Brittany L. Douglas

**** * **** ** *** City MI **706

989-***-**** ~ aduwaq@r.postjobfree.com

Education

University of Phoenix ~ Phoenix, Arizona

~Master of Health Administration ~ Nov 2017 – May 2019

Central Michigan University ~ Mt. Pleasant, Michigan

~ Bachelor of Science, Athletic Training/Sports Medicine 3.5 GPA ~ May 2009

Minor, Athletic Coaching

Athletic Training Experience

Central Michigan University’s Athletic Training Education Program ~ Mt. Pleasant, Michigan

~ Athletic Training Student ~ Jan 2007 – May 2009

Internship: C.H.I.P. Facility: Evaluated and rehabilitated CMU faculty and staff

Class A High School: Participated in pre-season, in-season, and traveling with Varsity Football. Also covered Freshman, JV and Varsity Boys Soccer and Girls Volleyball games, Cheerleading, Pompon, and Cross Country

Division I College Athletics: Worked with in-season CMU softball, in-season Wrestling, and participated in the off-season and Spring Game with CMU Football

University Recreation Injury Care Center: Evaluated and rehabilitated students and intramural athletes

Job Experience

Rock Connections - Remote Michigan

~ Client Communications Specialist ~ April 2022 to present

Customer service

Data Entry

Call Center

The Maytag Store, USA ~ Saginaw, Michigan

~ Service Department Coordinator ~ August 2020 to April 2022

Scheduling service calls

Answering phones and providing troubleshooting tips

Data entry

Customer service

Researching and ordering appliance parts

Check in, sort, and organize parts for customers pick-ups or service calls

Microsoft office use

Office Team ~ Cleveland, Ohio

Protegis Fire and Safety

~ Customer Service Representative/ Administrative Assistant ~ October 2019-March 2020

Answering phone to redirect calls

Customer service

Data entry

Microsoft office use

Allied Installers LLC ~ Cleveland, Ohio

~ Administrative Assistant ~ August 2018 -July 2019

Customer service

Office management for Hard Surfaces department

Scheduling multiple installers for customers from several Lowe’s stores

Billing

Assist in managing day to day operations

Microsoft office use, google calendar, Surge One program

Accurate Interiors ~ Brunswick, Ohio

~ Administrative Assistant ~ January 2015 – January 2018

Assists in managing day to day operations

Office management

Customer service

Organize and maintain files

Microsoft Office use

Maintain office calendar and directories

Macy’s ~ Elyria, Ohio and Strongsville, Ohio

~ Clinique Business Lead ~ July 2014 – May 2015, September 2017 – January 2018

Managing a cosmetic counter while upholding company standards and values

Setting expectations and providing training for development of our team

Using information technology to record sales figures

Reviewing/analyzing business performance of daily, weekly, monthly, and annual sales results

Implement business-driving events and ensure proper execution to achieve counter productivity goals

Providing great customer service through customer consultations, makeup application, and business transactions to develop a repeat-customer base

Dillards ~ North Olmsted, Ohio

~Edge Beauty Business Lead ~ June 2015 – December 2016, March 2017 – August 2017

Managing a cosmetic counter while upholding company standards and values

Coaching, training, and developing cosmetic team

Implement business-driving events and ensure proper execution to achieve counter productivity goals

Monitoring appropriate inventory levels

Providing exceptional customer service

Evaluating objectives and preparing strategies to achieve goals

Attending training and seminars to increase product knowledge and application techniques

Abercrombie & Fitch ~ Westlake, Ohio

~ Store Manager ~ Nov 2010 – July 2014

Managing and motivate our team to increase sales and ensure efficiency

Maintaining high company standards and expectations

Using information technology to record sales figures

Recognizing staffing needs and consistently recruiting to meet staffing goals based on the needs of the business, interviewing potential associates, conducting assistant manager performance reviews, as well as providing training and development

Ensuring standards for quality and great customer service

Properly respond to customer complaints/comments and appropriately elevate to customer service when necessary

Organizing and execute the company’s special promotions and marketing

Successfully collaborate with other managers at weekly management meetings to reach our stores’ short and long term goals

Effectively recognize business trends and create a schedule to meet our business needs based on company budget

Decreasing the stores shrink by 3 units by properly train all associates in Loss Prevention awareness

References:

Keri Wiesen - 312-***-****

Tamara Johnson - 216-***-****

Matthew Zarazua - 989-***-****

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