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Customer Service Account Executive

Location:
Sacramento, CA
Posted:
January 24, 2023

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Resume:

JONATHAN CANNON

SACRAMENTO, ***** 916-***-****

DETAILS

Sacramento, 95758

916-***-****

aduwhf@r.postjobfree.com

SKILLS

People Networking

Cold Calling

Positive and Open Minded

Strong Phone and Interpersonal

Skills

Ability to Work Independently

Sales Management

Solutions Selling

Customer Service

OBJECTIVE

To obtain a challenging and rewarding sales and marketing position that will enable me to utilize my professional experience, strong interpersonal skills, and successful track record to achieve excellent results. I am a self-starter who is highly motivated and a team player. Utilizing my extensive sales and management background, I can strategically manage, partner, and grow sales and market share for an organization. EMPLOYMENT HISTORY

Premier Accounts Manager at TPx, Sacramento, CA (remote) 2021 — Present

• TPx is a managed service provider specializing in network security, cloud based connectivity, unified communications and SaaS. Business Fiber Consultant at AT&T, Sacramento, CA

2020 — 2021

• Position consisted of B2B, telemarketing, and working with various departments to sell the full compliment of AT&T products and services to clients.

• Marketed AT&T's Dedicated Fiber, SD-WAN, Cyber Security (SaaS/UCaaS VoIP) via partnership with Ring Central Hosted Voice Equipment.

• Met with decision makers and present quotes to SMB/Enterprise level customers.

• Analyzed existing customer’s communications platform and offer newer more cutting-edge solutions to increase business efficiencies and decrease churn. Senior Business Account Executive at Ooma, Inc,, Sacramento, CA 2018 — 2020

• B2B direct marketing to business throughout the greater Sacramento area.

• Develop a vertical market account management with a strategic growth plan.

• Develop value-based sales proposals, estimates, specifications and presentations.

• Works with operations, finance legal and other inside and outside resources as needed to complete a compelling proposal and close the sale.

• Collaborate with operations and internal teams to deliver excellent customer service.

Producer/Independent Agent at Colonial Life, Sacramento, CA 2014 — 2018

• B2B marketing for worksite/voluntary benefits.

• Presentations held to business owners, payroll administrators and HR directors; leveraged Broker based relationships for partnerships.

• Subsequent enrolling of insurance products to employees after group presentations during open enrollment.

Global Account Executive at InterCall a Subsidiary of West Corporation, San Francisco, CA

2013 — 2014

• Inside sales of audio, visual and web conferencing (SasS). A Premier Account Manager manages a given base of existing TPx customer accounts to achieve long-term success, sales growth, and retention. My primary responsibility is developing positive relationships, handling customers’ needs and consultative selling of TPX’s vast Managed Services portfolio. This position is sales based and has a revenue quota expectation for sales growth and additionally retention components.

• Worked with IT, sales, marketing, training and HR departments to find effective communication and collaboration tools that will help Fortune 500 companies. Senior Business Services Consultant/Team Lead at Comcast Business Services, Sacramento, CA

2007 — 2012

• Outside sales of High-Speed Internet, Voice and Video Services.

• Responsible for the sale of integrated communication structure to small-to-medium business customers.

• Developed relationships with individual businesses and the community and positioned the Comcast/Xfinity brand as key components of the sales strategy.

• Generated new leads with targeted businesses through various prospecting activities, including cold calling, customer referrals, and networking partnerships.

• Analyzed customers current Local, LD & Data to provide alternative cost-effective solutions regarding their Business Communications. Accomplishments

• Achieved 140% to goal during ramp with Ooma, Inc. Subsequently promoted to Senior Account Executive for consistent activity of 105% to goal.

• Successfully reached 10K90 bonus status. 2x Premium Pacesetter Award Winner,

*2014 Rookie of the year Winner* with Colonial Life.

• Successfully closed $220k deal for InterCall to provide the corporate office of a Nationwide Vision Care

• Provider to increase their WebEx environment and handle their global audio conferencing for 4000+ users.

Certifications & Licences

• California Life Insurance and Health License #0K16051

• Mitel IP PBX Certified

• Avaya IP Office Certified

• Cisco IP Certified

REFERENCES

References available upon request



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