Post Job Free

Resume

Sign in

Manager Service Time Delivery

Location:
Toronto, ON, Canada
Posted:
January 24, 2023

Contact this candidate

Resume:

SYED ALI EQUAN

PMP®, MBA, MSc.

**** ******** ***, *********** – L5N 6X3, ON

Cell: 647-***-**** Email: aduwgc@r.postjobfree.com

PROFILE

Seeking a Project Management position with emphasis on Project planning, budgeting, Delivery & Execution of project management life cycle

Experienced, well-organized, and highly-motivated professional with a verifiable track record of managing & multiple IT & Telecom Infrastructure projects simultaneously and exceeding expectations

Accomplished IT/Telecom Project Management / Coordination experience

Experienced with Telecom industry leaders and having familiarity with network and user equipment

Excellent relationship building and planning skills with all internal and external stakeholders

Excellent communicator, leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams

Innovative, performance-driven, and highly creative with the solid academic foundation

Strong team leader with the proven skills to lead multidisciplinary teams including Engineering, IT, Procurement & Deployment and ensure productivity and morale in high-pressure situations

Skilled at resolving project conflicts and lead regular meetings with stakeholders on resolving implementation issues and variances, and develop action plan to manage changes

Expert in planning, organizing, and managing resources to successfully complete project goals and objectives, while honouring predetermined inter and intra project constraints

Solid understanding of organizational dynamics, group meeting and conflict resolution

Expert knowledge and proven project management skills in accordance with best practices in Project Management Life Cycle including project scoping, resource assignment, project plan development, project tracking, monitoring and reporting, incident/risk, change and Release Management

Successfully managed projects leveraging all 5 process groups of PMLC and maintained quality, risk and project plans

CORE SKILLS

PMI Project Methodologies Critical Path Analysis Scope Definition Business Case Assessment

Risk Management Vendor Management Change Management Budget Control Decision Making

Problem Solving Conflict Management Pragmatic & Result Oriented Facilitate Discussion

Cross-Function Leadership Client Relationship Planning & Organizing SDLC – Waterfall / Agile / SCRUM

MS Project MS Visio MS PowerPoint MS Excel MS Word Salesforce ServiceNow Asana SharePoint Netsuite Google docs

EXPERIENCE

Project Manager – IT (Dec 2021 – Dec 2022)

TELUS Communications INC., Toronto

Led and implemented multiple projects with complexity and cross-functional business impact

Defined project scope and deliverables, consistently adhering to predefined quality measurements to meet business needs and direction

Identified and secured project resources and managed project schedules and budget to ensure that the project is delivered on time, on budget and within agreed upon scope, meeting or exceeding customer expectations

Applied strong project management techniques and skills combined with a complex business environment in the implementation of the solution

Managed project stakeholders and/or other project managers by applying strong leadership skills to remove obstacles and resolve conflicts

Worked with customers and technical resources to develop project plans, detailing work break down structures and identify critical path

Provided periodic reports to senior management on the performance of the ongoing infrastructure projects

Constantly reviewed project delivery for risks that could impact contractual requirements and developed mitigation strategies. Developed project plans at a task, milestone, and resource level. Adhere to a structured, project management methodology

Participated in Team Meetings, providing documentation of minutes and issues for review

Project Manager – IT (Aug 2020 – Oct 2021)

DECON Group INC., Brampton

Managed the delivery and/or support of projects for IT clients to meet business objectives/goals

Managed Cloud Transformation Applications, upgradation, migration, application transition, routers/switches/firewalls and VPNs

Oversaw the scope during the course of the project and collaboratively adjusting scope where necessary ensuring adherence to established project change management processes

Generated cost estimates and provided general financial management, incorporating risk, by leveraging appropriate tools, templates, established estimating models, best practices, stakeholders and processes for assigned project

Established and fostered relationships with stakeholders (internal partners, business clients, vendors and technical resources) in order to effectively communicate and manage project priorities

Coordinated with Project team in the performance of their responsibilities, so as to meet company goals consistently and in accordance with Policy and Procedure

Documented all reports required by senior management and regularly reviewed these reports, maintained update and follow-up on project task lists on a daily basis

Participated in Team Meetings, providing documentation of minutes and issues for review, and maintained good relations with all customers and vendors

Managed all the project documents in PMIS and provide required project documentation to sponsor, executives and project team members

Utilized Project Tracking Systems (PTS), PPM, Confluence, JIRA, ServiceNow, MS Project Server and SharePoint for all technology implementations, information and updates

Project Manager (Sep 2019 – Aug 2020) Rogers Communications INC., Brampton

Managed enterprise customer infrastructure deployments from start to finish and maintaining the integrity of the customer solutions through all steps of the delivery process

Developed scope, manage the planning, implementation and delivery of projects to meet client requirements

Managed implementation and delivery of projects to meet client requirements for ON-NET, NEAR-NET, and OFF-NET locations

Managed infrastructure projects for multiple access technologies including Fiber Optic and DSL for Corporate Internet, WAN-MPLS, VOIP, PRI, IP Trunking, Cloud networking solution

Managed project schedules and budgets to ensure project completion is on time, on budget and within scope and used ServiceNow for task management and status tracking

Built and maintained relationships between the Customer, project team, internal and external Delivery Partners

Ensured smooth running of all project teams, maintained excellent communications with Management, across internal teams, with the Customer and Delivery Partners

Planned and facilitated cross-functional team meetings to ensure that all project deliverables and critical dates are met

Held regular interactions with various engineering and Infrastructure departments, field operations, project management and vendors in resolution of engineering problems and issues associated with a project.

