Annette Ortiz

aduwgz@r.postjobfree.com (***)-

***-****

WORK EXPERIENCE

H&B Food Service /Cook

Helper Fort Gordon Ga.

April 2017- Still Present

Responsibilities

Please our Soldiers by correctly preparing menu items to our high standards of professional cooking Meets company standards of quality, safety, cleanliness and hospitality in providing guests with the most satisfactory food possible

Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example

Follows H&B Food Service operational policies and procedures, including those for safety and security, to ensure the safety of all employees and guests during each shift Maintains a clean and organized workspace

Maintains regular and punctual attendance

CUST EXPERIENCE

ASSOCIATE (Cashier)- Gate

5 Express Fort Gordon

GA. - April 2018- Still

Present Part -time

RESPONSIBLE FOR

Welcome and address customers in a professional manner. Manage a high volume of customers in a courteous and friendly way. Inform customers about available products, ongoing sales, discounts and promotions. Give product suggestions to customers when needed. Assist customers in product selections based on their needs. Perform cash or credit card transactions for customer purchases, handle cash registers and manage cash receivable and payables.

Arrange the product display areas in a visually appealing manner. Assist in keeping the store and stock area clean and orderly. Collaborate with the sales team to offer quality customer services. Execute operational and sale techniques while extending outstanding services to customers. Follow merchandising standards and assist in merchandising tasks when needed. South Carolina Dept. of

Corrections - Trenton, SC - January 2016 to 2017

Safety to protect the public, our employees, and our intimates. Providing service for rehabilitation and self improvement opportunities for all inmates. Conducting roll calls, formal counts of all inmates daily, shakedowns, lunchroom monitoring, foot patrols, random searches, and maintaining a professional and responsibilities attitude at all times.

East Central Regional Hospital Gracewood Hospital - Augusta, GA - May 2015 to Present

Responsibilities 1. Adheres to HIPPA Regulations 2.Adheres to Incident Management Policy 3. Answers alarms and investigates disturbances 4.Escorts or drives motor vehicles to transport individuals to be process in 5.inspects assigned area for fire or environmental hazards 6. Monitors and authorizes entrance and departure of employee’s 7.Patrol premises and detect signs of intrusions 8.Writes reports of daily activities and irregularities 9.Sort and Delivers U.S. Postal mail to all units 10. Responds to fire, natural disasters and other hazardous events

. Use independent judgments and initiative to perform secretarial and administrative duties to support individual employee or a group of employees, or to an upper level of management. Secures facility and protects facility in case of fires, natural disasters, or other hazardous events also patrols or monitors state premises and other areas to prevent theft, violence, and infractions of rules as well as investigates consumer abuse allegations, write daily log reports, photo taking of alleged abuse, inspect vehicles, register vehicles, respond to all emergencies. Have completed 60 semester hours of Business Administration Management and maintain a positive customer service respectful attitude to all facilities. Operates radio and other data transmitting equipment. Coordinates radio and data communication traffic. Reports and interprets emergency and non-emergency information.

Skills Used Have completed 60 semester hours of Business Administration Management.

Safety Officer Corporal Gracwood State Hospital ECRH - Augusta, GA - May 2014 to Present

Responsibilities 1. Adheres to HIPAA Regulations 2.Adheres to Incident Management Policy 3. Answers alarms and investigates disturbances 4.Escorts or drives motor vehicle to transport individuals to be process in 5.inspects assigned area for fire or environmental hazards 6. Monitors and authorizes entrance and departure of employee’s 7.Patrol premises and detect signs of intrusions 8.Writes reports of daily activities and irregularities 9.Sort and delivers U. S. Postal mail to all units 10. Responds to fire, natural disasters and other hazardous events

Security Officer Allied Barton John Deer -

June 2014 to May 2015

My accountability is important as a patrol officer to help to deter vandalism, theft and trespassers on your property. Should the need arise, our patrol personnel will coordinate with local law enforcement. Professional response to emergency situations. Conducting safety and fire watch, helping to promote a safe workplace environment. Performing set patrols or random patrol patterns, serving as stand-by for water leaks, power outages, special coverage etc., vehicle patrols, Foot Patrols, Lock checks, Interior and exterior checks, parking lot checks, Writing detailed instructions in post orders, writing reports in the activity logs when situations are expected, writing incident reports when patrol check points are out of the ordinary, and Tour reports for documentation and invoice backups. Security Officer Medical College of Georgia -

November 2013 to April 2014

Foot patrol of interior and exterior area of the assigned locations, report suspicious activities and persons, write detailed and narrative reports to maintain daily report log (Dares) Responds to emergency requiring assistance. Responds Access control through an admittance process, screen visitors and client employees in an efficient manner in order to expedite or bar their admittance to site or facility. Check for unsafe conditions, hazards, unlocked doors, security violations, and unauthorized people. Knowledge of computers, have strong public relation skills, neat in appearance and present positive communication and public image, and previous experience in health care security setting and overall security advantageous. Security Officer Plant Vogtle (Total Protection Services - September 2013 to October 2013

In processing visitors and vendors onto the site, foot patrol of the front entrance of the incoming traffic, checking photo and badges alone with vehicles decals to match the tag number, checking and securing all gates and checkpoints, reporting any suspicious activities, writing detailed reports, maintaining a daily log book, responding to emergencies on site, communicating with security control at all times while operating a two- way radio and a push to talk phone, and received a Basic 24 Hour Security Officer Training Certificate. Maintenance Associate Wal-Mart

INC - June 2012 to August 2013

Working in the maintenance department, cleaning restrooms, break rooms, floors, offices, dusting, and moping, sweeping and maintaining daily upkeep of the store. Keeping my work area in a professional appearance at all times. And were scheduled daily tasks to be accomplished at the end of every shift Electronic Customer Service AAFES Army Air Force Exchange Service - May 2012 to December 2012

A customer service, Electronic Sales Representative - My working skills in the electronics department with the cash register, processing credit, debit and cash and check purchases, selling computers, laptops, notebook, mp3 players, pads, pods, cameras, books, music, games and more. Responsible for operating and balancing a cash register at the beginning and end of every shift. Ensure that security was establish in the work area of the store, Ensure that all items was secure and locked up, Protected classified information and material, and Followed corrected procedures when closing and locking up at night. Customer Service Representative

Delta Airlines - October 2000 to May 2010

My leadership duties of airport organizational customer service skills. Excellent in multitasking, answering busy phone lines with excellent etiquette and great customer service skills, accepting large amount of cash for ticket processing, & purchase, accepting credit & debit cards was used over the phone system to process sales, balancing and accounting for all money at the end of every shift, ground security coordinator, customer service, haz-mat, safety and emergency training every six months, servicing all customers for checking in, booking reservations, ensuring compliance with all safety rules and regulations, boarding the aircraft, training new employees, involved with customers and ticket related problems, working under little or no supervision, being able to service customers with bags loading and unloading including damaged, lost or missing items, lifting from 30 to 70 pounds, handling all baggage related problems, and being business and customer focused at all times.

EDUCATION

Associate in Business Admin. Management

Brown Mackie College August 1992 to January 1994

High School Diploma

Glenn Hills School - Augusta, GA

June 1985

SKILL

Business Administration Management Associate Degree (7 years), Management, Customer Serv, Officer, Behavior and Mental Health Development, Dependable, Reliable and Excellent Communication Skills

(10+ years)

CERTIFICATIONS

CPR Certification, First Aid Certified

CPR/AED, First Aid

June 2017

Safety

Officer

FEMA August 2016 to

Present

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