Community College(UDC) Washington,DC

Medical Terminology and Anatomy

October2012 - June2014 University of the District of Columbia Community College(UDC) Washington,DC

Certified Billing and Coding Specialist

WORK EXPERIENCE

June 2012- August 2012 United Health Care Washington, DC

Intern\ Personal Assistant

Review and Organize Company Contracts and Policies

Filing and Record Keeping

Document and Report Technical Issues

Organize and Complete Company Monthly Reports

June 2010 – August 2010 Jump Start Washington, DC

Mentor/Teachers Assistant (Summer Youth Employment)

Assisted teachers with preparing lesson materials, bulletin board displays, exhibits, equipment, and demonstrations

Chaperoned students on field trips/outings and other activities

Mentored students and provided basic support in completing daily activity

Discussed assigned duties with classroom teachers to coordinate instructional efforts

June 2009 – August 2009 Bell Multicultural Center Washington, DC Summer Aid (Summer Youth Employment)

Assisted with school projects such as the “Go Green” initiative and park cleanup

Promoted school’s art related events by creating poster advertisements and distributing flyers

November 2007 – May 2008 Urban Alliance – Dutko Worldwide Washington, DC

Receptionist

Operated telephone switchboard to answer, screen, or forward calls, provided information, took messages and scheduled appointments.

Greeted persons entering establishment, determined the nature and purpose of visit and directed or escorted them to specific destinations.

Greeted persons entering establishment, determined the nature and purpose of visit and directed or escorted them to specific destinations.

Greeted persons entering establishment, determined the nature and purpose of visit and directed or escorted them to specific destinations.

Greeted persons entering establishment, determined the nature and purpose of visit and directed or escorted them to specific destinations.

Transmitted information and documents to customers, using computer, mail and facsimile machine.

October 2007 – July 2008 Giant Food Store Washington, DC

Courtesy Clerk

Provided assistance to customers by packing goods and carrying items to their cars

Performed various customer services duties such as answering customer questions regarding merchandise

Packed the purchased items in shopping bags with care

Loaded shopping carts with goods and placed items in customers cars

December 2013-November2015 Washington Nursing Facility Washington,DC

Resident Escort

.Work one on one with Residents to manage thier immediate needs while freeing medical staff to treat others in thier care

.Transport residents to and from one unit or location to another

.Attend Medical appointments with residents

.Ensuring residents are comfortable and safe during transit

January2016-May2020 Transitional Health Care Center Capital City Washington,DC

Central Supply

. Preparing,Storing,and distrubuting equipment as needed for patient care

.Overseeing proper sterilization of medical supplies and assembly of equipment

.Responsible for inventory records of Central Supply Room

.Work with vendors, research new products,and maintain supply rooms

January2016-May2020 Transitional Health Care Center Capital City Washington,DC

Customer Service Representative

.Resolving Residents complaints,concerns,and questions

. Drafting status reports on customer service,Residents, and Facility issues

.Managing incoming calls and customer service inquiries

.Protecting and Ensuring the safety of all Residents

May2022-October2022 22nd Century Department of Motor Vehicles(D.M.V) Washington DC

Customer Service Agent

.Handled basic customer claims and transferred calls that required more focused assistance.

..Conducted Security and Verification questionnaires and issued pin numbers to customers who passed security process

.Resolve customer issues in a clear, courteous and straight forward manner

.Followed up with clients to ensure optional customer satisfaction

.Conducted research to address customer concerns

.Scheduled appointments and maintenance calls for customers when they would call in with D.M.V technical issues.

ASSOCIATIONS

October 2006 – June 2008 Key Club (Spingarn HS) Washington, DC

Served as organization’s Treasurer and implemented school fundraiser activities and events

Participated in Toys for Tots, Salvation Army Coat Drives, Feed the Homeless Events, etc.

Attended Key Club National conference and workshops in Richmond, VA

January 2006 – August 2008 Mayor Youth Leadership Institute Washington, DC

Involved in school supply drives and creating Thanksgiving Baskets for needy families

Obtained job training and college preparation skills

Attended and testified at city council hearing regarding school related topics

AWARDS\ ACHIEVEMENTS

July 2012- August 2012 Customer Service Course Washington, DC

Customer Service Certification

February 2012- April 2012 Byte Back Program Washington, DC

Microsoft Office Certification

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