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Customer Service Food

Location:
Victoria, TX, 77901
Posted:
January 25, 2023

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Resume:

John Atwell

Victoria, TX *****

aduw7w@r.postjobfree.com

+1-361-***-****

Motivated Manager with solid experience managing all levels of large scale projects, including budgeting and administration. Experienced professional with strong leadership and relationship- building skills.

Texas Department of Criminal Justice 4yrs in kitchen as a food service manager Willing to relocate to: Corpus Christi, TX - San Antonio, TX Authorized to work in the US for any employer

Work Experience

Owner/Operator

Atwell's Elotes & SpudZz - Victoria, TX

July 2020 to Present

As a owner/operator I have a corn roaster and sell Roasted Corn on the cob, Turkey Legs, Roasted Potatoes, and Sausage on a stick. I travel mainly to flea markets in the surrounding counties, any season of the year. I do a weekly inventory on all products, and food cost monthly. I enjoy this very much and greeting new people everyday that I do work.

Captain of the food service dept.

Texas Department of Criminal Justice - Cuero, TX

March 2019 to April 2021

Overseeing the food service department and production. Food purchasing, budgets, scheduling of food service managers, payroll, and security minded. Overseeing production of feeding over 1100 meals to offenders. Keeping the area hospital clean at all times. Food and Beverage Director

LBA Properties - Victoria, TX

May 2018 to November 2018

This position is inside of a Hilton Garden Inn Restaurant. I took over the operation as the director here after it suffered significant loss of guest. Poor quality food, dirty restaurant, salvaging the food that was frost bite and so much more. As of now, out of the company of 88 restaurants, this operation is leading the pack in sales, and guest relations. Banquets are up a great number and producing sales and so much more potential. I enjoy this job very much!

Food Production Supervisor

Geo Inc - Karnes City, TX

August 2016 to September 2017

Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food And beverage products to ensure quality.

Scheduled and directed staff in a daily work assignments to maximize productivity. Monitoring a crew for outside vendors making sure products are arranged In the fifo method. General Manager

Francis Maries Restaurant & Cantina - Victoria, TX March 2016 to June 2016

Optimized profits by controlling food, beverage and labor cost on a daily basis. Directed staff to respond to inquiries to ensure marketing of catering events, sporting events. Processed vendor order payments.

Scheduled and directed staff on schedule to maximize productivity. Performed checkout of servers and bartenders to ensure that all tickets were accounted for Implemented marketing strategies which resulted in 12% growth of customer base. Developed new process for employee evaluation which resulted in marked performance improvements.

Kitchen Manager

Golden Corral Restaurant - Victoria, TX

April 2015 to October 2015

Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.

Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.

Developed and maintained exceptional customer service standards Supported Chief Operating Officer with daily operational functions. Analyzed departmental documents for appropriate distribution and filing. Relief Driver

Flowers Bakery - Victoria, TX

November 2014 to April 2015

Driving a designated route for delivery of bread and cake products. Loading truck for next day's delivery.

Inventory weekly for waste figures.

Culinary Manager

Olive Garden Restaurant - Darden, TX

April 2012 to June 2014

Optimized profits by controlling food, beverage and labor costs on a daily basis. Performed checkouts of servers and bartenders to ensure that all tickets were accounted for. Developed and maintained exceptional customer service standards. Efficiently resolved problems or concerns to the satisfaction of all involved parties. Processed vendor invoice payments.

Completed weekly and monthly inventories.

Developed new process for employee evaluation which resulted in marked performance improvements.

Assistant General Manager

Furr's Cafeteria - Victoria, TX

May 2008 to April 2012

Greet guest and offer assistance when needed.

Purchasing of all foods for a weekly order.

Processed vendor orders.

Led and recorded safety meetings each month.

Education

High School Diploma

Victoria High School School - Victoria, TX

Skills

• Process implementation (Less than 1 year)

• Strategic planning (Less than 1 year)

• Food Service

• Management

• Food service management

• Microsoft Office

• Purchasing

• Culinary Experience

• Labor Cost Analysis

• Guest Relations Experience

• Kitchen Management Experience

• Employee Evaluation

• Catering

• Restaurant Management

• Pricing

• Food Preparation

• Kitchen experience

• Cooking

• Supervising experience

• Restaurant experience

• Leadership

• Budgeting

• P&L Management

• Forecasting

• Merchandising

• Food Production

• Inventory Control

• Menu Planning

• Driving

• Profit & loss

• Sanitation

• Operations management

• Payroll

• Team management

• Office manager experience

• Banquet experience

• Basic math

• Cost management

• English

• Retail management

• Hospitality

• Van driver

• Microsoft Excel

• Pallet jack

• Microsoft Word

• Customer service

• POS

• Retail Salesõ0 'W6 æW72FWfVÆ ÖVç@ &WF Â6ÆW0

• Business Development

Certifications and Licenses

ServSafe

October 2020 to October 2025

driver's license

TABC Certified

Food Handler Certification

Assessments

Restaurant Manager — Highly Proficient

December 2019

Managing restaurant staff and meeting customer expectations Full results: Highly Proficient

Management & Leadership Skills: Planning & Execution — Completed February 2020

Planning and managing resources to accomplish organizational goals. Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills

Customer-oriented Process implementation

Strong Leader Extremely organized

Strategic planning Team leadership

Staff Retention Strong verbal communication

Client Relationships Staff development

Self-motivated Conflict resolution



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