CHASIDY PITTS-BROWN

CONTACT

225-***-****

**** ****** ***** *****

Norcross, GA 30093

aduwe9@r.postjobfree.com

aduwe9@r.postjobfree.com

PROFESSIONAL SUMMARY

Professional HR Recruiter/Appeals and Technical Services Administrator with over several years of increasing responsibilities coordinating special projects with a high degree of efficiency. Served as the point person to lead and improve projects and processes, triage and expedite appeal processes and improve department efficiencies. Excellent written and verbal communication with effective time management skills. Demonstrated problem solving skills with creative and critical thinking abilities, while simultaneously multi-tasking in a fast-paced work environment in an organized fashion. Experienced in handling sensitive and confidential information, while ensuring that the goals and objectives of the mission statement are met with a 116% success rate. Educated and studied Georgia state laws and guidelines.

SKILLS

HRIS

SAP

BUSINESS ANALYSIS

DATA ANALYST

DATA ENTRY, QUERY HOC

EMPLOYMENT REGULATIONS

PAYROLL

COMPENSATION PLANNING

UNION ARBITRATION

CLAIMS/CPT CODES, ICD-10

FEDERAL COMPLIANCE GUIDELINES

EMPLOYEE REALTIONS/ADMINISTRATION

MICROSOFT (EXCEL, OUTLOOK, POWERPOINT)

P-CARDS

EMPLOYEE RELATIONS

PROJECT MANAGEMENT

FMLA

APPLICATION TRACKING SYSTEM

WORKDAY

TALEO

TEAMS

BAMBOO HR

TABLEU, ATS, KRONOS, ORCALE, WEBEX

PIVOT TABLES

INTERNAL EMPLOYEE ADVISOR

PROBLEM-SOLVING SKILLS

EXPERIENCE

2022-2023

HR Analyst/Assistant/TRC Staffing Services, Inc.

Dunwoody, GA

Scheduling candidates for training and orientation dates for new-hire and skill training. Updating and researching of compliance terminology for multiple states in the employer’s area where candidates and employees are located. Creating charts and graphs of forecasted images for improvements. Working with the recruiters to identify where changes can be made to gain the interest of new candidates. Working special process with the Vice-President of Human Resources by researching, and verifying information in regards to OSHA (Occupational Safety Health Association). Code researching for OSHA and updating and submitting information for approval.

Creating office influence for awareness that can change benefit employees to show compassion and caring. Reviewing weekly updates of regional department areas of potential candidates, actual obtainable employees, and the increase in revenue for the company.

2014 - 2022

HR Recruiter/ HR Assistant/Appeals & Grievances/United Healthcare Group

Norcross, GA

Scheduling candidates and employees for new-hire or transfers to new positions. Recruiting coordinator responsibilities entail everything from posting open positions to job boards, coordinate candidate travel, scheduling interviews across departments, and compensation tracking.

Responsible for triaging and problem-solving cases to expedite appeal resolutions. Competently communicates effective customer solutions. Determines and confirms member eligibility and benefits. Build process techniques to improve case review. “Special Project HRA”, verification of member benefits, and coverage. Processing referrals, and authorizations. Reporting issues, and problems or continue resolution. Verification of benefits of eligibility for members, or providers. Excel spreadsheet are used to track daily work for members that may have repeat call issues, related to dental, vision or transportation issues. Reports are created from our business analyst team to show the process of case created. On a daily basis, spreadsheets are used to track all cases that are pending for additional member or provider information. This provides a resolution, and refresh upper management on pending issues for cases, and reporting regulatory logs. Assist with the IT teams for new software updates and programs including automation.

2007 - 2014

HR Assistant/Technical Services Specialist/AT&T Mobility LLC

Baton Rouge, LA

Recruiting and benefits, employee relations and arbitrations, onboarding and exit interviewing, orientation, and training. Assisted customers with data support issues. Resolved customer and vendor account concerns. Interview scheduling, processing offer letters. Updating calendars for interviewing and meetings. Processing offer-letters, and assisting with new hires. Background checks, problem-solving skills

Solved software and hardware issues. Optimized customer experiences by building efficient teams to resolve customer issues. Provided quality assurance services by using various systems to achieve results. Accountable for administrative tasks, appointed union steward, engaged in remote accessing to assist members with connection issues, payment and adjustments resolutions. Metrics are met with an over a 110% accuracy rate and accuracy. Excel was properly used to transfer everyday trends into data, sorting different remote access codes and reporting the analysis. Reporting how data can change with showing the high and low trending factors and times for a resolution then submitted to supervisors

2003 - 2008

HR Coordinator/Assistant Office Manager/Baton Rouge Pediatric Clinic

Baton Rouge, LA

Responsible for payroll coding, human resource benefit administration services. Execution of employee insurance and data mining, benefits resolutions. Liable for processing, claims and appeals as well as posting job opportunities. Improved day to day office procedures by streamlining processes. Managed clientele workflows and extended collaborative communication to build and maintain client partnerships. Interviewing, on-boarding, and exit interviews. Accountable for payment of claim issues, and accounts receivable solutions. Knowledge of Georgia state federal wages and hours laws. Verification of all documents, and compensation analyst posting. Updating calls and assisting with new hires. Presentation skills. Excel was used to track members appointments, and scheduling doctors’ visits, insurance information, also grids were created to follow state fair hearing rights for our members by state laws. Employee benefits (retirement, medical dental, vision), communicate to employees.

EDUCATION

MBA Human Resource Management, Columbia Southern University 2014

MBA Business Administration/Global Management, University of Phoenix 2012

Bachelor of Science Business Management, University of Phoenix 2008

Contact this candidate