Data Entry Administrative Officer
Resume:
Shawana S. Clay
Cibolo, TX ****8 US
Mobile: 210-***-****
Email: *******.*.****.***@******.***
Work Experience:
Brooke Army Medical Center
Fort Sam Houston, TX 78234 United States
08/2015 - Present
Salary: 46, 500.00 USD Per Year
Hours per week: 40
Series: 0303 Pay Plan: GS Grade: 7
Surgery Critical Care Fellowship Program Coordinator (This is a federal job)
Duties, Accomplishments and Related Skills:
Provides technical, administrative, clerical, and office automation support to the Program Director and Associate Program Director of the SAUSHEC Surgical Critical Care/Acute Care Surgery Fellowship and the General Surgery Residency Program. Functions as the program coordinator/educational administrator for the San Antonio Uniformed Services Health Education Consortium (SAUSHEC) 59 MDW Surgical Critical Care/ Acute Care Surgery Fellowship. Responsible for coordination between OTSG, BAMC, 959MDW/ 59MDW GME,59 MDWUTHSC, San Antonio, TX; STVHCS, San Antonio, Texas well as any other outside rotations which may be used.
Assists the Program Director in administering the fellowship program by providing technical and administrative support in the areas of accreditation, program requirements, and academic records.
Ensures program compliance with the BAMC and 59 MDW GME Office's evaluation program. Responsible for designs, complies, distributes evaluation to ensure completion of rotation evaluation, staff evaluations, rotation critiques, intern and resident rotation critiques, self-evaluations, research evaluations for each resident. Responsible for accurate and timely completion of all evaluations and record keeping associated with the process using the New Innovations software to include analysis of master training schedule and specific rotation issues affecting Surgical Critical Care/Acute Care Program.
Utilizes practical knowledge of Surgical Critical Care/Acute Care Surgery Fellowship and General Surgery Residency Program to respond to inquiries from fellowship candidates and provide information relevant to the program, such as rotations. Schedules interviews with applicants and interviewers. Maintains academic records for fellows and residents; independently researches and resolves discrepancies in information or missing data. Maintains current knowledge on program accreditation requirements and notifies appropriate individuals/offices of changes that affect accreditation. Provides guidance and assistance to the Program Director and Associate Director in planning and developing Continuing Medical Education (CME) programs, fellowship didactic sessions, training committee meetings, and other faculty meetings, in accordance with standards prescribed by the Accreditation Council for Continuing Medical Education (ACCME). Provides administrative support to the Program Director, including scheduling of meetings, preparation of agendas, recording and maintaining meeting minutes, development of reports and provision of data to the various program committees. Implementation of policies developed by the committees. Responsible for coordinating and tracking ongoing quality assurance projects. Proper monitoring of these projects is essential to accreditation.
Prepares annual surveys and assists fellows with coordination of the annual l in-training examinations. Prepares proper documentation to set up an agreement with the different hospitals and clinics used for the Surgical Critical Care/Acute Care Surgery Fellowship and General Surgery Residency rotations and ensures fellows are properly credentialed for rotation, to include processing of Texas Institutional Training Permits through the Texas Medical Board for new fellows at the onset of fellowship training.
Prepares annual budget proposal for the training program with oversight of the Program Director. Provides advice, assistance, and guidance on budgeting and related information pertaining to SCC Fellowship. Conducts analyses, reviews, and special studies of budget information pertaining to Surgical Critical Care Fellowship. Uses automated budgetary system and computer generated products in accomplishing budgeting assignments for purchasing supplies needed for SCC Fellowship. Performs budget execution and administration work involving the monitoring of obligations incurred and the actual expenditures of a budget with different sources of funding provided for the Fellowship program. Maintains budget data and tracks use of funds. Acquires and maintains funds derive from educational gifts and grants. Subsequently, coordinates purchase of educational materials/training aids and coordinates invitation and arrangements for external speakers to fellowship education. Assists visiting residents and fellows in-process and obtain access to Essentris, and other needed programs. 60%
Maintains several databases in support of the Surgical Critical Care/ Acute Care Surgery Fellowship. Create updates, maintains, and manages sensitive databases for Program to ensure accurate and timely information management. Utilizes a personal computer, which uses Microsoft Word, Excel, PowerPoint, Access and Outlook to perform daily requirements. Uses word processing software to produce a variety of documents. Reviews documentation to ensure accuracy before data entry and resolves discrepancies independently or with Program Director. Serves as Program Coordinator for the New Innovations' Resident Management Suite. New Innovations is web-based data software which is used to track and record educational competencies in a multi-institutional training site environment.
