OBJECTIVE

Dedicated and focused individual who excels at prioritizing,

completing multiple tasks simultaneously and following through to achieve project goals. Committed and motivated with exceptional customer service and decision making skills. Strong work ethics, professional demeanor and great initiative.

EXPERIENCE

CUSTOMER SERVICE, ASI

JANUARY 2018 - MARCH 2020

• Take inbound calls to assist customers needs

• Open service cases as needed

• Order and track parts

• Scheduled service appointments

• Sell replacement appliances

• Handle warranty issues

• Follow up with consumer on open case resolutions SERVICE MANAGER, LANE BRYANT

MARCH 2017 - SEPTEMBER 2017

• Open and close store

• Record UPT-ADS and actual store sales.

• Fill out weekly, monthly, and quarterly store sales numbers

• Balanced registers

• Fill out set the pace board

• Assign tasks

• Check in freight

• Calculate time earned from ship to and from store Darla Hancher 2467 Ellendale Drive aduvzh@r.postjobfree.com 605-***-**** DARLA HANCHER

• Bank runs

• Store resets

MERCHANDISER, DRIVELINE MERCHANDISING

NOVEMBER 2016-MARCH 2017

• Store display product reset according to the instructions on planogram

• Restocked product, took down and shipped discontinued product

• Organized displays

CUSTOMER SERVICE, GREENTREE FINANCIAL

2003-2004

• Took incoming calls on multi line phone for customer service needs

• Took payments and made arrangements for accounts or loans on late payments

• Transferred calls to appropriate departments when needed ADMIN, LIFE SKILLS EAFB

SEPTEMBER 2002 - OCTOBER 2003

• In charge of front office administration

• Worked with FAP and knowledgeable of other Social Services offered at Life Skills

• Scheduled patience, maintained patient records, and made new records when needed

• Made and canceled patients appointments

• Answered multi line phone, faxed, copied, and ran other office equipment

Darla Hancher 2467 Ellendale Drive aduvzh@r.postjobfree.com 605-***-**** MEMBER SERVICES, TELCO FCU

OCTOBER 2001 - APRIL 2002

• Handled members accounts, checking, savings, loans, and investment accounts

• Posted loan payments and account transactions

• Insured money drawers balanced at the end of the day

• Data entry, office automation, loan payments, repositions, account maintenance, closed accounts, clerked loans and sent out titles on paid off loans.

• Multi tasked on office equipment and multi line phone. CUSTOMER SERVICE, MILEAGE PLUS INC

FEBRUARY 2001 - SEPTEMBER 2001

• Handled incoming calls on multi line phone regarding frequent flyer accounts

• Posted mileage to ensure flights flew were on client’s account

• Issued award travel certificates, upgrade certificates, hotel and car certificated from client’s accounts.

• Sorted and filed incoming customer’s mail for account updates and requests

• Main duties were computer based data entry and customer service call in account service requests

TRANSPORTER, UNITED BLOOD SERVICES

OCTOBER 2000 - FEBRUARY 2001

• Transported blood from UBS to hospital and airport for shipments

• Ensured blood dated were valid and not out dated

• Inventoried blood supplies and monitored cooler temps Darla Hancher 2467 Ellendale Drive aduvzh@r.postjobfree.com 605-***-****

• Rotated blood supplies as needed

• Insured proper blood supplies were delivered to hospital for surgeries

• Entered information into computer data base for UBS, ensuring proper and precise updated were made

SCHEDULER, RAPID ITS REGIONAL HEALTH

AUGUST 1999 - OCTOBER 2000

• Scheduled x-rays, exams, cat scans, bone scans, and emergency scans.

• Transported patients and filed x-ray jackets

• Updated medical records, data entry, put reports into records, filed and maintained medical records.

• Called doctors offices to have referral papers sent

• Knowledge of medical prep work to enter patients information into hospital data base.

EDUCATION

CENTRAL HIGH SCHOOL - 1986

NATIONAL AMERICAN UNIVERSITY - NO DEGREE

SKILLS

• Meticulous attention to detail

•Results-oriented

•Self-directed

•Professional and mature

•Strong problem solver

•Time management

•Self-starter

•Billing and coding

Darla Hancher 2467 Ellendale Drive aduvzh@r.postjobfree.com 605-***-****

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