Assistant Manager Self Employed
Resume:
Lisa Bauserman
Stephens City, VA *****
***********@******.***
Professional Summary
Innovative and goal-oriented Management professional committed to interaction with customers. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through competition. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated, including competitive offerings, pricing and market positioning. Proactive and meticulous managing with over 9 years of experience in health care industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Accomplishments
Supervised team of 30 staff members.
Documented and resolved emergencies which led to satisfied Residents completing TASK with accuracy and efficiency.
Resolved product issue through STAFF testing.
Skills
Tool and Parts Inventory Oversight
Standards Conformance
Worker Training
Skilled Maintenance and Repair
Repair Requirements Determination
Customer Satisfaction
Work Estimation
Tool and Equipment Maintenance
Hand and Power Tool Operation
Outside Contractor Oversight
Job Prioritizing
Personnel Skill Assessments
Copper Soldering
Work History
February 2020 - Current
Owner,Manager - Edinburg, VA
Stony Creek Manor Air BNB
Use tools for efficient diagnostics and repair of areas of restoration .
Worked with lower-level of supplies to complete tasks on-time and under-budget.
Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
Organized ongoing maintenance schedules to boost system performance.
Optimized supply levels to keep stock within ideal parameters for expected needs.
Analyzed account information to improve and optimize customer relations, resulting in satisfied customers.
April 2007 - October 2022
Self Employed - Stephens City, Vriginia
Lisa's Cleaning and Plant Care
Determined need for special assessment activities for complex cases, effectively handling care plans.
Supported customer requirements excellence via planning and interpretation of assignments.
Updated policies and procedures, leading continuous improvement of resident assessments and care.
Completed resident assessments in accordance with current regulations and guidelines.
Successfully negotiated client contract renewals to create increased revenue.
January 2013 - March 2022
Shenandoah Valley Westminster Canterbury - Winchester, Virginia
Assistant Manager in Housekeeping
Communicated repair needs to maintenance staff.
Trained and mentored all new personnel to maximize quality of service and performance.
Disposed of trash and recyclables each day to avoid waste buildup.
Placed orders for housekeeping supplies and guest toiletries.
Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Evaluated employee performance and developed improvement plans.
Completed schedules, shift reports and other business documentation.
Maintained controls over expenses and inventory for optimal budget tracking.
Ordered, maintained and distributed supplies and inventory.
Held classes to teach staff facility procedures.
Maintained lost and found and unclaimed property, disposing and donating items unclaimed for long periods.
Education
February 2008
Lord Fairfax Community College Middletown, VA
Passing Courses American Sign Language
June 1980
James Wood High School Winchester, VA
High School Diploma
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