Jennifer Garcia

Sacramento CA *****

CAREER GOAL

Seeking to grow with a company and to assist in any opportunities to continue working as a Fulltime Bilingual Customer Service Representative. Open to continue working remotely or to commute in office.

SKILLS AND ABILITIES

Answering multi-line phones

Bilingual Spanish English

Achieve multiple tasks oriented

Excellent communication skills

Data Entry

Providing Customer Service

Record Keeping

Medical and Dental Billing

EXPERIENCE

Nesco Resource/Maximus- Sacramento CA

Remote Bilingual CSR 3/2022 to 8/2022

Working remotely to assist customers via email/or phone who are inquiring about enrolling in Health Care packages that Maximus offers. Data entry, checking patient eligibility, answering multi-line phones, scheduling appointments, and or following up with previous patients.

Reliant Dental Center- Sacramento CA

Front Office Scheduler 3/2018 to 3/2020

Data entry, checking patient eligibility, answering multi-line phones, scheduling appointments, faxing, scanning, greeting patients, translating, following up with recall patients.

J &N Painting Company- Roseville CA

Administrative Assistant 0/2016 to 02/2018

Greeting clients, enter data into database, create formal estimates, track customer billing and payments, preparing and completing customer invoices, answering inbound calls.

Dr Arben Celaj- Sacramento CA

Office Manager 8/2013 to 08/2017

Greeting patients, billing insurance, data entry, confirming appointments, working with finance, daily deposits, customer service, preparing daily batch reports, conduct office meetings regularly protect patient confidentiality policies.

Advanced Dental Care- Sacramento, CA

Treatment Coordinator/Biller 02/2002 to 11/2011

Greeting patients, sending electronic claims for different dental offices, prepare written treatment plan per doctor’s instructions.

Coordinate with specialist/general dentist’s office; sending explanatory letters, x-rays, study models, reviewing schedule.

Daily, weekly, and monthly, confirming appointments at least two days prior to appointment, translating for patients, faxing, data entry, sending claims to different insurance companies, placing courtesy phone calls to patients to follow up visit to specialist/general dentist, maintaining file systems, participating in Company events.

Access Dental- Carmichael, CA

Receptionist/Biller 02/1996 to 12/2001

Data entry, faxing, greeting patients, scanning, sending electronic claims for different dental offices, maintaining billing file/records, alphanumeric filing, maintaining recall system, scheduling appointments, written communication with patients and referring offices, distribution of mail and written materials, translating.

EDUCATION

Mira Loma High School

High School Diploma

American River College

General Courses

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