Data Entry Sales Associate

KATI GREENWOOD

*********@*****.*** 614-***-**** Heath, OH 43056

Summary Results-driven coordinator excelling in fast-paced office environments. Strong client relations skills and ability to resolve conflicts and issues with tact and diplomacy to drive client retention and loyalty. Knowledgeable in office terminology, products and services to effectively address and respond to public and personnel inquiries.

Skills

● Inventory management

● Customer service

● Outgoing personality

● Documentation and recordkeeping

● Active listening

● Superb time management

● Excellent written and oral communication

skills

● Reliable and punctual

● Customer- and service-oriented

Experience

Office Coordinator 03/2018 - 04/2020

Anomatic Corporation New Albany, OH

● Supported internal team members with technical knowledge, operational support and exemplary customer service.

● Administered filing systems, keeping records well-organized and easily retrievable by team members.

● Coordinated travel arrangements, including booking hotel rooms and car rentals for staff traveling to domestic and international locations.

● Efficiently managed incoming and outgoing correspondence and packages to support smooth daily operations.

● Backed up human resources department in handling benefits paperwork, employee incident reports and data entry to maximize team efficiency.

● Input accurate account data to efficiently update company database and maintain detailed records.

● Collaborated closely with HR manager to effectively smooth and improve office operations.

● Cleaned and organized office areas to keep team members efficient and on-task.

● Adhered to data confidentiality practices, coordinated meetings and maintained heavy daily call volumes by leveraging strong multitasking and task prioritization skills.

● Executed HR department clerical duties such as filing, sorting and delivering mail and bookkeeping.

● Prepared over 800 new employee files and structured current employee files.

● Developed and maintained documentation for new hires, training materials and benefits.

● Monitored multiple databases to keep track of all company inventory.

● Planned and executed company wide events.

● Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations. Home Health Aide 12/2015 - 08/2017

The Mentor Network Ravenswood, WV

● Assisted disabled individuals to foster independence while still closely monitoring safety at all times.

● Facilitated games and other activities to engage clients and provide mental stimulation or entertainment.

● Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.

● Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.

● Delivered high level of assistance in general household duties, which included cooking, meal prep and food shopping.

● Monitored clients' progress to report necessary changes. Dispatcher 01/2013 - 10/2015

Leasing Services Inc. Charleston, WV

● Supervised driver dispatching, route planning and vehicle tracking for over 30 cab drivers.

● Monitored dispatch board and adjusted call priorities regularly based on caller needs.

● Answered customer requests with information about driver availability and status updates.

● Kept detailed and updated records of calls in physical and electronic databases.

● Maintained current knowledge of all personnel in field and all completed deliveries or delays.

Sales Associate 01/2013 - 10/2014

Fashion Bug Ravenswood, WV

● Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

● Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

● Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.

● Processed orders through system and coordinated product deliveries.

● Offered product and service consultations and employed upselling techniques.

● Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths. Education

and Training Business Management

Mountwest Community And Technical College Huntington, WV High School Diploma 2010

Ravenswood High School Ravenswood, WV

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