RAVI KUMAR MULA

926-***-****

CAREER OBJECTIVE

I am looking for challenging tasks in a professional environment where I can enhance my skills and strengths in conjunction with the organization’s goals and objectives.

KEY SKILLS

Customer Relationship Management, Administration, Microsoft Office Applications (Excel, Word). Having a Knowledge in Hotel Software’s like Fidelio IDS PMS

Currently working as,

Unit Head ( Awwas Food LLP ) Symbiosis College of University Nagpur )

Supervises the functions of the department employees, facilities, operations and cost on a day- to-day basis.

Sets up targets/ goals for the department, makes constant effort to achieve the same.

Oversees the services cleaning, to ensure highest standards and quality services at all times.

Develops formal training plans and conducts on the job-sessions for all employees

Ensures that displays and marques are well maintained and up-dated at all times.

Prepares monthly vendor reports, P & L report and Costing report pertaining to the canteen operations.

Maintains and enforces the Operations and the HR manual.

Monitors, controls departmental expenses, & maintains revenue/accounts related /statutory records.

Prepares departmental budgets and objective manuals, with constant review and observations.

Controls over-time duties of staff in the form of compensatory offs.

Ensures compliance with all legal requirements in connection .

Maintains minimum stock levels of all items and participates in inventories on weekly basis.

Implement and monitor promotions and events

Manage Housekeeping department in absence of HK supervisor.

Effective canteen briefing.

Engage in Audit clarification in liaison with the finance manager.

Co-ordinates functions and activities with other department heads as assigned.

To perform any other duties as may be assigned by the management from time to time.

WORK EXPERIENCE: Worked as Resort Manager with Suchir India Hotels & Resorts Pvt Ltd. Hyderabad

Ensure that hotels, resorts and other hospitality lodging facilities offer their guests an enjoyable stay. You can

expect to perform tasks related to the administration of housekeeping,

maintenance, sales, food and beverage service, security and finances.

oversee product stocking, accounting, and marketing efforts at the resort. ... 'll also oversee and approve marketing and sales

campaigns, and 'll be required to approve discounts drafted by your marketing and sales coordinators.

POSITION TITLE: OPERATIONS MANAGER (Since Feb 2018 till Aug 2018 with Palavelli boutique resorts and Hamsa beach resort)

REPORTS TO: MANAGING DIRECTOR / GENERAL MANAGER

POSITION SUMMARY: 1) Operations Manager role was to have an Excellent level of commercial awareness who can build and

Maintain relationships with internal and external guests also

Responsible for highlighting short/medium/long-term issues to the General Manager to help formulate solutions.

Fully responsible for all aspects of all departments.

Support and work with all Head of Departments in all aspects of running the resort.

Ensure the premises are in operative condition as per category of the unit to receive & serve guests.

Ensure SOP implementation in all departments and check the same during routine operational checks.

Monitor the purchase/indent/requisitions of each department the accounts receivable (collections

from debtors) and the accounts payable (payable to the vendors/suppliers)

Randomly inspecting the stores (F & B/ Kitchen) to check the

Stock in hand (quality par stock levels expiry) with the F&B Manager & chef.

Inspecting all departments with their respective Managers for Cleanliness Ambience service Readiness staff grooming & Hospitality culture.

Monitoring the co-ordination between all departments for Smooth & efficient operations.

Assessing and reviewing customer satisfaction and service recovery process.

Providing timely and constructive feedback to all direct reports as and when required formally or informally.

Conduct weekly/daily meeting with marketing people for

Enquiry& follow up & conversion to grow up the business.

Monitor and maintain operation & overhead cost in order to Maintain maximum revenue to the organization.

Be on available on call 24 hours a day to resolve any urgent problems on emergencies.

Spa Manager at Radisson Hotel Noida – 07th Sept 2017 till Dec 2017

Working as Spa operations Manager looking after Pre opening Outlet Setups and their sale time to time for different places like Radisson Lucknow, The Country Club Bathinda and Radisson Hotel Noida.

Duty Manager at O2Spa, Gurgaon – 06th July 2015 till 19th July 17

Ensure consistent and timely opening and closing of the Spa ensuring the security of the Spa facility at the close of each day in line with company requirements.

Ensure availability of merchandise and services by maintaining appropriate stock levels and submit monthly stock reports to the Managing Director and Accounts by 25th of each month.

Achieve financial objectives by monitoring weekly membership, day visitors and beauty treatment bookings, flash reports and monthly and annual budget; analyzing variances, and maximizing results in the area of sales, merchandising and operations.

Ensure all customer feedback (guest questionnaires, verbal comments, emails, etc) is used to inform changes in practice and provide staff training or corrective actions to ensure high standards are maintained.

Front Office Executive The City Club (A Unit of DLF Recreational Foundation Limited) Gurgaon – 20th March 2006 to 19th June 2015

JOB PROFILE

Room Reservation: Meeting corporate clients for room business, negotiating room rates, processing room tariff contracts, taking room reservations, Coordinating with travel agents for room bookings. Sending Room Sale Reports.

Front Office: Doing Room Check in and Check outs, Attending Phone Calls, Taking Payments of Member’s monthly bills and solving their billing related queries.

Memberships: Meeting Potential Customers and describing them about the Memberships Rates and Policies, Processing Membership Applications.

Cleanliness &Hygiene: Coordinating with Food & Beverage, Housekeeping and Maintenance Departments for ensuring comfortable stay of room guests, checking rooms for cleanliness and completeness.

Travel Management: Arranging transportation for guest’s pick & drop, coordinating with car rental companies, managing company’s vehicle for ensuring smooth operations on day to day basis.

Data Analysis: Analyzing members’ database, filtering and sorting data, maintaining email and contact number database, sending email communication regarding club events and happenings.

Multi Skilled Hospitality Executive – Jaypee Palace Agra (A Unit of Jaypee Group of Hotels)– Nov. 2004 to Jan. 2006

JOB PROFILE

Handling process of new Group Check- in,s meeting tourist Foreigners.

Handling many corporate clients in 350 room property at Jaypee palace hotel,where guest use to have their conferences and promotions at huge convention centre.

Handling room reservation, taking room bookings, sending emails.

Front Office Assistant – The Park Hotel Vizag (An Apeejay Surrendra Group) Oct. 2003 to Oct. 2004

Handling process of new membership, meeting potential customers, processing membership applications.

Handling room reservation, taking room bookings, sending emails.

Doing room check in and check outs, Attending Phone Calls, Taking Payments of Member’s monthly bills and solving their billing related queries. Worked as Airport representative.

Educational Qualification

Diploma in Hotel Management from American Hotel & Lodging Association (AH&LA) Indo American Hotel Management Academy, Vizag

Bachelor of Science (Botany, Chemistry Environmental science) from Andhra University, Visakhapatnam.

Higher Secondary from Board of School Education Hyderabad AP

High School from Board of School Education Hyderabad, AP

INDUSTRIAL TRAININGS:

Two Months Training in Banquets, at Cidade De Goa, Goa.

Three Months Training in Housekeeping, at Cidade De Goa, Goa.

Two Months Training in Front office as Hotel Operational Trainee at The Marari Beach Resort (Casino Group of Hotels) Kerala.

One Month Training in Housekeeping, at The Marari Beach Resort as Hotel Operational Trainee, Kerala.

.PERSONAL INFORMATION:

Father’s Name: Sh. Mula Raju

Date of Birth : 08th August 1978

Nationality: Indian

Language Known: Hindi, English Telugu Bengali

Marital Status : Married

Date: Place:

Ravi Kumar Mula 926-***-****

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