Service Representative Customer

Jackie Anderson

Tallassee, AL *****

******.**********@*****.***

+1 334- 640-3443

Professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections.

Self-motivated and true team player. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Understanding customer desires and providing customized solutions to build loyalty. Work Experience

Customer Service

AL— Call Center - Pelham, AL February 2020 to November 2021

● Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

● Providing primary customer support to internal and external customers.

● Collected customer feedback and made process changes to exceed customer satisfaction goals.

● Met customer call guidelines for service levels, handle time and productivity.

● Customer Service Associate

General Hospital - Tallassee, AL March 2019 to October 2019

● Delivered prompt service to prioritize customer needs.

● Provided ongoing guest service.

● Responded proactively and positive to rapid change.

● Followed up with customers about resolved issues to maintain high standards of customer service. ● Resolved accounting, service and delivery concerns. Education:

Diploma

Jefferson Davis High School - Montgomery, AL

August 1980 to May 1983

Skills:

• Documentation skills Teamwork and Collaboration Organization and Time Management Multitasking Abilities Flexible and Adaptable Strategic Sales Knowledge

• Communication Skills

• Accounting

• Analysis Skills

• Guest Services

• Windows

• Negotiation

• Typing

• Customer retention

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