Charles Chew

**** **** ****** ** #*** Washington, D.C. 20009 202-***-**** aduwhg@r.postjobfree.com

SUMMARY

Results driven and self-motivated office assistant and customer service representative with many years of professional experience; Strong problem solver, detail and team oriented

Great communication skills and work ethic, flexible and able to work well with colleagues

Proficient in Microsoft Office (Microsoft Excel, Microsoft Word and Microsoft PowerPoint)

PROFESSIONAL EXPERIENCE

HR Assistant

Amazon/3G Logistics, Upper Marlboro, MD 2021-2022

Produced HR reports and analysis, including key HR metrics such as absenteeism, attrition, head

count, etc.

Liaised with Operations, Associates and other departments on site, to drive positive employee engagement.

Supported hiring of new employees in compliance with labor laws and Amazon employment policies.

Asset Protection Agent

Giant Food, Washington, DC 2019-2020

Managed the protection of company's retail store assets by investigating the loss of assets including merchandise, money and property; Managed detection processes to resolve internal and external theft incidents

Managed the primary contact for any safety and security issues for stores in area of responsibility

Toured stores daily, identifying deficiencies and executing corrective action as necessary

Maintained awareness of high risk areas in order to reduce/control merchandise losses

Back Office Lead

Best Buy, Washington, DC 2015-2019

Prepared documents for the results of the safe count; Finalized safe deposit slip and accurately count each drawer upon opening and closing

Managed back office functions including hiring and on-boarding, ordering supplies, expense control, hardware functionality, time sheet management and maintaining employee files.

Supported the processes of the Front End Supervisor or Assistant Store Manager in delivering efficient and effective transaction processing, goal attainment, shrink plan integrity, safety and profitability

Provided on-going coaching, training and motivation to team members and other store personnel as needed to achieve financial goals, department and store shrink plans and front of store goals along with high standards of customer service

Ensured all Standard Operating Procedures for transactions and interactions at the front of the store are followed including: visual merchandise standards, checkout, pickup, returns / exchanges / trade-ins, and recycling

Stand Lead/Cook

Fedex Field/Centerplate/BEST, Landover MD 2011 – Seasonal

Provided professional leadership and direction to kitchen personnel

Maintained drawer monies with cashier for accuracy

Completed menu planning, ordering, inventory and staff scheduling

Cooked and prepared meals for Centerplate staff on a daily basis

Ensured all food products are prepared, held and served at correct temperatures; ensured the proper rotation, labeling and dating; ensured general cleanliness of kitchen; ensured compliance with all applicable health and safety regulations

Document Control Clerk

Diversity Services Temporary Agency, Washington, D.C. 2008 - 2010

Searched files for information using office automated software to edit or reformat written drafts or

other documents

Managed proper quality control of scanned images, catalogs, and stored hard copies of scanned documents pursuant to Equal Employment Opportunity Commission regulation and procedures

Administrative Assistant

Diversity Services Temporary Agency, Washington, D.C. 2007 - 2008

Provided office support and clerical duties for the Federal Communications Commission

Closed out formal and informal complaint files

Received, sorted, and distributed incoming inter-office and external mail

Reviewed and analyzed carrier responses to ensure that data provided follows departmental rules and regulations

Created and edited subpoenas and request for information for the analysts and legal team

Data Entry Specialist

Diversity Services Temporary Agency, Washington, D.C. 2005 - 2007

Answered phones and directed calls to the appropriate individuals

Researched and compiled data for the United States Senate and United States House of Representatives general elections results information

Entered staff data into the US House of Representatives telephone directory for member’s office and committee and subcommittee offices

PROFESSIONAL TRAINING

Prince George’s County Community College, Culinary Arts Certificate 2012-2014

TESST College of Technology 2004-2004

Computerized Business Management Diploma

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