Janine Grochowicz

Rochester, NY *****

aduwaf@r.postjobfree.com

+1-941-***-****

I am a fast learner and I work hard. I am always eager to learn new things. I am also definitely a people person. I enjoy engaging with people and helping them with all their needs. Authorized to work in the US for any employer

Work Experience

Escalation Specialist

Alorica - Sarasota, FL

June 2020 to October 2021

As well as taking general level calls I take escalation calls when a customer asks for a supervisor I answer questions and handle situations agent's can't. For example agent I having system issues and the cx has become upset and asked for a sup. The call would come to me and I would definitely escalate the situation as best I can

CSR

Aerocare - North Port, FL

March 2019 to October 2019

• Performed data entry for customer information

• Managed client records

• Assisted customers with a warm and professional attitude

• Answered general questions

• Answered calls from customers

• Resolved customer information and complaints

Bulk CAE Specialist

Comcast - Fort Myers, FL

October 2014 to April 2019

I took calls and assisted customers in biling,adding and removal of services to down or upgrade, troubleshooting issues with subscribed services, and built customer relationships. Provided those customer with white glove service.

Sales Representative

Maycom wireless - Port Charlotte, FL

February 2010 to June 2013

I'm a sales representative for a third party sprint authorized dealer. I sell and do what work i can on my customers phones and other mobile devices before passing them along to the tech. I have great customer service skills as well. Now don't get me wrong we all can't make everyone happy but it is definitely one of my goals. There's quite a bit of paperwork when it comes to getting phones. Contact lens technician

Eyeglass World - Port Charlotte, FL

April 2007 to July 2007

Calling insurance companies, filing patient files, filling out prescriptions for the doctor, teaching new contact lens wearers how to put in their contact lenses. And EOD closing duties. I was let go during my probationary period because of personal issues.

Server

Applebees - Port Charlotte, FL

November 2005 to July 2007

Taking customers orders making sure they have all they need like condiments and drink refills. There's also side work and back of the house duties. Including you're nightly cashout. Education

Certified phlebotomist in Phlebotomy

Horizon Healthcare Institute - Port Charlotte, FL

2011 to 2011

High school diploma or GED

Fairhaven High School - Fairhaven, MA

September 1996 to May 2000

Skills

• Customer Care

• Call Center

• CSR

• Customer Service

• English

• Microsoft Office

• Mobile Devices

• Phlebotomy

• Android

• Windows

• Help desk

• IT support

• iOS

• Software troubleshooting

• Google Suite

• Typing

• Customer support

• CRM software

• Documentation review

• Mac OS

• Remote access software

• LAN

• Live chat

• Banking

• Citrix

• Oracle

• Cold calling

Assessments

Sales Skills: Influence & Negotiation — Proficient April 2019

Using influence and negotiation techniques to engage with and persuade customers. Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

I am a certified phlebotomist but haven't been able to gain the experience I need to gain employment in this field. I am a hard worker and I learn fast, and I love working with people. I'm definitely a people pleaser. I know you can't please everyone but it's definitely a great goal to have!

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