CHRISTIS N. Council

**** ** **** **.

OCALA, FL *4474

Phone: 352-***-**** aduvwr@r.postjobfree.com

Objective

Seeking a position related to Human Resource Management

Employment History

Global Human Resource Project Manager

02/2022-Current

Bank of America

Assist with helping the company provide comprehensive and competitive benefits, learning and development opportunities; support diversity and engagement initiatives; and promote an inclusive workplace for our employees worldwide.

HR Assistant/Disability/ Leave Service Case Manager/Covid Resource Department & New Hire Training Membership Mentorship

08/2020-Current

Amazon

Assist customers in the covid resource department with their leaves. Reviewing documentation, processing claims and case work. In the time that I’ve been with the company I have grown to love what I do and always the go to for assistance for assistance by my fellow team members. Just recent I’ve gain a vast knowledge of assisting team members with various personal leaves. My newest journey was in the mentorship department, assisting new hires during their 3 week new hire onboarding training. Assisting new hires with getting their systems signed up for all necessary software and programs. Assisting with hands on training learning to navigate systems as well as learning process and procedures with our day to day methods in assisting our fellow amazonians.

Material Finisher

07/2019 – 08/2020

E-one Rev Group Ocala, Fl

Warranty customer service in the warranty department assisting dealers with policy adjustment request. Maintaining information and data for all units on the road. Putting units in service as well as processing claims and invoices for parts and service work performed.

Material finisher in the fabrication department. Working from process sheets and shop orders, sanding

Food Preparation and Serving

09/2016 – 06/2019

Crunchies and Munchies-Ocala, FL

Part-time position. Work in a multiple roles: receiving orders, cashiering, cooking, and serving customers

CSR

02/2016 - 11/2016 Sitel of Ocala Ocala, FL

Inbound call center customer service agent for credit union debit and credit card holders. Serviced was provided for over 300 credit unions throughout the United States. Activities included: resolving customer problems with access, disputes, fraud activities, lost and stolen accounts, and taking payments for credit cards. Position required skill toggling multiple screens (up to 7); preparing dispute claims and fraud reports; experience using Microsoft suite, outstanding customer service skills to communicate technical and problematic issues, and ability to manage difficult customers.

Customer Service Representative

11/2007 - 12/2015 The Answer 2 Ocala, FL

Held multiple position: Training and Development Supervisor, Shift Leader, Receptionist and front office manager as well as a customer Service Representative. Successfully met performance goals with answering and paging services for a variety of off-duty and on-call businesses such as hospitals, doctor offices, apartment complexes, utilities, banks, and more. Responsibilities included: quality assurance management-monitoring all calls for training and coach able opportunities, preparing answer scripts, monitoring agent calls; training new hires; interviewing staff, weekly team meetings for local and out-of-state staff via the Internet, participating in new hire orientations, preparing weekly staff production and workforce reports. Received numerous "employee of the month" recognition awards. Utilized a variety of computer systems: Microsoft suite, call center software, and GoMeeting for internet based training.

Education and Training

Completion Date

07/2022

Issuing

Institution

Western Governor University

Location Qualification

FL. 2 years of College

Course of Study

Businesses Administration/Human Resource

08/2010

College of Central Florida

Ocala,

FL

2 Years of College or a

Technical or Vocational School

registered nurse

05/2005

Marion Community Adult Education Center

FL

1 Year of College or a

Technical or Vocational School

Para

Professional

05/2003

Central Florida

Community College

FL

1 Year of College or a

Technical or Vocational School

Phlebotomy

Additional Information

Previous employment include:

Correction Officer, Lowell Correctional Institution

Office Manager, Construction Company

Self-employed hair salon owner

Attended school for nursing. Proficiency with medical terminology, CPR certified.

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