Coordinator With Data Entry and Customer Service Experience

TAYLOR EDISON

860-***-**** ****************@*****.***

SENIOR-LEVEL FLEET COORDINATOR

Solutions-driven coordinator of fleet services with a solid career managing diversified business operations transitioning to the social work field. Recognized for coordinating the delivery of equipment, facility maintenance, customer service and transportation services. Drives productivity, process improvements, and problem resolution working with clients, contractors, and internals teams across multiple departments.

Field Service / Department Operations

Equipment Order & Service Management

Client-Contractor-Vendor Relations

Billing & Invoice Processing & Tracking

Client Database Records Management

Problem Investigation & Resolution

Staff Training & Development

Project Management

PROFESSIONAL EXPERIENCE

CANON BUSINESS PROCESS SERVICES - East Hartford, CT 11/2016 – Present

HEAD FLEET COORDINATOR

Manage fleet services with a focus on operations, client relations, technology support, and billing.

Develop and build client relationships resulting in revenue growth and a strong client retention rate.

Process requests for new equipment/device orders, installation, changes, removal and relocation.

Assist users with diagnosing and troubleshooting of system networking and printer configuration issues.

Follow up on client issues and escalate trouble tickets to appropriate group for expedite resolution.

Carry out MFD fleet completion-validation calls to ensure satisfaction with service level agreements.

Utilize a monitoring system to determine the working status of multi-functional devices in the fleet.

Work closely with Billing Department to facilitate the resolve of client billing issues.

Collect and document monthly MFD meter reads to ensure proper billing.

Maintain a comprehensive client database, service documentation, records, and reports.

Provide onsite training and mentoring to new employees in day-to-day service operations.

Project Management Administration: Performed Root Cause Analysis, Generated SLA Compliance, Developed Cost Savings Plans, Created Disaster Recovery Plan for Print Center

VIXXO - Hartford, CT 11/2014 – 11/2016

LEVEL II CUSTOMER CARE SPECIALIST

Liaised between clients and service contractors to coordinate both general and preventative facility maintenance and repair work in accordance with Service Level Agreements.

Reviewed and resolved customer concerns and complaints to ensure compliance and account retention.

Dispatched service contractors to client sites for onsite repairs working against tight deadlines.

Oversaw accurate and timely processing of invoices and reduced delinquent payments by 45%.

Expedited Payment Limitation Increase requests based on contract parameters.

Serve as a co-leader for the planning and execution of the department’s mobile initiative campaign.

Managed the fielding and placement of 100+ calls per day from customers and service contractors.

De-escalated customer issues with proven conflict mediation and problem-solving abilities.

Researched service level issues and contacted internal/external parties to expedite resolutions.

Documented conversations with customers to identify repeated issues and the need for improvements.

DELTA T-PRECISION HR - Hartford, CT 7/2014 – 10/2014

CALL CENTER REPRESENTATIVE

Assigned by CREC Transportation Call Center to manage specialized call center operations supporting the transportation of students from CREC Magnet Schools and the Open Choice Program.

Fielded 300+ inbound calls per week exercising diplomacy and ability to prioritize calls.

Responded to emergency calls about missing children and vehicle accidents with efficiency and calm.

Investigated and followed up on complaints by parents, students, and faculty until resolved.

Generated outbound calls to update parents and schools of new student bus routes.

Used a proprietary system to enter daily ticket logs; reviewed scripts to identify and resolve issues.

HALLMARK TOTAL TECH - Rocky Hill, CT 8/2012 – 1/2014

OFFICE ASSISTANT

Held a long-term assignment through Hartford Department of Social Services

Routinely perform clerical services.

Administered departmental operations and personnel to ensure workflow efficiencies.

Manually and digitally updated and filed patient information in compliance with HIPPA guidelines.

Screened and distributed a high volume of morning and afternoon mail with speed and accuracy.

Trained new temporary employees and served as point person to address to resolve staff issues.

UCONN - Storrs, CT 8/2011 – 4/2012

STUDENT ADMINISTRATIVE ASSISTANT

Processed pre-employment documentation to expedite the release of employment authorizations.

Provided administrative support with daily tasks and ad hoc projects.

Communicated with customers and employers in-person and by phone.

EDUCATION

BRESCIA UNIVERSITY, Owensboro, KY

Social Work (BSW) – Graduation 6/2024

3.8 GPA

Dean’s list for 5 consecutive semesters

PROFICIENCIES

Advance ms Office (Word, Excel, PowerPoint, Outlook)

Smartsheet,

Data Entry

Proprietary databases

Multi-task management

Creative PROBLEM-SOLVING skills

Critical Thinking

Fast Learner

Results-oriented

Self-directed

Resourceful

Advanced clerical knowledge

Strong organizational skills

Active listening skills

Customer service expert

Adaptive team player

Meticulous attention to detail

Computer-savvy

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