Customer Service Party Host

Abdul Elvin Koroma

**** ******** ***** ** ****** VA 22079 703-***-**** ****************@*****.*** Education

Nova community college

● GPA 3.2

● Studied Business and Management information systems

● National Association of Black Entrepreneurs (NAOBE) Related courses

● English, Calculus, Physics, and basic Engineering Technical skills

● Software: Salesforce, Zoominfo, Apollo.io, Google workspace/G-Suite, Microsft Office 365 (Excel, Word, PowerPoint)

August 2019–January 2021

CourseCareers

Sales Development Specialization

Technical skills

● Cold calling, Cold Emailing, Email copy right

● Sales development representative training

● Communication verbal skills, SPIN selling, Managing a Sales Cadence

● Prospect research, Formulating an Ideal Customer Profile and Buyer Persona Experince

Course careers

Responsiblites

● Generate a lead pipeline for Brand Partnerships, Publisher Development, and Strategic Partnerships sales teams

● Collaborate with Account Executives to ensure the successful hand-off of clients

● Maintain clean record keeping of sales outreach and contacts in SalesForce

● Create outreach campaigns to generate leads via email and LinkedIn messaging

● Cold call using a dynamic script to effectively book meetings First class cash buyers

Acquisitions manager/ Co-Founder

Remote

March 2022–August 2022

Responsibilities

● Performed cold marketing outreach using email, text software, and cold calling dialer

● Designed Podio CRM to organize lead generation

● Made acquisition calls using sales skills to acquire leads and close transactions

● Made follow-up calls to manage lead flow

● Managed transactional coordination by following up with paralegals and closing attorneys to get the transactions to the closing table

● Networked with institutional buyers and flippers

● Managed cold callers

Accomplishments

● Closed 10 transactions in cities such as Baltimore, Atlanta, and Memphis with total volume of $702,000

● Marketed to over 500,000 people which increased my ability to understand cold marketing

● Made 12,000 outreach calls ( 50 calls a day 6 days a week) that increased my ability to handle sales objections and rejections

● My ability to grasp sales concepts and convert cold leads to hot leads

● Learned the skills to manage a team through hiring and managing my cold callers Lift Off Distribution Lorton, VA

Account Manager January 2021-March 2022

Responsibilities

● Had an assigned route I would have to merchandise every day

● Upsell promotions and new products to clients

● Organized the route schedule

● Manage the account

Accomplishments

● Upsold $10,000 in promotions

● Sold $100,000 in red bull product

● Learned the skills to manage larger accounts such as Walmarts and military bases Sky zone Springfield, VA

Team lead January 2020-December 2020

Responsibilities

● Sell memberships and day passes

● Managed all of the sky zone staff and team members throughout the working hours

● Coordinated rotations of each station

● Organized the breaks for each team member

● Attended to any injuries from customers

● Help with customer service

● Managed cleaning duties

Accomplishments

● I learned how to understand the customers problems and solve them

● I acquired face-to-face social and sales skills by selling memberships in person

● I learned management skills from overseeing the work of the team members as well as attending to any customer service problems

Sky zone Springfield, VA

Party host March 2019-January 2020

Responsibilities

● Checking in the guest

● Used sales questioning to help direct customers to the best choice of food

● Upsold customers on party promotions extra jumping time and essentials Accomplishments

● Consistently received the highest tips month after month out of 10 party hosts

● Learned advanced communication and interpersonal skills

● Consistently had the top rating and recommendations among party hosts SKILLS

● Excellent written and verbal communication

● Fluent in both English and Spanish

● Prospecting, Cold Calling, Researching, SPIN, BANT, Cold Emailing, Cold Calling, LinkedIn Outreach, Cadence, Salesforce CRM, Salesloft, Zoominfo.

● Copyright for email

● Time management

RE: Sales development Rep

Dear Hiring manager

I am excited to apply for the Sales Development Representative role as I have multiple years of experience in sales and technology, but also 700k worth of volume in sales closed this year. I have strong communication, sales, objection/rejection handling skills, discipline, and self-motivation skills. I am the co-owner and acquisitions manager at my real estate investment company First Class Cash Buyers working in the Metro DC area; I have sold and been involved in residential and commercial transactions. My most recent transaction was selling a home worth $450k. The source of this sale was an outbound phone call I made, and the majority of my sales were from outbound prospecting, so I know I'd be an excellent fit for your growing company.

The last job I worked was at lift-off distribution which is a distribution company that sells Redbull to large accounts. I served as the sales and account manager, I assisted with the organizational outreach to potential prospects. CRMs like Hubspot and SalesForce have always assisted me whether it was planning out a long-term sales cadence, tracking my prospective leads and clients, or hosting meetings with the store owner to upsell new products and promotions. Additionally, I worked to help identify the most optimal way of efficiently selling Redbull while increasing our percentage of consistently hitting the quota each month. Finally, I am a Junior at Geroge mason university I’m interested in interviewing for the Sales Development position. I plan to finish my degree part-time in the upcoming years while working full-time for your company. I want to contribute my software development knowledge including programming skills in C++, Java, and Python, such as object-oriented development and data structures.

I am proficient in many basic forms of software, including Salesforce, Google Workspace, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, etc. Additionally, I am accompanied by multiple years of real-life experience, diversity, and formal education, which I plan to utilize in your virtual office. I look forward to utilizing my skills in the day to day activities and working in a great environment if accepted for this position. Thank you for your time and consideration.

Sincerely,

Abdul Elvin Koroma

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