PAUL ZAPPOLI

Glenview, IL • 917-***-**** • aduvzi@r.postjobfree.com

TRUSTED CHIEF OPERATING OFFICER

Chief Executive Officer • Director of Operations • Senior Operational Coordinator • Operations VP

Compliance Management • Forecasting & Budgeting • Staff Development • Pipeline Management

Optimized Budgets • Ensured Client Retention • Implemented Resolutions • Improved Processes

Drove Performance Management • Mitigated Risk • Directed Projects • Streamlined Workflows

WORK EXPERIENCE

Montgomery Place 2018 - present

Chief Operating Officer Feb 2020 - present

●Oversaw 200+ residents in independent, assisted, skilled nursing, memory care

and long-term care.

●Served as Primary developer of the organization's short and long-term objectives.

●Directed all aspects of operations including client-facing services, front desk, dining services,, regulatory oversight of assisted living, skilled nursing and daily facilities oversight.

●Developed, implemented, and monitored operating budgets for all areas of responsibility.

●Supervised efforts to better manage care in an increasingly constrained resource environment.

●Provided performance targets for care operations, quality/safety, and performance improvement.

Director of Resident Engagement Sep 2018 - Feb 2020

●Led all aspects of Concierge, Security, Transportation, and all aspects of Dining Services.

●Created company-wide service and client-facing policies and protocols and led the creation, execution, and monitoring of training programs for client-facing associates.

●Provided Internal business development support including material creation and review.

●Conducted optimal client presentations.

●Facilitated comprehensive sales team education.

●Drove retention support, analysis, strategy development, execution, and client engagement.

●Built performance measurement criteria, technology, programs, & tools to report on the results.

Dining Services Director Feb 2018 - Sep 2018

●Directed all aspects of the food service department and resources.

Mercat A La Planxa In The Blackstone Hotel Feb 2016 - Feb 2017

Assistant General Manager

●Optimized all managerial business aspects.

●Maintained all purchasing within budget.

The Grill At Westlake Country Club Jan 2013 - Feb 2016

Director of Operations / Owner

●Delivered 15% increases in sales through marketing and directed all menu development.

●Developed, implemented, and managed business plans.

●Promoted and ensured profitable food and beverage sales.

Tre Amici April 2008 - April 2015

Co-Owner

●Awarded as Food Network’s Chopped Champion, 2009.

Parea by Michael Symon April 2006 - April 2008

General Manager

Prior Experiences: Kitchen 22 & Kitchen 82 By Charlie Palmer, General Manager; Dry Creek Kitchen By Charlie Palmer, Assistant Manager; Aureole By Charlie Palmer, Captain

EDUCATION

Berkley College, New York, NY

Associates of Science, Hotel & Restaurant Management

Oakton Collage, Des Plains, IL

Business Management, Continuing Education

TECHNOLOGIES & AWARDS

Technologies: Matrixcare, Point Click care, NHSN, EPOC, Visual Touch, Aloha, Regroup Messaging, Paychex, Facebook, Sherpa, Third Eye Health, Qualitox Labs, NICL Labs, Careport Health, Extended Care, DocuSign, Microsoft Products, Sage Intact, Vibrant Online, BAS Automated System, Instagram, LinkedIn, Zoom

Awards: Long Branch Chef’s Challenge “People’s Choice” award 2010-2011; Asbury Park Press “Best of” Award 2012-2013, Montgomery Place received best Covid Response from Chicago Department of Public Health 2020

Licenses / Certifications: Director of Activities, Manager ServeSafe Certificate, CPR Certified

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