Customer Service Agent
Resume:
Regina Richardson
Washington, DC 20020
*************@*****.***
OBJECTIVE
To obtain an entry level position that will allow me to utilize my education, previous knowledge and hands-on experience
SUMMARY OF QUALIFICATION
Sound knowledge of office etiquette and phone manner
Adept at handling several tasks and time management skills
Detailed oriented with excellent customer service skills
Positive attitude with good analytical and problem solving skills
Excellent team player with friendly and outgoing personality
EDUCATION
October 2011 – August 2012 YWCA – National Capital Area Washington, DC
Bridges to Work Program
August 2005 – August 2008 Spingarn Senior High School Washington, DC
Diploma – General Studies
September2012 - December2013 University of the District of Columbia Community College(UDC) Washington,DC
Medical Terminology and Anatomy
October2012 - June2014 University of the District of Columbia Community College(UDC) Washington,DC
Certified Billing and Coding Specialist
WORK EXPERIENCE
June 2012- August 2012 United Health Care Washington, DC
Intern\ Personal Assistant
Review and Organize Company Contracts and Policies
Filing and Record Keeping
Document and Report Technical Issues
Organize and Complete Company Monthly Reports
June 2010 – August 2010 Jump Start Washington, DC
Mentor/Teachers Assistant (Summer Youth Employment)
Assisted teachers with preparing lesson materials, bulletin board displays, exhibits, equipment, and demonstrations
Chaperoned students on field trips/outings and other activities
Mentored students and provided basic support in completing daily activity
Discussed assigned duties with classroom teachers to coordinate instructional efforts
June 2009 – August 2009 Bell Multicultural Center Washington, DC Summer Aid (Summer Youth Employment)
Assisted with school projects such as the “Go Green” initiative and park cleanup
Promoted school’s art related events by creating poster advertisements and distributing flyers
November 2007 – May 2008 Urban Alliance – Dutko Worldwide Washington, DC
Receptionist
Operated telephone switchboard to answer, screen, or forward calls, provided information, took messages and scheduled appointments.
Greeted persons entering establishment, determined the nature and purpose of visit and directed or escorted them to specific destinations.
Greeted persons entering establishment, determined the nature and purpose of visit and directed or escorted them to specific destinations.
Greeted persons entering establishment, determined the nature and purpose of visit and directed or escorted them to specific destinations.
Greeted persons entering establishment, determined the nature and purpose of visit and directed or escorted them to specific destinations.
Transmitted information and documents to customers, using computer, mail and facsimile machine.
October 2007 – July 2008 Giant Food Store Washington, DC
Courtesy Clerk
Provided assistance to customers by packing goods and carrying items to their cars
Performed various customer services duties such as answering customer questions regarding merchandise
Packed the purchased items in shopping bags with care
Loaded shopping carts with goods and placed items in customers cars
December 2013-November2015 Washington Nursing Facility Washington,DC
Resident Escort
.Work one on one with Residents to manage thier immediate needs while freeing medical staff to treat others in thier care
.Transport residents to and from one unit or location to another
.Attend Medical appointments with residents
.Ensuring residents are comfortable and safe during transit
January2016-May2020 Transitional Health Care Center Capital City Washington,DC
Central Supply
. Preparing,Storing,and distrubuting equipment as needed for patient care
.Overseeing proper sterilization of medical supplies and assembly of equipment
.Responsible for inventory records of Central Supply Room
.Work with vendors, research new products,and maintain supply rooms
January2016-May2020 Transitional Health Care Center Capital City Washington,DC
Customer Service Representative
.Resolving Residents complaints,concerns,and questions
. Drafting status reports on customer service,Residents, and Facility issues
.Managing incoming calls and customer service inquiries
.Protecting and Ensuring the safety of all Residents
May2022-October2022 22nd Century Department of Motor Vehicles(D.M.V) Washington DC
Customer Service Agent
.Handled basic customer claims and transferred calls that required more focused assistance.
..Conducted Security and Verification questionnaires and issued pin numbers to customers who passed security process
.Resolve customer issues in a clear, courteous and straight forward manner
.Followed up with clients to ensure optional customer satisfaction
.Conducted research to address customer concerns
.Scheduled appointments and maintenance calls for customers when they would call in with D.M.V technical issues.
ASSOCIATIONS
October 2006 – June 2008 Key Club (Spingarn HS) Washington, DC
Served as organization’s Treasurer and implemented school fundraiser activities and events
Participated in Toys for Tots, Salvation Army Coat Drives, Feed the Homeless Events, etc.
Attended Key Club National conference and workshops in Richmond, VA
January 2006 – August 2008 Mayor Youth Leadership Institute Washington, DC
Involved in school supply drives and creating Thanksgiving Baskets for needy families
Obtained job training and college preparation skills
Attended and testified at city council hearing regarding school related topics
AWARDS\ ACHIEVEMENTS
July 2012- August 2012 Customer Service Course Washington, DC
Customer Service Certification
February 2012- April 2012 Byte Back Program Washington, DC
Microsoft Office Certification
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