Manage and monitor the progress of multiple, large scale in-building projects and programs (DAS), Macro sites, Transmission MW/Fiber, WI-FI, RBS, WAN, WLAN

Drive projects through design, development, construction, testing and implementation stages

Partner with functional teams i.e. Planning, Engineering, Operations groups to ensure that all process development, testing, communication, job-aids, training, documentation, etc. are delivered prior to launch, as well as, throughout construction, testing and implementation

Conduct and document post-implementation audits, reports and reviews

Project Management Consultant (Feb 2018 – Jul 2019) ZAYO Telcom Group INC. Toronto

(Formerly MTS Allstream Inc.)

Managed multiple IP Technologies projects including communications infrastructure services, including fiber and bandwidth connectivity, and colocation to Telecom Operators

Managed the delivery and/or support of projects for IT clients to meet business objectives/goals

Managed Data Centre projects i.e. upgradation, migration, dismantling, application transition, routers/switches/firewalls and VPNs

Overseeing the scope during the course of the project and collaboratively adjusting scope where necessary ensuring adherence to established project change management processes

Organize and facilitate all scrum related meetings and build long-term relationships with a range of roles, including client sponsors and stakeholders

Provided project reporting, including technology spend, and ad-hoc analysis and presents issues requiring attention by senior management and escalating issues, as required

Utilized Project Tracking Systems (PTS), PPM, Confluence, JIRA, ServiceNow, MS Project Server Project i.e. Web App (PWA) and SharePoint for all technology implementations, information and updates

Co-ordinated and managed customer infrastructure deployments from start to finish and maintaining the integrity of the customer solutions through all steps of the delivery process

Maintained frequent interaction with the stakeholders to drive collaboration activities throughout the delivery process to proactively issues that may impact the timely delivery of service

Created, tracked, updated and followed up on issues or risks identified across the project; escalate bottlenecks and encouraged team leads to work upcoming issues and tasks

Co-ordinated system change requests. Maintained logs to track issues, action items, risks, queries & change management for the projects & follow up, as required

Successfully managed and lead the project team members to help them achieve project-related goals

Took ownership and delivery responsibility for special projects and company initiatives

Responsible and accountable for managing multiple projects focused on the organizational strategy

Manager Service Delivery (Jan 2017 – Dec 2017)

Aasania INC., Mississauga

Managed a team of Telecom/IT engineers/technicians/riggers and monitor the progress of multiple, large scale Applications, Infrastructure, Data Centre, Wireless/Wired/in-building projects (DAS), Macro sites, Transmission MW/Fiber, WI-FI, RBS, WAN, WLAN

Requirement gathering from the client, planning, executing, implementation, testing, GTM and handing over of the project

Execution of Nokia 5G Airscale program for major US cellular companies i.e. Verizon, AT&T and Sprint

Drove projects through design, development, construction, testing and implementation stages

Proactively identified and track project risk and develops mitigation plans to manage risk

Planned and facilitated cross-functional team meetings to ensure that all project deliverables and critical dates are met.

Secured the necessary approvals from the impacted departments for the program/project scope, plan and work breakdown structure

Partnered with functional teams i.e. Planning, Engineering, Operations groups to ensure that all process development, testing, communication, job-aids, training, documentation, etc. are delivered prior to launch, as well as, throughout construction, testing and implementation

Project Manager – IT/Telecom (Apr 2008 – Oct 2016)

Supernet Ltd., Karachi

Delivered large Multi-vendor infrastructure projects which start with scoping, planning, cost estimating, and pricing of projects

Managed Data Centre projects i.e. upgradation, migration, dismantling, application transition, routers/switches/firewalls and VPNs

Managed infrastructure projects for multiple access technologies including Fiber Optic and DSL for Corporate Internet, WAN-MPLS, VOIP, PRI, Satellite based solutions, Cloud networking solution

Maintained effective project control over financials, processes, people and tasks in order to ensure quality, schedule, development, tracking and on-time delivery

Liaised with vendors for bandwidth and equipment and services including leased lines, xDSL, Digital Radio/microwave, Fiber Links, E1/T1/PRIs, VSATs etc.

Managed key stakeholders both internally and externally in order to lead the work to process Change Notice / Change Order according to the terms of the Master Agreement

Constantly reviewed program delivery for risks that could impact contractual requirements and developed mitigation strategies. Developed project plans at a task, milestone, and resource level. Adhere to a structured, project management methodology

Developed and maintained a productive working relationship with the external customer base, service providers and project team throughout the project lifecycle

Monitored and reported on project milestones and critical dates to identify potential jeopardy of project schedule and identify ways to resolve schedule issues

Managed and monitored the progress of multiple, large scale in-building projects and programs (DAS), Macro sites, Transmission MW/Fiber, WI-FI, RBS, WAN, WLAN Coordinated internal teams in all aspects of project planning, review and successful implementation

Tracked and manage established plans to ensure all deliverables and milestones are met according to time and cost parameters. Delivered presentations as appropriate. Close out the project, review the invoices, get customer feedback, document lesson learnt and archive the project

EDUCATION & Certification

Degree

MBA with major in Marketing - KASBIT

M.Sc. (Electronics/Applied Physics) – University of Karachi

Certificate

Project Management Professional (PMP) from PMI

CSM - Certified Scrum Master, in progress and to be completed by March 2023

CBAP - Certified Business Analysis Professional – 35 PDUs completed



Contact this candidate