Kirk “KB” Bernard aduw43@r.postjobfree.com

443-***-**** 3501 E. Lombard St. Baltimore, Md. 21224

EXPERIENCE SUMMARY

Business/Event management specialist with over 15 years of experience in event operations and management, team training and leadership, business communications and partnership management. Skills include excellent verbal and written communication, excellent presentation skills, team-player who can also work independently, stakeholder management, online and on-the-ground marketing, Mac OS, Google Suite, MS Office, MS Windows, Slack, Zoom, Canva, Square Space, Go Daddy, CRM software, graphic design, research, website development, digital content creation, branding, event management, strategic planning, time management, problem-solving, critical thinking, budgeting, organizational skills, and social media strategy development, concept to execution.

PROFESSIONAL EXPERIENCE

Binbox Lockers Inc

April 2021 - Present. Director of Operations (West)

Managed on-site operations in Las Vegas NV and San Jose CA, and remote management of Denver CO, Phoenix AZ, Austin TX and San Antonio TX. Responsibilities include recruiting, staffing (over 20 team members), training, scheduling, inventory management, reporting and relationship management with venue P.O.C. Event day management included on-site layout configuration for managing crowd flow for 200-700 customers. Standardized operating procedures, creating SOPs and documenting business processes for administrative processes and enhancing on-premise operations systems.

KBBK Brand Management & Digital Services Agency

Jun 2019 - Present

Founder, Lead Consultant

Branding, marketing and strategic planning for both brick and mortar and digital businesses/brands. Providing digital solutions including web design (with SEO and Keyword integration), logo design, graphic design, video editing, brand consulting and social media content development and design.

Wonderfly Arena

May 2018 to July 2019. Operations Manager/Dir Business Development

Staffing and training for both mobile and on-site operations. Created digital and print advertising campaigns. Provided operational management, standardizing operating procedures (SOP), documentation of business processes, training manuals and inter-department communication guidelines. Gathered and interpreted business needs and managed communication and information transfer between mobile services and on-premises operations. Created business partnerships to expand business reach and customer pool. Was face-of-brand at high-level professional networking functions, created and executed sponsorship offerings and was spokesperson at community events to increase brand visibility.

St Vincent De Paul

April 2016 - May 2018. Event Manager

Planning and promoting first-time music festival initiative. Created social media marketing campaigns from concept to execution. Represented company/brand at schools, colleges, professional and community functions to build awareness and support. Led strategic marketing initiatives across network of professional affiliates and faith-based institutions. Supported in planning event logistics and itinerary including securing platform artists (speakers and live bands) and interactive audience activities.

Liberty Tax Services

September 2014 - February 2016. Marketing Manager

Lead marketing teams across 9 in-network offices. Responsible for recruiting staffing training, scheduling staff of over 20 persons. Creating employment funnels for other departments. Led on-the-ground marketing initiatives to promote business services for the upcoming tax season. Created digital marketing materials for online marketing promotions.

Reed Street Productions

October 2011- November 2013. Event/Stage Manager

Contracted to support first national 5K “fun run” with apocalypse theme as a brand innovator in the industry among audiences of up to 20,000 event participants. Created and managed strategic event development including budget reductions and operational optimizations, yielding a 37% increase in patron retention and 32% in merchandise, food and beverage sales from year 1 to year 2. Conceived platform-specific social media strategies for ongoing engagement. Initiated pre and post-event assessments to identify best strategies to increase customer retention, by a targeted 40%. Developed concepts to increase on-site social media engagement. Created location-specific strategies to increase overall merchandise sales.

References available upon request