Alyce Jackson

**** ******** **** ****

North Las Vegas, Nv 89084

aduvzx@r.postjobfree.com

Professional Experience

Visiting Angels of Las Vegas, NV

PCA-Personal Care Assistant November 2016 - current

Provide personal in home care

Bathing, food preparation, medication reminders and light housekeeping

Observe clients closely to recognize any changes in their behavior.

Learn the hazards inside home and how to correct them. To aid in fall prevention.

Use and operate the Hoyer lift, canes and wheelchairs.

Maintain professional boundaries.

Get to know and follow client's routine.

How to respond to clients with Dementia/Alzheimer, Hospice and Palliative care.

Follow company rules and regulations

Delta Dental of California, San Francisco, Ca, United States

Business Tester January 1998 - March 2012

Conduct or coordinate tests to ensure that intelligence is consistent with defined needs.

Document specifications for business intelligence or information technology (IT) reports, dashboards, or other outputs.

Manage timely flow of business intelligence information to users.

Defect tracking throughout the SDLC.

Create or review technical design documentation to ensure the accurate development of reporting solutions.

Maintain library of model documents, templates, or other reusable knowledge assets.

Facilitate group testing sessions for the IT departments in Pennsylvania., Atlanta, and California.

Customer Service Supervisor February 1990 - December 1997

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems.

Refer unresolved customer grievances to designated departments for further investigation.

Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Resolve complaints and answer questions of customers regarding dental benefits.

D/E Claims Analyst November 1980 - January 1990

Review and analyze computer printouts and performance indicators to locate code problems, and correct errors by correcting codes.

Train staff and users to work with computer systems and programs.

Specify inputs accessed by the system and plan the distribution and use of the results.

Interview or survey workers, observe job performance or perform the job to determine what information is processed and how it is processed.

Review processed claims for level of accuracy on high profile and service guarantee groups.

Data Entry Operator July 1978 - November 1980

Compile, sort and verify the accuracy of data before it is entered.

Compare data with source documents, or re-enter data in verification format to detect errors.

Maintain daily logs of activities and completed work.

Meet departmental established production and quality standards.

Education

EastBay Skill Center, Oakland, Ca,

Data Entry Certification, July 1978

Merritt College, Oakland, Ca

Completed 60 units, September 1977

Ritenour High School, St. Louis, Mo.

High school diploma, January 1974

Additional Skills

Experience in the following applications: Excel, Word, Quality Center, Rational ClearQuest, OCR, and scanner.

Certified in dental terminology - 1979

Proficient in Disaster Recovery procedures -2011

Certified CERT member in San Pablo, Ca -2012

Strong analytical and communication skills to handle challenging callers and maintain a calm demeanor.

Respond quickly to customer inquiry calls, assessing consumer's needs and problems in order to deliver an ideal solution.

Experience in electronic data transfer (EDI) 270/271 Eligibility benefits, 276/277 Claim status, and 278 Authorization transactions

Adhere to wise budgeting and spending plans

Self Employed in the following:

Beauty Consultant for MaryKay Cosmetics

Artistic Impressions Representative

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