Coordinates purchase requests for automated equipment, maintains financial records, and monitors expenditures for the Surgical Critical Care / Acute Care Surgery Fellowship Program. Assists fellows with coordination of scholarly oversight committee meeting schedules. Composes correspondence on subjects as requested by the Program Director, fellowship faculty, and fellows with information provided.
Supervisor: COL Christopher White 210-***-****)
Okay to contact this Supervisor: Yes
BAMC Department of Clinical Operations Division
3551 Roger Brooke Dr.
Fort Sam Houston, TX 78234 United States
09/2011 - 08/2015
Salary: 39,233.00 USD Per Year
Hours per week: 40
Series: 0318 Pay Plan: GS Grade: 06
Secretary (This is a federal job)
Duties, Accomplishments and Related Skills:
Provides administrative assistance and clerical office automation support to the Chief, Department of Clinical Operations Division who provides support to the Deputy Commander for Clinical Services Brooke Army Medical Center and all clinical areas within. Receives and screens telephone calls and visitors to the Command Group and Clinical Operations to determine whether the caller or visitor should be referred to the supervisor or whether the matter can be handled personally.
Personally responds to queries involving administrative policies, procedures, and past practices. Responds to inquiries from both Brooke Army Medical Center staff and outside agencies relative to patients, Medical Committee Reports, Off Duty Employment and any other subject matter. Represent the Commander in servicing patients, Commanders, and Staff Officers at all levels of Command. Edit patient complaints letters for the Commander.
Provide classification and position management advisory services to assigned installation level organizations. Process requests for personnel action regardless of their complexity. Reviews and route requests for personnel actions (RPAs) to the appropriate AFPC activity. Use multiple office automation software with varied functions to produce a wide range of documents, formats, etc. Assists the various secretaries and professional staff throughout the departments, services, and sections on the correct procedures to follow in AR 25–50 in accordance with Brooke Army Medical Center memorandums and hospital policy guidance. Serves as alternate and/or primary for posting and submitting Time and Attendance records on civilian employees. Provides back-up support to the Commanding General, Deputy Commander, and Chief of Staff in the extended or short term absence of their secretaries or support staff.
Researches all projects and provides background data to the Chief for action. Reviews studies and implements to monitor and improve the department efficiency and effectiveness of day to day operations. Serves as the Command Off Duty Employment administrator for all Healthcare providers in the program. Assures request for ODE packets are completed and correctly IAW MEDCOM and BAMC Regulations. Monitors the approval process from the service department level through the commanding general. Assures yearly verifications by the Command are endorsed. Takes minutes for a number of meetings held by Clinical Operations Division. Enters Defense Medical Human Resources System Internet (DMHRSi) information into the database assuring workload is recorded and documented appropriately. Assists with internal audits of Competency Assessment Folders (CAFs) for Department staff.
Make all necessary travel arrangements for the Chief using the Defense Travel System (DTS). Reviews requests for TDY, permissive TDY and other requests for administrative absence and leave. Processes Command funded TDY requests such as backfills, PROFIS, Board Certifications, regional site visits, all GPRMC taskers.
Serves as a Government Purchase Cardholder for the department. Responsible for executing electronic commerce processes utilizing established procedures.
Prepare civilian personnel evaluations.
Supervisor: MAJ Jason P. Smith 210-***-****)
Okay to contact this Supervisor: YesBAMC Social Work Clinic
3551 Roger Brooke Dr.
Fort Sam Houston, TX 78234 United States
03/2010 - 09/2011
Salary: 31,315.00 USD Per Year
Hours per week: 40
Series: 0303 Pay Plan: GS Grade: 05
Administrative Assistant (This is a federal job)
Duties, Accomplishments and Related Skills:
Serve as an Administrative Assistant and Secretary to the chief and to Social Work, Family Advocacy Service, SAMMC Department of Behavioral Medicine, Brooke Army Medical Center. Provide administrative support, including office automation, typing, receptionist duties, answering phones, and welcoming visitors. Also assist the Family Advocacy program performing as a investigative assistant assisting in arranging testimony and evidence. Maintain calendar, appointments, meetings, conferences, and time keeping.
