YJ Yolanda Jenkins

Baltimore, Maryland ***** 443-***-****

aduvxd@r.postjobfree.com

PROFESSIONAL

SUMMARY

Knowledgeable and dedicated customer service professional with extensive experience in Telecommunications industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. SKILLS Microsoft Word

Account Management

Microsoft Excel

Microsoft PowerPoint

Call Center Operations

Conflict Resolution

Sales and Upselling

10-Key

WORK HISTORY HOME HEALTH CARE AIDE 01/2020 to 12/2021 Self Employed Services Baltimore, MD

Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies. Assisted patient with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.

Helped patient safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support. Cooked tasty, nourishing meals for patient to promote better nutrition. CUSTOMER SERVICE REPRESENTATIVE 09/2018 to 01/2019 Easy Rest Adjustable Beds Baltimore, MD

Answered customer telephone calls promptly to avoid on-hold wait times. Responded to customer requests for products, services and company information.

Met customer call guidelines for service levels, handle time and productivity.

LIVE-IN CAREGIVER 03/2015 to 10/2017

Self Employed Services Baltimore, MD

Assisted patient with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.

Cooked meals and assisted patients with eating tasks to support healthy nutrition.

Laundered items, changed sheets and made bed to keep patients' bedroom clean.

Transported clients to and from medical appointments with safety and efficiency.

Entrusted to handle confidential and sensitive situations in professional matter.

DATA ENTRY CLERK 11/2016 to 01/2017

Adecco Staffing Agency Philadelphia, PA

Reviewed and updated client correspondence files and database information to maintain accurate records.

Maintained ongoing communication with relevant departments to confirm accurate data delivery.

Interacted with patients by phone, email or in-person to confirm appointment information.

Informed and supported business leaders through constant communication and administrative support duties.

CUSTOMER SERVICE REPRESENTATIVE 05/2010 to 06/2012 MCI Telecommunications Hunt Valley, MD

Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Processed customer adjustments to maintain financial accounts. Recommended products to customers, thoroughly explaining details. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming positive experiences.

Followed-through on all critical Inter-departmental escalations to increase customer retention rates.

ASSISTANT STORE MANAGER 05/2006 to 05/2009

Popeyes Chicken Columbia, MD

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.

Rotated merchandise and displays to feature new products and promotions.

Reconciled daily sales transactions to balance and log day-to-day revenue. EDUCATION Diploma

Howard High School, Ellicott City, MD

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