Personal Assistant Service Representative
Resume:
TANYA CAIN
aduvvo@r.postjobfree.com
Tifton, GA 31794
Summary
Coordinated Personal Assistant polished in supporting busy company owners and leadership. Expertly assists with both business and personal requirements to promote productivity. Highly organized with talent for multitasking using superior time management and decision-making abilities.
Adaptable Personal Assistant offers database management and business communications expertise paired with outstanding communication and time management skills. Tech-savvy individual well-versed in job-related software and staff coordination. Recognized for displaying consistent professionalism and quickly learning procedures and methods.
Skills
Appointment Scheduling
Administrative Support Specialist
Client Satisfaction
Administrative Support
Leadership
Computer proficiency
Communication
Organizational know-how
People skills
Problem-solving
Flexible Schedule
Travel Arrangements
Coordination Skills
Experience
Personal Assistant
02/2021 - Current
Liberty Christian Outreach Ministry Tifton, GA
Organized personal and professional calendars with reminders for upcoming meetings and events.
Updated company websites, accounts and social media outlets to promote marketing and brand awareness.
Screened telephone calls and inquiries and directed as appropriate.
Organized work projects around client's house.
Prepared payroll documents and maintained databases for financial offices.
Organized both physical and digital files and updated reports to coordinate project materials.
Attended team meetings to support interests of office and executive leadership.
Made travel arrangements for employee trips and conferences.
Maintained clerical correspondence via email and phone.
Customer Service Representative
02/2020 - 02/2021
TCI Covid Testing Center Tifton, GA
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Educated customers on special pricing opportunities and company offerings.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Payment Recovery Specialist 01/2016 – 02/2020
Marcus Transport Services, LLC Tifton, GA
Responsible for analysis of denied reimbursement claims.
Monitored, Evaluated, and reviewed all cost reporting in support of claims.
Coordinates with departments and insurance companies to correct errors as necessary.
Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Uses contract matrices to calculate reimbursement.
Ensures accounts are paid according to contract guidelines and individual agreements and work payer and contracting teams to obtain accurate payment
Answers phone calls from internal and external customers answering questions, taking payments, and resolving issues.
Education and Training
Certified Nursing Assistant
06/2012
Moultrie Technical College Moultrie, GA
Certifications
TCI Covid Testing Center, Tifton, GA / Feb 2020 - Feb 2021
CUSTODIAN University of South Florida, Tampa, FL / Oct 2017 - Feb 2020
References
References available upon request.
Contact this candidate