Collect performance indicators of medical operations to improve health care delivery system programs. Use a networked computer with Microsoft software such as Word, PowerPoint, Excel, and Outlook to produce and maintain spreadsheets, databases, and PowerPoint presentations. Order office supplies. Prepare and forward monthly statistical reports to the Patient Administration Division, Brooke Army Medical Center, and Army Patient Administration System and Biostatistics Activity, Health Services Command. Review files gathering all pertinent background material needed, prepare briefing slides for action officers and specialists conducting in-process reviews, process action teams, seminars, committee meetings, and etc. Serves as the template manager creating, editing, or modifying templates as needed for the department. Gather, complied statistics, and consolidates background information required for various recurring and special reports required for manpower surveys, budget reports, etc. Return communication from subordinate offices that are not in conformance with policies regulations back to originator for correction. Maintain knowledge of military and civilian personnel operations in order to request or process routine personnel actions. Monitors and tracks civilian and military evaluations, ensure evaluations are in final format ready for final submission. Edit and prepare certificates, citations, and award for both civilian and military personnel. Served as one of several time card keepers. Input time cards for the staff using the Defense Civilian Pay System. Served as a Timekeeper Specialist for manpower data collection to maintain DHMRSi compliance. Served as government credit card holder and processed requests for therapeutic, office supplies and equipment for the services.
Supervisor: COL Jackson 210-***-****)
Okay to contact this Supervisor: YesBrooke Army Medical Center Gastroenterology
3551 Roger Brooke Dr.
Fort Sam Houston, TX 78234 United States
10/2009 - 03/2010
Salary: 15.00 USD Per Hour
Hours per week: 40
Lead Clerk
Duties, Accomplishments and Related Skills:
Clinical representative and first line contact for patient concerns/appointments. Receives a variety of phone calls regarding eligibility facilities locations, hours, and other services available at BAMC. Check in patients, add, modifies or deletes appointment times in the computer. Screen patients for multiple appointments, screen walk-in patients to determine rather routine or emergency. Schedules patients according to type of exam or procedure. Retrieves exam results from patient's files or computer system & reads reports to physicians or to clinic personnel. Operates a personal computer, inputs store, retrieve patient's information, and retrieves data from CHCS and DHMRS. Knowledge of computer software such as: Excel and Microsoft Word. Receives calls, greets visitors, and directs to supervisor or other staff those contacts needing their attention. Maintains records of patient visits to prepare workload reports. Maintains supervisor's calendar and schedules appointments based on knowledge of supervisor's interest and commitments. Composes correspondence on administrative support or clerical functions of the office. Performs office automation, receptionist, record keeping and related support duties associated with patient treatment.
Provides technical, administrative, clerical, and office automation support to the Program Director and Associate Program Director.
Assists the fellows and residents in completion of DTS orders and vouchers associated with conference attendance, TDY travel, and rotational travel. Works with fellows and residents with coordinating all leave request processing and tracking.
Supervisor: Sandra Smith 210-***-****)
Okay to contact this Supervisor: Yes
Brooke Army Medical Center Orthopedic Clinic
3551 Roger Brooke Drive
FT Sam Houston, TX 78234 United States
11/2007 - 10/2009
Salary: 15.00 USD Per Hour
Hours per week: 40
Lead Medical Clerk
Duties, Accomplishments and Related Skills:
Served as lead medical clerk, train newly assigned front desk personnel; efficiently to work independently with minimal error/patient complaints. Prepare statistical and medical monthly and daily reports. Knowledgeable of clerical and administrative support functions as written by governing/regulatory commissions within hospital/clinical environment. Knowledgeable of grammar, spelling, punctuation, formats and summarizing information for reports, and briefings. Transcribe minutes of meetings, compose correspondence subjects including administrative matters, letters of acknowledgement, general of policies, and cancellation of conferences. Prepared regular and special records such as attendance, leaves, reviews, and updates publications. Make necessary arrangements for travel and submit travel vouchers and reports. Managed and monitor provider schedules, input provider's templates. Assist with balancing the patient flow and booking as requested. Manages electronic consults and dispositions as directed. Investigate problem consults and assist with resolution of consult issues.
