LYDIA WAHOME

Cell: +*** (*) ******** • email: aduw8j@r.postjobfree.com • Location: Nairobi

Career Objective/Mission

I have experience in restaurant management with good staff management skills. I aspire to be the best in my career and bring the positive changes in every organization that I work with.

I am willing to secure a challenging position in a reputable organization to expand my learnings knowledge and skills making significant contribution to the success of the company.

Key Career Achievements

I have been managing a 12M branch with minimal operational expenses

Team members are challenged differently bringing the best in everyone

I have been a manager avatar coaching the new managers and shift leaders settle in

Skills and personal attributes

Great interpersonal and people management skills

Good stock management

Critical thinker

Excellent communication skills(verbal and written)

Team leader and a team player

Good customer service

Hygiene and food safety management

A reliable team player

Good leadership skills

Fast learner with the potential to grow into a more senior role

Good communication skills (oral and written)

Excellent problem solving and analytical skills with an eye for detail

Career History Summary

Company

Role

Dates

Interstrat Ltd (Big Square)

Branch Manager

Dec 2016 – present

Intercity Management

Supervisor

Mar 2014-Nov 2016

Synergy cooperation

Supervisor

April 2010-Jan 2014

Detailed Career History

Branch Manager - Interstrat Ltd – Big Square - Nairobi, Kenya

(Dec 2016-present))

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Achievements and responsibilities:

Analyze financial performance in my branch. Reduce expenses to improve profitability

Plan the team member’s timetables and check crew attendance per shift

Conduct daily, weekly mid -month and monthly stock take

Verify stock levels in stores, issue stock to stations & place orders with suppliers

Check maintenance register & report challenges

Conduct cash reconciliation per shift

Update on food handlers for all team members

Prepare weekly and monthly reports

Compile the daily action plan & share with Team during briefing

Monitor the daily sales vs target. Compile an action plan for the shortfall and advise the team on areas to improve

Address customers complaints and compliments - review the mystery shoppers reports and identify areas of improvement

Assess staff performance and recommend them for internal promotion

Review staff numbers based on their performance

Summarize petty cash purchases for every mid and end month

Ordering stocks from the supplier and reconciling of all the purchases. Account for all the variances daily and monthly

Shift Supervisor - Intercity Management

(Mar 2014-Nov 2016)

Achievements and responsibilities:

Check preparedness of team members before peak hours

Preparing duty rosters

Staff management::dealing with staff issues and offering solutions to the raised matters ensuring that I bring the best in every team member

Stock management:overseeing the whole process and accounting for the stock on each day and on a monthly basis

Promoting positive customer satisfaction reviews and managing the customer’s feedback

Check customer service and general management of the restaurant

Check and maintain hygiene standards of the team members and the restaurant

Shift Supervisor – Synergy Co-operation

(April 2010-Jan 2014)

Achievements and responsibilities:

Preparing duty rosters

Checking on customers experience and managing the feedback

Ensuring good hygiene standards are maintained

Ensuring all team members are well groomed

Managing the daily operational duties within the outlet

Academic Qualifications & Training

Mastering Multi Unit training -Lee Sheldon

Nov 2020-Dec 2020

2-16-present

Various in-house training and mentorship programs

Diploma in Hotel Management

Nairobi Aviation

2006-2009

Kenya Certificate of Secondary Education

Moi Equator Girls high school

2001-2005

Referees

Leonard Mudachi

CEO -Branded Restaurants Africa LTD

+254*********

aduw8j@r.postjobfree.com

Judy Kisienya

+254*********

aduw8j@r.postjobfree.com

Rose Makena

+254*********

aduw8j@r.postjobfree.com

REFEREES

Kevin Githunguri

Operations manager-Big square(Interstrat ltd)

Phone no: 071*******

Email:aduw8j@r.postjobfree.com

Salome Mutia

Senoir accountant -spring valley coffee

Email:aduw8j@r.postjobfree.com

Phone no:070*******

Moniicah Kiarie

Internal Audit executive at Mohinani group

072*******

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