Knowledgeable of policy, regulation, and procedures of patient files; pertaining to filing appropriate medical documentation required for future appointment assessment, avoiding duplication of records and time loss to staff/patient. Have basic knowledge of anatomy and physiology as it pertains to charting within health records. Maintain patient confidentiality regarding contents of health records, as well as policies and procedures that fall in the Federal and State legal requirements. Identify deficiencies and discrepancies that include omissions, misspellings and incorrect use of medical terminology that may interrupt the third party collection. Ensure all reports are submitted in a timely manner. Ensure civilian trauma patients and BAMC medical staff compliance with all requirements to regulations for the Secretary of the Army Designee program. Coordinate with the BAMC physicians, MEDCOM and the office of the Secretary of the Army to ensure appropriate follow-up care for the civilian trauma patients. Maintain knowledge of existing and emerging management tools and programs that enhance the quality and availability of medical care, and assists the supervisor in integrating those concepts into his or her area of responsibility. Generate and monitor monthly statistics from automated systems to track and
trend workload output related to the care of the civilian trauma patient. Work independently and make sound judgement that enhance the overall clinic mission.
Supervisor: Mr Douglas Dusenberry 210-***-****)
Okay to contact this Supervisor: YesSprint Military Service
FT Stewart, GA United States
03/2006 - 03/2007
Salary: 12.00 USD Per Hour
Hours per week: 40
On Site Representative/Manager
Duties, Accomplishments and Related Skills:
Established and maintained suspense files for the department ensuring the ability to produced promotional information; resulting in increased internet and phones service.
Received, reviewed, input and prepared reports for the Regional Manager; directly assigned.
Senior site representative handled a variety of tasks of a technical, non-technical and or procedural process; resulting in increased product sales.
Assisted in preparation of agenda, and briefings pertaining to strategic planning and selling techniques; increased division productivity and public interest by 30 percent.
Maintained supervisor daily calendar, made appointments, arranged conferences and meetings; often unscheduled and with no loss of productivity.
Managed the budget for the department. Managed time and attendance records for ten employees. Processed cable orders for military customers, and assisted with concerns of the customer.
Supervisor: Karen Sundey 256-***-****)
Okay to contact this Supervisor: YesWest Telemarketing
Universal City, TX United States
08/1998 - 10/2003
Salary: 13.00 USD Per Hour
Hours per week: 40
Anaylst/ Trainer
Duties, Accomplishments and Related Skills:
Managed a data entry team that consisted of 25 to 40 employees for AT&T Long Distance Services.
Trained new hire team on a 4 to 6 week rotation schedule on the databases for various AT&T projects (group size varies).
Evaluated the progress and productivity of the employees, reports made weekly to the Branch Supervisor.
Researched, analyzed, and entered orders into the data base for various Businesses of AT&T.
Processed faxes for Ameritech DSL Service, notified customers of the status of their service.
Supervisor: Nicole Brooke 210-***-****)
Okay to contact this Supervisor: Yes
Education:
Ramstein High School Ramstein Germany
High School or equivalent 06/1998
GPA: 3.0
ST Philips College San Antonio, TX United States
Associates Degree in Liberal Arts
GPA: 3.0
Credits Earned: 45 Semester hours
Major: Education
Job Related Training:
Supervisory Training, West TeleMarketing, Universal City, TX-2000
Defense Travel System Training, FT Sam Houston, TX -2010
Government Credit Card Training, FT Sam Houston, TX-2010
MIAPS Timecard Keeper Training, FT Sam Houston, TX-2010
References:
Ronnie Dawkins, Brooke Army Medical Center, Administrative Officer Supervisor for Anesthesiology Services, 210-***-****, ******.*.*******.***@******.***
Jerry Hall, Brooke Army Medical Center, Administrative Officer for Business Operations, 210-***-****, *****.****.***@****.***
Shaqueila Singh, Baptist Medical Hospital, Registered Nurse, 210-***-****, ************@*****.***
Additional Information:
Qualified typist (40wpm)
Skill in Microsoft Office 2013
Skill in Office Management
Skill in Written Communication
Skill in Customer Service
Ability to Communicate Effectively Verbally & in Writing
Ability to Consult Effectively with Co-workers & Specialists in Offices
Knowledge of Clerical, Administrative and Office Automation Functions
Knowledge of the Defense Civilian Personnel Data System (DCPDS) Database
Knowledge of HR Processes
Ability to Gather & Analyze Facts, and Draw Conclusions from Information
Recognized for outstanding Customer Service 2000
Received the Going The Extra Mile Award 2001
Recognized for Employee of the Month Certificate 2011
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